The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We broke in the middle of nowhere. Called the AA last night at 10:30pm they keep delaying our pick up, it is now 14.5 hours waiting and still have to wait another 2.5h... Staff making mistakes, truck made a mistake to find us, run out of time and had another job so they left us again waiting. This is ridiculous and we paid over £300... This is fraud. Absolute disaster. I DO MOT RECOMMEND THEIR SERVICES. Waste of money, time and energy...”

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Posted 1 year ago

“Try buy cover for one year only , key word ONE YEAR ONLY, unable to do so as AA force me to enter in to agrement for automatic renew , F .. c you no pence will pay, Come in to other company choise.”

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Posted 1 year ago

“Still waiting for recovery time altering every 5 minutes. It’s been6hours now. Will be cancelling after this experience.”

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Posted 1 year ago

“pretty much the same as everyone else by the look of things they will take your money but they never honour a contract if its a company tho theyre great but for normal drivers the AA are not a good choice for us. Very poor Customer service”

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Posted 1 year ago

“Bad service, they take money and do not give back , still waiting 5 hrs and they have not arrived ,”

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Posted 1 year ago

“Broke down yesterday at 1pm Took nearly a hour to get hold of an AA advisor on the phone…very frustrating Mechanic came at 3pm, did a few checks and said we needed a relay home A 3rd party recoverer touch arrived at 5.30pm after a 2.5 hour wait He would only take me to a services on the motorway…Then a second truck after another wait took us to the next motorway services. Now 8.30 pm the next truck finally arrived after5 hour wait around 1.30AM and dropped us off at another services We were now close to home but told next truck would be at 7.30 AM Sowe had to abandon the car and get a taxi home arriving at 3.30 AM So a journey of only 130 miles from breakdown to home took over 15 hours and the car had to follow the day after…..Very poor service really no service Looking at Green Flag”

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Posted 1 year ago

“The worst scams I never seen in my life!!! They know how to take the money from ur bank and will refuse to assist you when u need them. I was in very difficult situation today and when they find out I need the bigger recovery lorry they decided to call me and say i was in different policy terminate on the spot. And they knew I was in venerable situation and needed help. My advice to you guys stay away this company as they r the biggest scammmmmmm!!!!”

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Posted 1 year ago

“11 hour wait for assistance with no communication. They must have expected me to wait in my car overnight. All after paying 230gbp for last minute membership. Even the refund is taking up to 21 days.”

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Posted 1 year ago

“I was issued equipment by Access To Work as an employee by the AA. This equipment was not installed correctly and as a result was discriminated by the AA management. I am a registered blind person and do believe they wonted to get rid of me. The AA have tried to do this several times in the past, as they do not like persons with a disability. I can give details of this and do intend getting legal help for a dismissal which was of no fault of my own. I can prove this. The Managing Director of the AA pushed me aside. Middle management at thr Oldbury Call Centre West Midlands have discriminated against me on several occasions throughout my 26 years as a dedicated employee. Can you help Lakin Rann”

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Posted 1 year ago

“AVOID!!!! After eventually getting through to the help line I was told they were busy and would get someone out in the next 2hrs. After 2 hrs passed the link sent was updated to 4 1/2 Hrs, the mechanic took one look and said we needed a recovery truck, which I was told would not be for another 2 1/2 Hrs and he could only take the car 10 miles! My home was 14 miles! You’d think after waiting 7hrs in the car they’d go the extra 4 as a goodwill jesture if nothing else. MEMBERSHIP CANCELLED.”

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Posted 1 year ago

“THE MOST HORRIBLE COMPANY TO DEAL WITH . AVOID AT ALL COST”

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Posted 1 year ago

“Called for help and the lady on the phone was so rude and condescending Three of us are AA Member's, my son was having car trouble, he wasn't home and partner was there with a 4 week old, 2 year old child and needed help, the answer I got was "let me explain this again to you" Total lack of empathy”

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Posted 1 year ago

“Definitely will use Andy C on all my service call”

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Posted 1 year ago

“I would give them minus stars if I could. The alternator died in Wolverhampton at 5pm on the way back from Ireland, it took over an hour to get through as the app sends you round in circles! Eventually got to an operator after much searching on the internet.We got passed form the UK, to the European then the Irish AA who logged the call, then got a link to a screen that gave us the pick up time as 8.05pm as it got closer, it simply updated to 08.45pm, then 8.55pm and kept updating. AA then would not answer call, and the 24 hour breakdown people would were also shut down - so much for 24hour service. We waited until 11pm when we had to walk for 2 miles to a hotel. Half way to the hotel got a call from the pick up truck who said he had only just been told of the job! Same problem in the morning, my husband had to ring around to get it dropped to a mechanic. We should have simply cut out the AA middleman and saved the trouble and money. Their job is to help, they hindered, do it yourself look up breakdown services on google it is faster, easier and cheaper. The AA left us stranded angry, and in danger.”

Helpful Report

Posted 1 year ago

“Absolute joke, got a blow out in the middle of nowhere, Me, the Mrs and dog in the car, tried repair kit but hole to big, phoned The AA, 15 minutes to get through to be told I have to wait up to 6 hours because they are busy, waited for 2 hours and Mrs had to go to the loo in a bush, drove home with a flat tyre, obviously wrecked my wheel, I am a gold member for 21 years until I phone them and cancel, total useless company now, don't waste your money”

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Posted 1 year ago

“Broke down at 3:30pm Sunday They came within the hour towed me to a services The aa man was great he explained that my vehicle needed a certain tow truck as it too low to the woman I the phone. A tow truck comes with a good time but the wrong one as the information was not passed on to them So now 9 hours later and after they phoned me off Iv had to get a taxi and abandon the vehicle Making my ordeal 12 hours and over £500 out off pocket and vehicle at my house What a joke Il be cancelling the policy as soon as my vehicle get to my house Hoping it don’t get damaged or stolen as iv left it with key on suspension as they requested”

Helpful Report

Posted 1 year ago

“Xx AVOID AVOID. I pay £27 a month. Just been charged £169 to be picked up roadside to get home, plus an extra subscription of nearly £5 a month for an 'upgrade' to relay, this equates to an extra £60 a year (I broke down 35 miles away from home) not in a million years did I think I'd be paying that when I pay, for what I thought was a decent package? I feel robbed in my hour of need. Most certainly will be transferring membership to a different supplier. The real kick in the teeth is that it would have cost me roughly £300 with no membership. Membership is a rip off considering the extra 'upgrades' they insist you have, extra mileage (£4.50 per mile) upgrade on membership then extra charges on monthly. Avoid avoid avoid £324 equivalent membership per year plus £229 extra.... Not worth it”

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Posted 1 year ago

“Worse than useless. Broke down on a mountain road and the AA were hapless. They promised many ETAs for assistance but would then remind me that any bloke is a 3rd class citizen. There's always going to be some feminist jumping the queue you see, doesn't matter how long you've waited, they even advertise this 'feature'. Ended up having to leave my Jaguar XKR and get a taxi home after midnight ( breakdown reported about 5:30pm). They then claimed that I wasn't covered, that I had to go through my insurance ( which I already had) and various other shenanigans. So if you don't have blue hair or are a one legged preop transvestite claiming to be oppressed then the AA will take your money but will proudly treat you like a leper.”

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Posted 1 year ago

“This was the worst experience I've ever had with a company! I chose them because they're old school and thought what could go wrong! Well everything went wrong, they put in my file that I had an accident claim, pushing up my rates, then when I called, had a customer service adviser, or the phone down on me! Then when I call back and check, they tell me, yes it's our fault we apologise, then hit me with a quote double the price of last year, and remove my no claims bonus?!? They have said its fixed now, but it's not!! I'm going to have call them again! Which takes a minimum of 2 hours, whilst I'm passed around from pillar to post! Just the absolute worst service, don't think what I thought, that them being older, they carry a higher standard, because they don't, shop around!!”

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Posted 1 year ago

“So here I am stuck in Como, the AA are the biggest bunch of ..... going 5 phone calls and still nothing done that's 2 days of calls I won't be a member by the end of the month #THEAA”

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Posted 1 year ago

The AA is rated 2.8 based on 1,946 reviews