The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Just recently had to make a claim on my insurance,I was very pleased with the service and dealt with my \r\nProblems with speed and efficiency "”

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(Home Insurance) - Posted 1 year ago

“On 30th August 2023 in Huddersfield my car had a flat battery. As part of my Ford Assist policy they immediately sent a mechanic from the AA who was very efficient, polite and friendly. I would like to thank both him and the customer service team for their professional and thorough service.”

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Posted 1 year ago

“I had a flat battery. Rowan came and start up the car for me and noticed that it's a new battery which I have recently purchased from them before. But the battery was a smaller size than what my car wld actually need. So he's gone that extra mile to make sure that I wouldn't get another flat battery anytime soon. He rang the manager to explain and they decided to replace it with a bigger battery. He also cleaned the parts that's been corroded before connecting it to the new battery. And for this, I give Rowan a 5 star review, for his excellence customer service.”

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Posted 1 year ago

“I have only had good response from the AA. When they attended my problem they knew exactly what they were looking at. Thanks”

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Posted 1 year ago

“AA customers services are always friendly and polite when assisting my cars. I spoke to Arun today and he was very professional. Our service officer was Chris both myself and my mother appreciated how informative and helpful Chris was with our vehicle. He was really friendly, polite easy to talk to. He was happy to share his knowledge of what would the next best course of action for our Van. Thank you Chris!”

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Posted 1 year ago

“I've been a member of AA for 22 years, roadside care and vehicle insurance, and I've always found them to be excellent. Don't have to wait long for a call to be answered, people always patient, friendly and helpful, not had to wait long for callouts. When I wrote off my four wheel drive it was retrieved promptly and the road able to be cleared, and as I had a police report number the agreed payout went into my bank overnight! I don't know how their okinsurance prices are as it's complicated to do a comparison but I won't be looking as I feel I couldn't ask for more.”

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Posted 1 year ago

“As carports had great pricing and show up when they say they will. I have used them 2 times and both times it was a wonderful experience. Thanks Mina!”

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Posted 1 year ago

“I wanted to say a big thank you to Paul who attended to my car today. What a lovely kind professional guy he was. Explained everything he was doing to my car to get me back on the road. Unfortunately on this occasion he could not fix my car at the roadside but spoke to my designated garage and explained my issues. He told me car was booked in and would be collected by the AA on the Monday and they would delivery my car for repair to mu garage. Thank you Paul.”

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Posted 1 year ago

“Absolutely 💯 happy with my experience on 3/8/23 a gentleman named Paul came very quickly and diagnosed my car as needing a new battery for me . Very helpful, very cheerful, .I'm was very happy and impressed by the service would highly recommend AA”

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Posted 1 year ago

“Very please with Dennis from the battery service team! Came back from overseas trip and car wouldn’t start. Dennis came to replace the battery and provided excellent service!”

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Posted 1 year ago

“As usual the AA breakdown service was second to none. A very calm and helpful lady spoke to me to ascertain my whereabouts and put my mind at rest. Joe who arrived within the time stated was brilliant and enabled my car to be driven home. I could not get better service anywhere and am so grateful”

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Posted 1 year ago

“Had an AA quote to travel to Slovenia on motorcycle. Josh provided me with a quote and advised me to check my new bike warranty. He said he’d call me back in 24 hours. Yes it’s covered for Europe. and yes he rang me back. 10/10 for great service.”

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Posted 1 year ago

“I was issued equipment by Access To Work as an employee by the AA. This equipment was not installed correctly and as a result was discriminated by the AA management. I am a registered blind person and do believe they wonted to get rid of me. The AA have tried to do this several times in the past, as they do not like persons with a disability. I can give details of this and do intend getting legal help for a dismissal which was of no fault of my own. I can prove this. The Managing Director of the AA pushed me aside. Middle management at thr Oldbury Call Centre West Midlands have discriminated against me on several occasions throughout my 26 years as a dedicated employee. Can you help Lakin Rann”

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Posted 1 year ago

“Definitely will use Andy C on all my service call”

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Posted 1 year ago

“I broke down outside a shop in Albany yesterday and Alpesh arrived within minutes of my phone call to AA. He was so efficient and quick.. most impressive! Thanks Alpesh 🙏”

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Posted 2 years ago

“Broke down outside my workplace in York. Within an hour, Zack was on hand to get me moving again. Lots of explaining and advice, and very efficient. Great service and a decent guy. 5 stars.”

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Posted 2 years ago

“30/03/2023 Andy attended us in Spalding today. Very quick and efficient. He identified the problem very quickly and fixed it to a high standard. Really importantly though he was friendly and professional and courteous. He took the time to explain what was going on and what he was doing when I asked. Absolutely couldn't recommend him more highly.”

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Posted 2 years ago

“Today I called at 8-35 and they were with me for 9-20 can't fault anything they told me the problem and I was on my way”

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Posted 2 years ago

“28/03/23 Andy attended very quickly, was very professional and courteous and gave excellent advice.”

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Posted 2 years ago

“I had a call out by AA this afternoon and I was very impressed with the professional services, his friendliness and help offered. Full marks to James for his job attitude. Mr Chin Tan at 216 Crowborough Road Tooting..”

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Posted 2 years ago

The AA is rated 2.8 based on 1,946 reviews