Name: The AA
Rating: 2.83

“I went with The AA due to the reasonable cost and the fact that they are a large and well known brand. They requested, via email, proof of NCB which I provided the following day to both the original sender and the special email address they provided. A while later they emailed to say the insurance was cancelled with immediate effect as I had not responded to their email request for proof of NCB. I telephoned to try to sort out the matter and the woman on the phone really could not care less. She made that very clear. A proper jobsworth! I could speak to sales and try to create a new policy but could not resurrect the current/old one as it was closed. End of story. Multiple emails to them produced no response at all and even emails to the Directors produced no response at all. So, I bought a policy with RIAS instead for a very similar price and no need to send proof of NCB as they just logged in to the insurers common records for evidence. My opinion now of the AA is MINUS 5 stars!!”

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(Car Insurance) - Posted 3 years ago

“Easy to navigate website, Very comparable insurance.”

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(Car Insurance) - Posted 3 years ago

“Thursday 22nd 2021 I broke down at Junction 33 on the M1 at 16.15 I rang the AA straight away. As where I broke down, I was prioritised to a 30 minute rescue. 3 WHOLE HOURS AFTER, I was still sat behind the barrier, in the baking sun and at this point well dehydrated. I received a call from AA asking where I am again because they (for some weird and bizarre reason) thought I was broken down at Junction 23 at Leicester. Luckily my friend (Shaun Baugh) who works for the AA started his shift at 17.30. He seen a post I put on Facebook about being stranded for 3 hours. He pulled some strings with his management and he came to recovery car at 19.00. He even brought me an ice cold bottle if water, to which I appreciated so much because dehydration was really taking over. Shaun took me straight to my door and arranged for a van driver to come and check my car over. Shaun went over and beyond to get to me and made sure I got home safely. If it wasn't for him, then my star rating for the AA would have been 1 star and that would have been generous.”

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Posted 3 years ago

“Good to no you have got a back up plan just in case you never know when you might need it”

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(Car Insurance) - Posted 3 years ago

“i thought it was cheaper to go with them”

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(Car Insurance) - Posted 3 years ago

“I accidentally cancelled my trip. Anyway, tried not to panic while I figured out what to do. Spoke on the phone with a really nice man (Chris) who helped me figure it out without overcharging me or making me re-book the entire trip. Great service”

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Posted 3 years ago

“Careful the AA like to cancel your cover without notifying you, they are very pushy on trying to get you to renew your cover each year, had big problems with theses all because I didn't want to renew, they robbed me of some cover that I had payed for becarful”

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Posted 3 years ago

“The AA run on a 48 hour backlog, do not join, youre better spending your money elsewhere. Leaving long haul breakdowns in dangerous situations. We have broken down from Scotland to Suffolk. Being left without any information when the next relay driver will be likely to arrive and having called at 6pm, it’s now 4am the next day and we’re only two hours down the road from our initial location. Without information on when the next driver is likely to arrive you are unable to rest, let alone feel comfortable or safe. The customer service team and disingenuous and tell lies to get you off the phone. This is by far one of the worst services I’ve ever received and having been a loyal customer 12 years, this is the first use of the breakdown cover and I’m appalled. Shame on you AA”

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Posted 3 years ago

“Very helpful representatives. Thoroughly recommend them.”

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(Car Insurance) - Posted 3 years ago

“The AA came up on Go Compare as the lowest price car insurance. It was simple to purchase, there was the option to pay monthly, which was helpful to me, and it was simple to download my documents. I could also have chosen to receive my documents in the post . Overall I'm very pleased with the service but cannot comment on claims experience.”

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(Car Insurance) - Posted 3 years ago

“The policy was what I wanted and I’m pleased with the value”

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(Car Insurance) - Posted 3 years ago

“Seems good have not claimed”

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(Car Insurance) - Posted 3 years ago

“I have to wait 1.5 hours for a patrol to come out that's acceptable but I have now been waiting just short of 4 hours for a recovery truck I have been told that nothing available yet. They need to up their game now we're coming out of any restrictions for travel. Sad that you can leave a 65 year Old man who had a major heart operation and who's suffering with copd at the side of the road for that length of time”

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Posted 3 years ago

“I will never use AA again, they are the worse customer service ever. They cancelled my ticket without previous notification and i had to buy another ticket costing me triple the amount...i will never use their service again. I will make sure that my family do not use their service as well.. i will tell even my friend about my experience so they will not use their service as well”

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Posted 3 years ago

“If you need to claim when you call them all they do us put you through or give you phone number of business they have insured you with They take no responsibility for the quality of the service you receive My window screen had a crack across my vision line. I called AA who gave me LV insurance number who gave me glass repair number. This company took my excess payment saying they could come out in 2 days and then emailed me to say it would be 2 wks time and it would take 2 wks to refund excess. I rang AA to ask for help as car not safe yo drive to work and they gave me another number to call I asked them to do more to help me and call me back They called me and could do nothing about excess and just wanted to give me another number to call but hadn't checked if they could offer an earlier appointment WHY AM I PAYING PREMIUM BRAND PRICES FOR INSURANCE WHEN ALL AA DOES IS GIVE ME A PHONE NUMBER TO ARRANGE THINGS MYSELF? I might as well pay less and insure direct with company whose phone number AA gave me! Don't use them it is a total con as they are a broker and take no responsibility or action when you receive poor service from the businesses they have introduced you to.”

Helpful Report

Posted 3 years ago

“If you need to claim when you call them all they do us put you through or give you phone number of business they have insured you with They take no responsibility for the quality of the service you receive My window screen had a crack across my vision line. I called AA who gave me LV insurance number who gave me glass repair number. This company took my excess payment saying they could come out in 2 days and then emailed me to say it would be 2 wks time and it would take 2 wks to refund excess. I rang AA to ask for help as car not safe yo drive to work and they gave me another number to call I asked them to do more to help me and call me back They called me and could do nothing about excess and just wanted to give me another number to call but hadn't checked if they could offer an earlier appointment WHY AM I PAYING PREMIUM BRAND PRICES FOR INSURANCE WHEN ALL AA DOES IS GIVE ME A PHONE NUMBER TO ARRANGE THINGS MYSELF? I might as well pay less and insure direct with company whose phone number AA gave me!”

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Posted 3 years ago

“I had a flat tyre in June 2021. Easy contact via the AA website on my phone with live updates giving arrival time. Daniel arrived about an hour and 20 minutes later. Lovely young man, quickly replaced the flat tyre with my spare tyre and I was on my way. Very good experience. Only my second call out in 21 years, both for flat tyres, both extremely efficient and satisfactory.”

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Posted 3 years ago

“I have only had one claim with the AA and that was a number of years ago. They we quick and efficiant sorting out the claim, getting the car fixed and providing a car while it was being fixed.”

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(Car Insurance) - Posted 3 years ago

“Have been a member for a number of years now paying £25 a month for the top cover, This was the first time ive need to call on them. Called the AA because my car would not start Monday morning, I get a call 11.40pm to say they were on there way, after waiting in all day at this time i was in bed. Monday phoned again to report my breakdown to be told the patrol would be with me at 6.05pm, So i finish work early, but yet again no show. I have now been waiting 2 days for someone to come out. Having been on the phone again ive now been told they have no idea when a patrol will be able to attend, and it will probably be tomorrow (3rd day waiting) Part of the delay is they seem to think the car will need a new battery and as they don't carry them there's no point in attending after 6pm. This i find baffling as they have not asked for any information on the breakdown and in fact the battery is fine. You do not expect this sort of service from a company the size of the AA.”

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

The AA Reviews