The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having my car window smashed and steering wheel stolen i had no help during the first 24hrs to get my car to my chosen garage to make sure it was secure. After having to arrange the transport of the car myself the car has now been sitting at the garage for 2 weeks with absolutely no contact from the AA in regards to giving the go ahead to start the repair. I feel i have paid for a fully comp insurance service and received no help with any stage of the process. I am having to do all the chasing myself to get the AA to provide the service i have paid for. When asking to speak to a manager or anyone that can help i am constantly told no one is available and i will get a call back, a call that never comes. After chasing everyday now finding out they thought the car was in a different garage (one of their chosen garages) I am now out of pocket either out of pure incompetence or the AA simply do not care. As of now still waiting on a simple repair to take place, the garage also waiting ready with the parts needed for 2 weeks now. It is true what they say, you do not know how good your insurance company are until you actually need to claim. In this case I've never had a worse service provided.”

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Posted 3 years ago

“Had letter through door yesterday saying from January 22 my premium is going to be over 40 pounds a month so cancelled my direct debit as when I rang no one could help as it’s in my wife’s name even though I set it up,by the way my name is mr not Mrs Mark morris”

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Posted 3 years ago

“Hi I am sending this email as some people are quick to complain yet don’t acknowledge the good things. I want to say Thank you to one of your lovely staff members Aaron Bryan for helping myself and my friend on the evening of 15th November. We were in Chorley on a work course and after it finished discovered a flat tyre, we pulled into a petrol station to see what we could do and Aaron was there putting petrol in his van. It was dark, raining and we had to drive home to Liverpool and Aaron really helped us out. He inflated the tyre to enable us to get home and didn’t hesitate to help us and wished us a safe journey. Please give some recognition to Aaron and pass on our Thanks again. He was in his spare time and didn’t have to help us. Thank you so much Aaron Bryan who gave us his staff number so we could send our appreciation. 810020. Best of luck to you Aaron and hope AA recognises and appreciates this amazing staff member Kind regards Emma xx”

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Posted 3 years ago

“Greetings, Let me start off by saying that I regretted ever having Americans Airlines as my number one choice to fly for this trip VLDZFG. I’ve been flying American Airlines since the late 1990’s and early 2000’s back and forth into Haiti with my family with no issues. The time I decided to choose American Airlines to fly to a particular trip into Thailand, they not only let me down. But when I showed up at the check-in desk at the airport the lady checking my bags told that my connecting flight into Japan to Thailand is not going to happen because Japan is closed and not allowing tourist to connect through it. The American Airlines Agent noted my file telling me about the cancelation of my flight saying that Japan is going to open Nov 15,2021. I’ve book this ticket since October 1, 2021, I prepared in advance with my job to get the requested time off and now your going to tell me that a major company that I trusted and believe in since I was a child deceive me into purchasing the ticket to Thailand when they know that the connecting flight was not valid. That is just unacceptable in all accounts, you don’t sell tickets to customers that is going to deceive them, that’s a big red flag and dirty business. Taking the customers trust, and misleading to purchase tickets to later give them flight credit is a scam to the customer. As a major company that represents the United States in the Airline industry you don’t deceive your customers into purchasing something that is for future use, that is not fair and not the American way of doing business, we call that a scam. Also to make matters worse, I spoke to the reservation agent and supervisor at American Airlines about the issue, they told me to submit a request for refund and I would receive my funds back to my card because of the matter, because they had to cancel my flight. I check my email this morning in Thailand, and the email said your ticket is not eligible for refund 0012302169199. I want to American Airlines and I would never thought I would ever come on here to write such review because of the high regards I had, but you’re a scam to deny my refund of funds to my card and offer flight miles when you arrange a connecting flight that was not possible because Japan is closed off to tourist, American Airlines that is a scam. I would never forget this or trust you guys, and yes Delta does have valid routes into Thailand connecting through South Korea, I was able to fly through Delta and be in Thailand as I once planned. I want my funds refunded back to my card and want to fly American Airlines ever again if your going to scam me out of my money by giving me flight miles. I’ve work hard for that money not to have back to my card. I want my money back. I didn’t cancel the flight you guys did. I want my money back, that is not fair dealing with customers like this. Why deceive customers into purchasing your tickets to your business and give them the service. That is dirty business dealing. I want my funds refunded back into my card, I do not want your air miles. That is not the way to go with a customer because of your own mistakes, I want my money back. You don’t gain a customer trust by doing that. I want my funds back to my card please. I don’t want to be scam. And if I don’t get it, I’ll make sure the world knows of how dirty you guys are doing business. That is not fair. I want my funds back into my card.”

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Posted 3 years ago

“So I have to wait over two months now for my total loss pay out which I still haven't had totally ridiculous”

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Posted 3 years ago

“Excellent service with call outs and queries re admin”

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Posted 3 years ago

“Waiting 9 hour's to be recovered and still waiting! 😡”

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Posted 3 years ago

“Called AA this morning only waited 15min got me going then followed me to the garage to make sure I got there safe. Excellent service and staff member.”

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Posted 3 years ago

“Left my son and his one year old baby daughter stranded on side of M62 for almost FOUR HOURS LATER THAN PROMISED TIME IN THE COLD AND DARK!!!! Said they were a ‘priority’ and help would be there in an hour, then an hour and a half, then 2 hours….. kept pushing back time. Finally arrived FOUR hours later at al almost 1am Thank goodness for highway patrol who turned up, sat them in a warm car and organised help. SHAME ON YOU AA!!!!!!!!!!”

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Posted 3 years ago

“I was not impressed with the AA. They gave me a quote that was better then my renewal company, Churchill. Once the policy started I had to pay over £100 more. Lessons learnt.”

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(Home Insurance) - Posted 3 years ago

“Horrendous Was with them 30 years plus Waste of space Complaining is a waste of time”

The AA 1 star review on 13th November 2021

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Posted 3 years ago

“NO STARS FOR YOU! APPALLING SERVICE! Instructor cancelled lesson and neither the instructior nor AA notified me! no email, no text, no call. Couldn't find one phone number to call!”

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Posted 3 years ago

“So surprised to find out that a company which has been running for many years has a very poor customer service. Their driving instructor Ian Perry cancelled our session when I informed him that I will be late due to childcare, he claimed he cannot find the place I live and demanded I would walk to meet him. He said that waiting for me is a waste of time and now he is still holding my balance and refusing to refund the money that I have on the AA account. Meanwhile, contacting AA is impossible. They don't respond over the phone, emails or live chat. I hope others had a better luck with the AA services, but I would definitely avoid Ian if you can.”

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Posted 3 years ago

“THERE IS A LONG WAIT FOR THE CHAT. I HAVE CHECKED EVERYDAY FOR THE PAST WEEK TO GET IN CONTACT BUT THE CHAT IS ALWAYS BUSY. I CAN NEVER GET THROUGH TO ANYONE EASILY. I HAVE SENT A COMPLAINT 2 MONTHS AGO HAVENT HAD A REPLY. THE CUSTOMER SERVICE IS REALLY HORRIBLE. YOU ARE VERY EAGER TO TAKE THE MONEY BUT THE SERVCE IS REALLY REALLY HORRIBLE. WOULD NOT RECOMMENED TO ANYONE!”

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Posted 3 years ago

“Flew from Chicago to Tampa today first class but it felt like coach. It was an Airbus 320, hardly the leg room that a Boeing has. Hate to say it but the flight attendant of color really didn’t want to do much of anything except hide behind the curtain by the galley. I asked for more ice, she decided she was going to do a garbage run and then something else behind the curtain before I got ice, 15 minutes. Then my mask strap broke, I asked her if they had more masks on board, she said yes but another 20 minutes went by before my wife asked her if she forgot about my mask. Finally got one then. Worst customer service we’ve ever had in first, plane was old, no TVs and my tray table was so wobbly I didn’t want to put anything on it.”

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Posted 3 years ago

“absolutely disgusted i walked in work this morning at 7 30 to find a couple and 2 3 year old girls in there car that had been dropped off by the aa they where on their way to Poole in Dorset and suffered a flat tyre the aa brought them to my garage at 1 .30 am yes that's right 1.30 am and abandoned them despite pleas to take them on luckily people round here have compassion and common sense and helped them out we got a tyre and sent them on their way by 9.45 but AA you should be bloody ashamed of yourselves”

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Posted 3 years ago

“Watch the renewals mine went from £62 to £159 then once rang reduced to £99 they are scam artists so avoid or just do 1 year and move on”

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Posted 3 years ago

“Basically lied to to get me to purchase the policy. One hour they said to get me to buy it. Three hours later still waiting. As a single female with 2 young children this is the most awful deceitful company I have ever had the misfortune to deal with. Save your money and go with the RAC or green flag instead. I certainly wish I had done”

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Posted 3 years ago

“Read the reviews people Ain’t a recommended place No care for the customers Absolute s**** not WhT people pay for Abysmal Service atrocious ain’t. The word call up every time nothings been done Don’t know what service people pay for Atrocious tbh”

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Posted 3 years ago

“Abandoned more like it! Bad experience does not even began to describe what we are going through! Beyond belief and utterly shocking is more like it. We broke down at 5pm last night, some 190 miles or 3.15 hrs away from home, on A1(M); the recovery truck 1 arrived 1.5 hrs later (so far so good), took us 7 miles up the road to Ferrybridge Moto services, said that was his ‘zone’. Recovery track 2 arrived (yeah) and took us only to Peterborough (his Zone), where we were left at 10:30pm and waited, called AA, and waited another 2 hrs. (So not so ‘yeah’). Recovery truck 3 arrives (yeah), but after 2 hrs driving around closed parts of A1, leaves us at services at 2:37am (yep, the next day now) in North London, that’s the end of his zone and although we are only 30 miles from home, he is not allowed to take us further. We call AA again ;they do offer a taxi (but not big enough for us, the child, the dog and ours holiday stuff). We have been here for 4 hrs now. It is 6:28am, we have been promised truck no 4 by 7:15am. So that will be home (maybe 🤞) over 15 hrs after we broke down. Thank goodness it’s not cold (oh actually it is), or raining … scrap that, it’s raining now too.”

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Posted 3 years ago

The AA is rated 2.8 based on 1,946 reviews