The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mrs Mis-fuelled at a major supermarket forecourt. 17 hour wait for a fuel drain as the AA can’t do it. 4 hour wait for a tow back to the house.”

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Posted 1 year ago

“Very please with Dennis from the battery service team! Came back from overseas trip and car wouldn’t start. Dennis came to replace the battery and provided excellent service!”

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Posted 1 year ago

“7 hours for a recovery truck to attend, contractor turned up had been in his yard 15minutes away not doing anything, shocking service avoid at all costs..”

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Posted 1 year ago

“I have been a member of the AA for nearly half a century. Their service has become patchy. I did get an apology for being left alone for hours after a breakdown several years ago, but the latest gripe I have is that their car insurance website couldn't help me. I am now an "old" person, and the AA (like many insurance companies) will only consider me if I buy fully comprehensive. Last year I paid £430 TP, F+T plus protected NCB, this year my long-time insurance co wanted £680, even with 15yrs no accidents. Other companies = £1,200 fully comp! I finally got a sort-of a bargain with Sheila's Wheels for £620, without protected NCB. But I did that through a well-known comparison website. The AA would not provide me basic insurance. As a final insult, a week later they sent me a letter from their md of insurance, recommending me to switch to them...”

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Posted 1 year ago

“Dreadful… be careful… if it’s “not a breakdown” they will charge you eye watering money after wasting 40 minutes of your time on the phone “collecting all the information” before telling you the cost of recovery. Whilst you wait in a life threatening situation at the side of a 60mph road… I did a green flag recovery on their app during the AA phone call and was home safe and sound FOR FREE within 25 minutes of reporting my “accident” go with green flag all day long!!!”

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Posted 1 year ago

“"No comments All OK"”

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(Home Insurance) - Posted 1 year ago

Hello, Thank you for leaving your feedback. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah

Posted 1 year ago

“I changed jobs to a hgv driver after telling the aa car insurer they wouldn't insure me for driving other vehicles unless I took out a new policy and it went from £300 ish to over a £1000 they said the under writers don't allow professional drivers to drive other vehicles but I could take a new policy out and it was very expensive I went to a new insurer Churchill and I am full comprehensive and can drive other vehicles and I go brake down with green flag all for £385.95 it looks like the as discriminate against professional drivers”

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Posted 1 year ago

“I called aa to come to my home as my vechicle was showing a stop and warning sign nobody was to come out to look and advise just to come and tow me to a garage but what garage I'm not a mechanic and didn't know what was wrong not all garages do all repairs next day I managed to take my vechicle myself to a garage who just happened to have a fault machine reader and my vechicle was fixed in half an hour this is the service I should have got of the aa but never”

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Posted 1 year ago

“So disappointed with AA So disappointed with AA. They used to be excellent. Now it seems they are just lecherous con artists. Context: I've used them many times and they were fantastic. However, the past few times AA have been terrible. I brought a £180 battery from their breakdown recovery because the mechanic said it was a battery issue and then it wasn't and i still had the same non-start issue. After addressing this to them, they said they would check with the mechanic and get back to me and never heard again. This battery stopped working 2 months later and was found to be faulty and i had to get them out to replace it. The breakdown yesterday/today i was told it was an immobiliser issue, which it wasn't, since the immobiliser was off. When I addressed this with the customer service, I got asked if i was a "mechanic". I called today to ask them for the recovery which I paid monthly for and i was told "we told you to take it to a mechanic". However, since i was on a 24-hour shift i was unable to, so they told me they wouldn't come again. I asked for recovery which was included in my package and was told i would be charged £100 pounds for a 3-mile journey to my mechanic. I emphasised that this was included in my package and they said because the car hadn't been moved, I would be charged. I grew frustrated at this point and expressed my dissatisfaction with AA, I was called a "rude" customer and this repair would be closed and I would receive no help for what I paid for. This experience has left me extremely dissatisfied with AA and i will be leaving immediately.”

Helpful Report

Posted 1 year ago

“Poor call handling, passing me from department to department, not logging a call out when they said they would. Breaking down is stressful enough and they are supposed to reduce not increase stress. I must have wasted 1 hr on the phone to them. And what a pain in the back side having to listen to all their info messages over and over again, also each department way to quick to try and pass me on. Then with mobile networks not being so great you get cut off and have to listen to all that garbage again. I want to speak to a person not listen to stupid music and info message. How hard can it be. (This problem Couldn't be solved via the app).”

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Posted 1 year ago

“So much for the AA complementary 'Accident Recovery' service. Having stood at the side of a busy main road for 35 minutes going through all the details of my not-at-fault car accident in excruciating detail, I was then told that recovery would cost me nearly £400. I terminated the call and googled a local recovery company who outsource to National Breakdown. I was recovered to my home within an hour for £126. I will be cancelling my AA membership.”

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Posted 1 year ago

“As usual the AA breakdown service was second to none. A very calm and helpful lady spoke to me to ascertain my whereabouts and put my mind at rest. Joe who arrived within the time stated was brilliant and enabled my car to be driven home. I could not get better service anywhere and am so grateful”

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Posted 1 year ago

“Truly abysmal. I pay for a premium package and it took them 10½ hrs and 2 different trucks to get me the 25 minutes drive from where I broke down on the M4 to Bristol. Go with a small independent breakdown service, they rely on their reputations. I'll be switching as soon as my cover is up for renewal.”

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Posted 1 year ago

“"Customer service wasn\u2019t particularly efficient. "”

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(Home Insurance) - Posted 1 year ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh.

Posted 1 year ago

“I received an 'out of the blue' a 'no-reply' notice telling me that the AA were going to renew my motor insurance policy. To cancel my policy I had to wait in a PRIORITY queue for 30 plus minutes to talk to talk to the AA and eventually gave up after 45 minutes The AA is obviously making it difficult to cancel a policy , otherwise one could have responded immediately to cancel the policy if the AA email was not a No Repy email. I will never use the AA again for any of their services, if their PRIORITY telephone service is indicative of how the rest of their business performs, then I have made the right decision Jeff Redmayne”

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Posted 1 year ago

“Been paying for 3 years, first time I needed to use them and what a joke. First they send a mechanic who did more harm than good, trying to unlock the electric steering wheel, forcing it even....then called a mate to come and change the lock, quoting me the price!!! When I said I didn't want anyone to do the work, and request the tow to my garage, I was told at least a 4 hour wait but most likely next day. They kept sending texts to delay the ETA, and in the end I gave up and called a private recovery service to tow the car. Will be cancelling the policy fisrt thing in the morning.”

Helpful Report

Posted 1 year ago

“Terrible service, waited almost 5 hours for a recovery, and no updates, I had to keep calling the call centre. Avoid this company.”

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Posted 1 year ago

“Bad ...I've been with AA.for years £25..a month car broke down at ayre. Was heading home 4 mot ...because mot was up 2days ago they wanted to charge me £99..to puck my car up plus 4p ...per Mile another £240..on top ...so was stranded ..my car is still down there ..left me stranded ..so canceld my AA..after all those years as a customer..and can't remember the last time I called them out”

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Posted 1 year ago

“What's the point of recovery when you can't get through. A shambles.”

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Posted 1 year ago

“Had an AA quote to travel to Slovenia on motorcycle. Josh provided me with a quote and advised me to check my new bike warranty. He said he’d call me back in 24 hours. Yes it’s covered for Europe. and yes he rang me back. 10/10 for great service.”

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Posted 1 year ago

The AA is rated 2.8 based on 1,946 reviews