The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.92

3.9 Rating 911 Reviews

73 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

3.9

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

Write Your review

Tell us how The AA Driving School made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The AA Driving School 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They support their instructor alot that they’re very confident to say we’re allowed to take money and give lesson our own self. He cancelled my lesson and said she is too short to reach the clutch while it was all ok i showed him plenty of times that it’s alright but he kept insisting on cancelling. When i ask him if i do privately with you which car would you use he said it’s the same car, i asked am i not short enough he said no it’s fine we can still do it. So why he wasted my time then?”

Helpful Report

Posted 4 months ago

“Just an awful experience training to be an instructor with the AA. They only tell you the positives then take £1500 for less than mediocre training, the 6 day in class VR and in car training for part 3 is an absolute joke. I haven't been living in the UK for very long so I had no idea it could take months to get a booking for the ADI part 2 and at no point did anyone from AA tell me about this, they are only interested in getting the training money, and the franchise money later down the line. Furthermore after I complained I received three separate phone calls but no compensation whatsoever! Such a corporate attitude and an utter waste of time”

Helpful Report

Posted 4 months ago

“Professional instructor. I passed first time, Zahid taught me everything I needed to pass the test and even after. Definitely recommend. 5/5⭐️”

Helpful Report

Posted 4 months ago

“So I’m in the West Midlands area and had an instructor called John from AA. Booked a lot of lessons upfront. Big mistake. Issue 1) Progression- not sure if it’s the teaching style but it’s very slow. You’re guaranteed at least 30 lessons if you want a pass. 2) If it was an hour lesson I’d be driven home 20 mins before my lesson finished. This happened so often and i never got that time back. 3) The policy for booking lessons was not explained to me. So when I had to cancel I was not informed that I wouldn’t be refunded. Since then all my other instructors, not from AA, have actually explained their policy for booking lessons. To summarise, if you like wasting money and time and on top of that want to pass after 3 years go for AA”

Helpful Report

Posted 4 months ago

“I passed my driving test with only one minor. David Meredith is a brilliant instructor. He is so patient and calm. I would recommend him to anyone that’s wanting to learn and get on the road asap. I am so grateful for his support and knowledge throughout my lessons.”

Helpful Report

Posted 5 months ago

“Booked these guys for my 17 year old son, wish I hadn’t, Charlie Brown really should give up being an instructor and just concentrate on his peanuts.”

Helpful Report

Posted 5 months ago

“Hi all, a little update: I just want to reiterate how much I recommend my instructor Faisal Anwar, who had helped me a lot not only to prepare for the exam which I successfully passed in June, but also in developing a driver’s decision making mindset and becoming independent in driving in a very short time. Faisal is a very sincere person who genuinely cares about the pupils, and people I have met in my neighbourhood who Faisal taught say the same. Many thanks and totally recommend learning to drive with Faisal!”

Helpful Report

Posted 5 months ago

“If you’re looking to do a driving instructor training course, AVOID, choose another company. I paid £1800 for the instructor training course. Unfortunately they did not have a training instructor in my area to teach me. I tried to contact Dave Harvey and my appointed account manager Stu Buckley, only to be ghosted. I passed part one, then when I was looking to start training for my part two and three, they could not provide me with a training instructor, saying that the instructor in my area no longer wanted to do it and they did not have an adequate replacement. Promising me that as soon as they could train another instructor up they would get back in contact with me, that was nearly 2 years ago. I’ve since asked for a refund, only to be Ghosted yet again. Very cowardly and unprofessional way to handle the situation. They don’t even have the common decency to answer any of my emails or messages. Avoid like the plague.”

Helpful Report

Posted 5 months ago

“When I did my first lesson, the instructor was lovely. But subsequently stopped taking lessons for personal reasons. Was told that lessons would remain on the account (it's was recorded as hours of lessons that I could take). Couple of years later, turns out my lessons aren't there anymore due to a system change. I would have also had to pay extra to account for the change in the driving lessons going up. They couldn't not transfer the lessons to a new account either. Not accommodating at all after speaking to multiple people. Would not recommend.”

Helpful Report

Posted 5 months ago

“I have passed my driving test today.My driving instructor, Jesuthasan (Raj) has done everything possible and impossible for me to pass. Due to his professional skills and commitment to what he is doing, I turned from the person who had 0 driving experience to the person who has passed the test confidently. Thank you Raj for your patience and expertise. And thank you AA for a wonderful experience.”

The AA Driving School 5 star review on 8th August 2024

Helpful Report

Posted 5 months ago

“Passed my driving test today with only 5 minors. Have to say my instructor Anthony Marshall was amazing with the preparation before my test. He explained each procedure very well as well as giving good advice for general driving which I will take with me through life.”

Helpful Report

Posted 5 months ago

“I recently passed my driving test thanks to my amazing AA instructor Zahid. His patience, clear instruction, and encouragement made all the difference. Each lesson was tailored to my needs, focusing on areas where I needed improvement. Zahid’s calm demeanor and thorough teaching style helped me feel confident and well-prepared for the test. I highly recommend them to anyone learning to drive. Thank you Zahid, for helping me achieve this milestone.”

Helpful Report

Posted 5 months ago

“AA driving school helped me pass my test and made me happy thanks to my driving instructor Jesuthan Rajkumar (Raj) The best driving instructor, so patient and helped me build my confidence dramatically on the road. Thanks to him I was able to pass my test 1st time!!! I’m so grateful to have had him as my instructor and I recommend him to everybody!!”

The AA Driving School 5 star review on 6th August 2024

Helpful Report

Posted 5 months ago

“Freddie was my instructor was very nice , very calm, positive attitude, friendly nature,I enjoyed during driving, everyone prefer like this type of instructor, communication and body language is important instead of speaking language Thank you so much for your support.”

The AA Driving School 5 star review on 5th August 2024

Helpful Report

Posted 5 months ago

“I managed to book two lessons (each 2h long) with a driving instructor in which I tried reaching out to the driving instructor to confirm those dates. It was not until the day before the 1st lesson that the instructor said he did not want to take me (as I told him I was not planning to go with him for the test). I have tried previously to ask the customer service for getting other means of contacting the instructor, such as requesting his email in order to facilitate the communication in which the customer service team did not provide me with. It turns out that by the time my instructor cancelled the lesson; I was not even eligible for getting any kind of refund for that lesson. I find it very disheartening that I am not getting any compensation what-so-ever, given that I was the one to reach out to my instructor. I get that there are terms and conditions which goes under the booking policy, however the fact that I did try to reach out to him to arrange these lessons, then another time again in which he decided that one of the closest driving test centres to SW5 was not under his coverage the day before our lesson (again – in which I contacted him to arrange for) and then him cancelling is just not something I can take full accountability for. Again, I tried to seek customer service support, to no success, in which the agent kept telling me that it did not matter as the 48hrs cancellation had passed. Again, the cancellation did not come from my end. I had tried to reach out to my instructor before (in which the message did not pass through, however, something I was completely unaware of) and the fact that my instructor just said that he would not cover the area of where my test was, felt very, very unprofessional and disappointing. Now I have been trying to chase up the case, but they have been ignoring my emails ever since April and I have not yet heard back. Very, very disappointed in how they are operating their customer service and would not recommend anyone with booking instructors under the AA.”

Helpful Report

Posted 5 months ago

“Very bad experience. They really need to teach there instructors to be better at customer service and no argue with the customers”

Helpful Report

Posted 5 months ago

“Anthony Crowton was a lovely instructor he was kind and very patient.He made me pass my driving lesson first time I just want to thank him a lot.It was a good lovely experience with him.”

Helpful Report

Posted 5 months ago

“I recently passed my driving test, and I owe a significant part of my success to my driving instructor, Aiden Thompson. Aiden's professionalism and calm demeanor were instrumental in my preparation. Not only did he equip me with the necessary driving skills, but he also provided invaluable emotional support, helping me stay calm and confident during the process. His patient and encouraging teaching style made a world of difference. I highly recommend Aiden to any student aiming to pass their driving test. Instructors like Aiden are a true asset to AA.”

Helpful Report

Posted 5 months ago

“First Instructor kept me waiting an hour and never turned up. I had taken an afternoon off work for a 2 hour lesson. I had to pay more to book somebody else, The agent asked which slot and date i would like and took my payment and said it was all done. I then waited a week for my next lesson, that day has come and i'm sat here again waiting and nobody has turned up. The AA agent tried to argue to say it wasn't confirmed and argue with me! This is the most shocking experience i've had in a while. Would not book here!”

Helpful Report

Posted 5 months ago

“Passed first time, my instructor was Felix. I was incredibly nervous initially, and thought I would never be able to learn how to drive. Felix really put me at ease, was very patient and a naturally calming person to be around. I passed my first test after 40 hours instruction. I am over the moon, and can not recommend this instructor enough. If you are of a nervous disposition especially, this is the perfect instructor for you, he WILL get you on the road. Give him a go!”

Helpful Report

Posted 5 months ago

The AA Driving School is rated 3.9 based on 911 reviews