The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.92

3.9 Rating 911 Reviews

73 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

3.9

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I urge you, PLEASE DO NOT BOOK with a Vanessa Domanski (North London). Booked and paid in advance for 10 hours way back in 2021. In the whole 18 months I only had ONE 2 hour lesson. Constant cancellations after cancellations virtually always on the day. As customers we would be penalised if we were to cancel without a 48 notice but for the instructors they can cancel whenever they please with no consequences. My instructor was unreliable and unprofessional who didn’t seemed fazed or apologetic one bit when I requested a refund. I made a complaint on the 6th Jan and had a complaint specialist confirm my refund. To this day I’m still chasing my refund. I emailed her again, no reply. I then contacted The AA live chat. It turns out my card details were no longer on their system because I booked way back in 2021 so I needed to provide them my card details again. I needed to wait another 5 working days. Refund still not received. Contacted live chat again. I’m now told it could take up to 15 days. I emailed the complaint specialist again, no reply. Diabolical! I had 18 precious months of mine wasted not to mention my money. The instructor was a total windup who did not give a monkey with treating her students the way she did. The AA has been one terrible experience.”

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Posted 1 year ago

“I had my driving lessons with Jason and it was a very bad experience. He makes you feel bad when you make a mistake to the point that I had to take a break from driving. The atmosphere in the car was horrible. I decided to change the driving school and I feel much better during my lessons.”

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Posted 1 year ago

“I booked my grandson lessons with AA as his previous instructor kept cancelling, going on holiday or his wife was unfortunately not well. So me being old school thought AA was always good when I was young so I’ll pay for his lessons on line as you do… Well what a shame. I feel I’ve let him down. He had a few lessons in May and June then his instructor ( whom he liked very much and really respected said he didn’t need much more but to do his theory and come back. Which I though was really good of him instead of just taking his money. Anyway he managed to pass his theory 2nd time which was October. So he went back online to book lessons and the earliest was December so he booked and it got cancelled.. this happened 7 times. Just a text or email to say it was cancelled no reason and sone in the morning of the lesson so days lost from work. My grandson text him and said can you tell me why you keep cancelling my lessons he said he was busy, but if he was busy why are they on there???? Anyway we are still trying to get £124 back there is no customer service line to speak to anyone and basically if people put money on the account for birthdays and presents the money goes back to them and my grandson is not going to phone uncles and aunts and ask for his money. It’s disgusting and he has wasted nearly a year with AA and apart from really liking his instructor this was such a bad experience. The live chat kept disappearing we also tried to book other instructors and phoning is a definite No as it tells you to go into website x OLD school this definitely is not.”

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Posted 1 year ago

“My instructor ripped me off, dropping me off 15 minutes early, stopping the car all the time to tell me the same things all over again, hardly letting me practice. If you live in Tamworth do not use them!”

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Posted 1 year ago

“Very kind and practical. All you need to pass first time!”

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Posted 1 year ago

“Best Instructor ever. Sergiu Ardelean Huntingdon. Is very well organised and lesson are clear and in modules. You get basic rules to work with for everyone lesson. Works with you on the test area and when tests ready works with you on mock tests where you can see for yourself where you are at and then working on your faults. He has a very high pass rate and is very clear with policy and procedures. Passed first time only 2 minors out of stress.”

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Posted 1 year ago

“Booked a 6 hour lesson and the instructor never showed up and ny test is being delayed now and they still need time to process my refund. worst driving school I have ever seen in my life.”

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Posted 1 year ago

“My instructor JESUTHASAN RAJKUMAR was brilliant,he taught me all the skills I need to pass my test. I would reccommed him and I would not passed so well without his great support and guidance for me learning,he also help me book a test . He very good instructor helped a lot of students pass in first time included me .”

The AA Driving School 4 star review on 17th January 2023

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Posted 1 year ago

“I had my driving lessons in Maidstone and at the time of January last year I was struggling to find an instructor so I decided to go with the AA driving school. My instructor Michael Fermor was absolutely brilliant, he helped me increase my confidence and taught me all the skills I needed to pass my test. I can’t thank Mike enough for everything he has done for me, I would definitely recommend him and the AA and I feel I would not have passed so well without his great guidance and genuine support for me learning. (Passed with only 3 driving faults). So all I can really say is thank you.”

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Posted 2 years ago

“I’m so glad I was given the opportunity to have Jesuthasan Rajkumar (RAJ) as my driving instructor, after have my lessons I was able to pass my driving test the first time ! And he was a very great teacher”

The AA Driving School 5 star review on 13th January 2023

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Posted 2 years ago

“The AA driving school may be a good bet for learner drivers but I would definitely NOT recommend it if you're thinking of training to become a driving instructor. The standard of instruction and back office support is very poor. Do yourself a favour and go elsewhere.”

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Posted 2 years ago

“Faisal was an excellent instructor who really helped me to gain skill and confidence and to pass my test”

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Posted 2 years ago

“I had three lessons with an instructor (after the first one was cancelled with literally 10 minutes notice) who just had me drive up and down a short back road endlessly and didn't give any specific feedback about what I was doing right or wrong. The one time we did drive onto a main road, he gave no warning that we were about to do it then said afterwards, "You're not ready for that yet," but again didn't give any explanation about what I'd done wrong. He also encouraged me to speed in a 20mph zone. I complained and requested a change of instructors. I got no response to my complaint for four months despite repeatedly chasing it up. Eventually I requested my remaining credit back and even then it took further chasing through their live chat to get this actioned. Very dissatisfied with AA's customer service - my driving lessons have been delayed for half an year as a result. Do not recommend.”

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Posted 2 years ago

“Peter Ballock was a very unprofessional instructor: racist, vulgar, he made horrible comments during my lessons making me feel very uncomfortable. I regretted spending money to have lessons with him and I would suggest to avoid The AA school unless you already know and trust the instructor. Read reviews before making any bookings!”

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Posted 2 years ago

“Website is faulty They take money out of your account without sending you a booking confirmation. It’s then really difficult to contact the company and they take up to 10 days to refund you. Be careful!”

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Posted 2 years ago

“AVOID AVOID AVOID!! Booked online given a date and paid £64...12 hours later it was cancelled no refund or alternative appointment 3 weeks later avoid this company. Mark Northamptonshire”

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Posted 2 years ago

“Jesuthasan Rajkumar (Raj) was my driving instructor. He is very patient and explains every aspect of driving safely clearly. He helped me correct my driving faults and gave me ample time to learn at my pace without rushing. I can't thank him enough for all his motivation & support towards clearing my driving test. I would totally recommend him to anyone who wants to learn and get their license.”

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Posted 2 years ago

“Whatever you do, do not book Adrian Joseph. He is extremely unprofessional on so many levels and made several inappropriate comments during my first and last lesson with him. I raised a complaint, they did an investigation he admitted what was said however AA driving school did not refund me. Absolutely disgusting!”

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Posted 2 years ago

“Jeuthasan Rajkumar was an excellent instructor, very complimentary and great at building my confidence. Would highly recommend to anyone, especially if you're looking for refresher lessons like I was.”

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Posted 2 years ago

“I was able to book my lessons with my driving instructor without hustle. My driving instructor, Jesuthasan Rajkumar was very patient and taught me all the skills needed to pass my driving test. He’s an absolute gem and I passed my driving at the first attempt. Thanks Raj for the fun and memories made in every lesson.”

The AA Driving School 5 star review on 30th November 2022

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Posted 2 years ago

The AA Driving School is rated 3.9 based on 911 reviews