The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to arrange insurance. Had to do a minor correction to the insurance documents and was sorted out within a few minutes.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“No longer own that car”

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(Car Insurance) - Posted 3 years ago

“Very efficient”

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(Car Insurance) - Posted 3 years ago

“I have found the AA Insurance company unlike some of the others to be reliable and quick to send all the relevant documents through the post. Also when I notified them of a change of address they certainly did not rip me off with a £25 change of policy fee as I have experienced in the past with other insurers.Fortunately I have not had to claim anything as regards an accident or damage this year so I'm keeping my fingers crossed.But I am sure if there had been an issue they would have dealt with this efficiently.I did find their telephone manner to be polite and to the point also.”

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(Car Insurance) - Posted 3 years ago

“very good prices and backed by the AA also got my house insurance from them”

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(Car Insurance) - Posted 3 years ago

“Have had breakdown cover with The AA for a few years now and through Confused.com found great price and cover for for buildings & contents home insurance”

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Posted 3 years ago

“very good would recommend it.”

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(Car Insurance) - Posted 3 years ago

“Very very Happy with AA Car insurance ...”

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(Car Insurance) - Posted 3 years ago

“First class service. Informed by the agent someone would assist us at home with our puncture by 6.50pm. Richie arrived before that. Swiftly sorted our puncture. Very polite, friendly and professional.”

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Posted 3 years ago

“It has been reassuring to have AA cover although I haven't been anywhere due to the Pandemic so I can't comment on their service.”

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(Car Insurance) - Posted 3 years ago

“Good value easy to use”

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(Car Insurance) - Posted 3 years ago

“Probably one of the best car insurance provider I've had staff are very friendly and pull out the stops to keep me rolling on the road would highly recommend using aa for insurance and breakdown cover.”

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(Car Insurance) - Posted 3 years ago

“Good and cheapest car insurance got through the confused.com”

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Posted 3 years ago

“David rescued me when I had run out of petrol,having left my handbag elsewhere-and my husband had removed my "emergency money" from the car !!!! This was on 4.6.2021.He could not have been kinder and more professional.It was getting dark and I was still far from home after a long and difficult journey.THANK YOU SO MUCH,DAVID.Job no:10983”

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Posted 3 years ago

“Highly recommended easy to sort out have no issues with them LOVE AA”

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(Car Insurance) - Posted 3 years ago

“I have breakdown cover for many years with the AA. Having the use of more than one car and like the fact if you are a passenger you are covered. My old car was a right Friday car and had to call them out 3 or 4 times within a Couple of months ever time first class service. Bit annoying that you have to stop do not automatically renew. When you start again much better price no reward for being loyal. But that said I really think they are good”

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(Home Insurance) - Posted 3 years ago

“Excellent service, first time I've had to ring AA, they turned up exactly on time, felt very reassured when I rang up as I was on hard shoulder of motorway, the gentleman who turned up was so nice, his first main concern was my safety, highly recommended!!”

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Posted 3 years ago

“Very easy to use. Get a good deal. I always use go compare every year when renewing my car insurance.”

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(Car Insurance) - Posted 3 years ago

“Very easy to use on website...not had any claims so cannot judge their customer services. Cheaper insurance than anywhere.”

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(Car Insurance) - Posted 3 years ago

“Great east service .. good price”

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(Car Insurance) - Posted 3 years ago

The AA is rated 2.8 based on 1,946 reviews