The AA Reviews

Name: The AA
Rating: 2.85

2.9 Rating 1,907 Reviews

46 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,907 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 22nd September 2024

"I ordered an AA inspection for a potential new car, and the experience was dreadful from start to finish. I used their inspection service for an Audi, paying \u00a3235. Despite this high fee, the inspection was outsourced to third-party inspectors. They checked the car and assured me that there were no issues with the bodywork or any other problems, providing a report that everything was in perfect condition. The inspection took place in a car park, and they failed to notice oil in the shock absorber, essentially just taking some useless pictures.\r\n\r\nWhen I traveled 2.5 hours each way to see and purchase the car, I immediately discovered that it had been poorly sprayed and painted all over. This was obvious to the naked eye, both in sunlight and shade. Opening the car door revealed rough edges of paint. The windscreen had been replaced with a cheap one, poorly attached, and none of this was mentioned in the report.\r\n\r\nUpon noticing these issues, I used a Thickness Gauge to further inspect the car and recorded a video, from which I will attach screenshots. Additionally, the non-Audi windscreen replacement was easy to spot. The inspector did not send any pictures of the car\u2019s oily suspension, and the inspection was conducted outdoors, not in a garage. I suspect there were more issues with the car, but I stopped my inspection and drove back due to these significant problems.\r\n\r\nOtherwise, I cannot understand how such obvious flaws were missed. I am convinced this was intentional.\r\n\r\nAfter writing to their customer service, I received this response:\r\n\r\n\u201cWe can only inspect the vehicle as presented on the day of inspection, regardless of weather conditions. It is also a possibility, whilst we are not suggesting this, the windscreen may have been replaced after our inspection. Whilst we accept you may remain dissatisfied, the decision has been made not to uphold your complaint and no further action will be taken on this occasion.\u201d\r\n\r\nHowever, I could easily see the paint issues and verified them with a thickness gauge. The windscreen was the same as in the report pictures, and I don\u2019t think the seller could have changed it overnight. And they didn\u2019t want to be responsible and just do a refund.\r\n\r\nOverall, it\u2019s absolutely unacceptable for a company that charges a premium price for their inspections. AVOID this company. It\u2019s a scam. Don\u2019t buy anything from them. They just want to take your money and not provide a proper service.\r\n\r\nI have already started the Mastercard Chargeback and am now preparing to sue them with my lawyer."

Nasimi Mamedov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting since 9:15pm for the AA. Heavily pregnant which i informed them off. They are saying I have to wait almost 4 hours with swollen feet and a baby that can pop out anytime. Worst service ever, total disregard for human life, especially after telling them I am stuck on s round about and my feet are too swollen for me to keep standing on the side. Total disregard. Don't bother joining, better try a different service”

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Posted 2 years ago

“Stranded for over 15 hours -totally unacceptable.”

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Posted 2 years ago

“AVOID THE AA IF YOU WANT TO RETAIN YOUR SANITY. I had an emergency breakdown on the motor - fire brigade out, police out, children in car. Long story short after multiple phone calls to try to get rescued by the AA I got nowhere. The AA kept me on hold for over 3 hours, cut me off twice, and then simply did not answer the phone I was in a dangerous place on the motorway and needed to get to a safe place (police advice) so I sorted my own recovery with another company. This cost me a lot of money. I complained to the AA. This too take ages to do and massively hard to find out how. When I got an email address, they eventually emailed to say they will reply in 8 WEEKS to my complaint. Eh? In this day and age that is beyond unbelievable POOR customer experience but the worst part - as far as the AA are concerned I am still broken down as I have had no call to sort my emergency. Today I rang to cancel my policy and ask for a refund of this years premium and.....again I cant get through on the phone - i am 'please holding' for the past 2 hours. You could not make this up. If you want to avoid wasting time, money and heartache then I personally recommend you avoid the AA like the plague. I have paid them 1000s over the years I have been a loyal customer for over 6 years but enough is enough. When you need AA help, they AA not there for you. Avoid.”

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Posted 2 years ago

“I recently broke down at the side of a busy dual carriageway. I called to join AA at a cost of £150, and I was told someone would be with me in one hour. With 10% charge on my phone I was limited with being able to check on updates. After 2 hours I called back to say I was still alone, stranded and in a dangerous position. I was the told that the job was not assigned ye, being alone and female didn’t matter and they were still calling local garages for mechanics (I could done this myself and saved a lot of time, money and hassle) I advised that given the oil from my car was now all on the road underneath my vehicle there was no way it could be driven and I would need towed. This made no difference they still insisted on sending a mechanic to confirm my theory. Estimated time for someone to get to me was 6 hours! When a mechanic finally arrived he told me I would need towed as the car was not drivable and he would have to call it through to AA for authorisation, with the AA then charging a further £4.50 per mile to get to my home address!!! Do not use the services of the AA. They take your money and leave you stranded. The customer service is shocking, and being classed as ‘Priority’ clearly means nothing. They should be ashamed of themselves. At least highway robbers had the decency to wear masks, these lot come with flashing lights!!!”

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Posted 2 years ago

“Mis diagnosis from your engineer.... didn't even get his tools out the van. Towed us home gave us a number for an immobiliser specialist..... £ 75 later and its not an immobiliser fault. Called them back to basically be told not our problem.... been out once goodbye....! RAC/Greenlag here we come”

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Posted 2 years ago

“"Im really impressed with my policy and they got in touch very quickley so cant fault them "”

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(Home Insurance) - Posted 2 years ago

“Had a recent flight from Raleigh,NC to Providence,RI to attend a wedding. Connecting flight out of Charlotte. Got stranded in Charlotte—-flight was cancelled after more than 2.5 hour delay because there was NO PILOT! Lost the expense of the hotel I paid for in RI—-had to pay out of pocket for hotel in Charlotte because the voucher we received for contracted hotel did not work—-the hotel never answered the phone! Missed pre wedding party and attended actual event on 4 hours sleep. Rude gate attendants in Charlotte—-inadequate staffing to get a voucher(more than a city block long )and only one person working the customer assistance line. Had 6 flights with AA during a 48 hour period and only 1 flight on time. Emailed the CEO of AA,Robert Isom—-no compensation to be provided for lost hotel expense; will provide reimbursement of amount they have for voucher even though my cost 275.00. Mr Isom supposed to be turning AA around—-my experience indicates it has not happened. If you don’t want to arrive at your destination on time;want to lose $$ on hotels;hang around for hours in airports waiting to go standby and then not—-please fly AA. If you want to be treated respectfully by everyone from CEO to gate agent—-fly any other airline.”

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Posted 2 years ago

“Disabled lady on my own.Waited in the dark off a country rd. Got really cold and upset. Took just over 4 hours to get to me. Ive been with the AA since 2013. I cannot risk feeling that vulnerable again. Im going to cancel my membership”

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Posted 2 years ago

“Broke down at dangerous junction, took over one and half hours to get to me.”

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Posted 2 years ago

“AA COVID cancelled flight from Joburg to Toronto in 2020 but told me "don't worry your credit is safe". Cost my wife and I >15000 to return home on SAA and AC 2 months later. My safe credit turned out to be a fiction. AA Customer Relations extended credit 2X because of COVID .... good. However, when I tried to use it "Booking" said no credit existed and it had expired even though it showed in AA Advantage membership. "Booking" than told me credit was only good for same leg of flight from SA to Canada. I booked elsewhere but contacted Customer Relations for a refund showing available in my AA Advantage of $1900+ each. Customer Relations sent me to "Refunds" to handle. 'Refunds" told me that refunds only given within 1 year of cancellation. They didn't mention this at any time when they cancelled flights or in any of many correspondence since. Does right hand know what left hand is doing or is this deliberate policy to defraud customers? Never will fly AA again.”

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Posted 2 years ago

“Took 30 minutes to answer the phone. Waited on motorway junction for over 2 hours. Eventually I drove my car off the motorway thus completely ruining my tyre.”

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Posted 2 years ago

“"I have had no dealings with AA since registering with them, all very clearly and simply handled. I am shocked at the size of the increase for next year and shop around."”

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(Home Insurance) - Posted 2 years ago

“3.5 ton Vehicle reportedly breakdowns and not driving as head gasket blown description given to AA . Rescue came with small recovery , even though it’s 3.5 ton vehicles ,the breakdowns mechanical state known along with location of vehicle very dangerous. Policy of sending smaller vehicles first to investigate such situations is total nonsense. Very disappointing as this happens regularly with AA members.”

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Posted 2 years ago

“When you break down in the middle of nowhere the AA app is useless. It also has trouble logging you in. If you're on a busy road you're not looking up like you would be on the phone to observe cars whizzing past your broken down car. So the app is a bad idea. It actually puts you at greater risk of focusing too much on your phone than being aware of your surroundings. If you use the phone you get a 30 seconds automated message about safety. However the message is a basic one and anyone with common sense will have automatically done it. When you get through to an advisor they repeat the same message. In my opinion the phone call is the better and safest option as you're looking up at the traffic and you're aware of your surrounding. With the app you're looking down and distracted. Plus it needs regular updates running and it will log you out.....”

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Posted 2 years ago

“My car was broke down on m6 at 6 in the morning and when i called i have been told i was on priority and waited 3 hours the guy brang me to a safe place which was a 5 minutes drive and now i am expected to wait another 3 hour for AA againg even though i have 3 kids in the car and all they say is sorry and we do not say sorry when we have to pay but when it is the other way around then we have to wait This is ridiculous 😒...”

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Posted 2 years ago

“"I haven\u2019t used the AA in previous years, but so far they have been helpful in my move to a new house. I asked to transfer the policy as it is mid-term and not up for renewal until November. After being questioned on the type of property I have moved to, I was told there was an Admin charge of \u00a312.50. I felt this was a fair charge, and was happy for them to deduct it. "”

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(Home Insurance) - Posted 2 years ago

“Left us stranded over 12 hours and had to get a private recovery truck to get us home at at 5am at our own expense. First few hours was in baking hot sun with no water. Will be taking legal action!”

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Posted 2 years ago

“Gold member for years. Bought new car today, just before got home, lights flashing on dashboard so called AA at 9pm. 45mins later they finally answer phone saying someone would be here in an hour. Then message stating running late, be here at 00.05am. No sign by 00.30am so called AA back, had to wait 1HR & 20MINS before they could be bothered to answer. 2am still no sign but finally got to speak to someone who said they had come out but no one here. NO TEXT MESSAGE TO SAY ON THE WAY, NO LORRY OR VAN OR FLASHY LIGHTS AS I STAYED BY THE WINDOW THE WHOLE TIME. Now they say its ANOTHER 3HR WAIT. All this while I am waiting to see my son in hospital who was born 14 weeks premature. I told the AA person on the phone, HIS ANSWER, CANT YOU GET TO THE HOSPITAL ANOTHER WAY WITHOUT THE CAR!!!!!!! WHY WHY WHY do I bother being a member”

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Posted 2 years ago

“I have had the worst experience with AA . I had a waiting time of 3 hrs and I was a woman on my own . They lied the entire way through , from continuing to move waiting time and then on arriving I was told they couldn’t tow me I would have to book it ! They are taking the fee and not delivering what is promised and I would like to add I have the most expensive cover ! I will be terminating my contact which is quite frankly a complete con !”

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Posted 2 years ago

“I called the AA today, after a noise from my front wheel made my stop, and decided it was unsafe for me to drive any further, I had no Internet connection so could not connect to the AA app or what 3 words, so called instead. Amazing quick response from the lady on the phone, who understood where I was, and the guy's turned up in half an hour...fixed the problem at the roadside within 30 minutes. Thank you Craig and colleague. Couldn't recommend the AA enough.”

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Posted 2 years ago

The AA is rated 2.9 based on 1,907 reviews