The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,947 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well I have a big complaint as I would have recommended them if it had nit been the terrible service I have received from the support service online and be of the drivers. The first incident was last week Friday when my car started having rattling sounds. Called AA, I give it to them they were quick on arrival but when he told me it may common problem. This driver did t check the oil he then advised I gave that seen as soon as possible. Drove around and then hours later I decided to check oil and other things/ coolant. I only to find my engine was dry to the touch. No oil at all… and the engine didn’t indicate it! I called again AA and informed them of the situation with car and the service I had received and the other driver and they sent another driver who insisted that it must be a leak in the car he took cover under cover and was no leak I stood and watched as he seemed to work on my car then put 2 litres of oil which I was invoiced £30. Then it drove home to Luton had it looked at by the mechanic. Was due to get looked at on Monday 05 as I drive was checking oil and water. That was resolved. The problem o have is that I drove my car after the first response with no oil and he didn’t check it! This is what caused the damage to my car.”

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Posted 3 years ago

“I've only had to call out the AA once, since I took out my policy. The gentleman arrived within about 40. He check my car to find the fault, drove with me to the garage and explained to them what the problem was. I was very satisfied with his help.”

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(Car Insurance) - Posted 3 years ago

“Very clear and straightforward”

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(Home Insurance) - Posted 3 years ago

“Nicholas arrived at the expected time to confirm my motorhome battery was dead-- there have been annoying non- start situations on many occasions on sites,having to ask for jump starts from fellow users.I was happy when my battery was replaced by Nicholas-- now we can enjoy more breaks without worries.”

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Posted 3 years ago

“Easy to arrange insurance. Had to do a minor correction to the insurance documents and was sorted out within a few minutes.”

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(Car Insurance) - Posted 3 years ago

“No longer own that car”

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(Car Insurance) - Posted 3 years ago

“I called this morning at 8am. Now, it is 21:18, we are a family with young kid have changed two trucks and still in middle of no where waiting for the 3rd truck to turn up,which is supposed to be here 40 mins ago. Now we have to wait 20 minutes for a taxi and our car won’t get home tonight. The whole thing is badly organised. All this for a 3 hour journey home.”

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Posted 3 years ago

“Very efficient”

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(Car Insurance) - Posted 3 years ago

“Shot very poor never have them again”

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(Car Insurance) - Posted 3 years ago

“I have had my joint cover renewal quoted as£206 from £148 last year. Online quote for a new customer is £120. Joint cover with onward travel. No claims. On calling to cancel, after listening to music for 25 minutes, a person answered and informed me that customer service is very busy now and could not take my call. I asked who he was and he said his job was to tell the customer that someone would call back, he didn't have access to any files to make changes. 2 days later and no call. No way to cancel the renewal online, as I have been trying. Do they not think we are busy too and don't have the time to waste making useless calls. Now I will have to call again and repeat myself, who is going to pay for my wasted time.”

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Posted 3 years ago

“Had no claims”

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(Car Insurance) - Posted 3 years ago

“Been with the AA for years on the one time I need them after my car broke down an I had to push on my own to somebodys driveway in the torrential down pours last night I was told cause of my policy I had to pay another 49 pound before they would help. So no thanks. I always thought the customer was the member not the car you drive. Good job I was not hundreds miles away. My good friends towed me to safety. Fine tooth comb is needed for your AA policy as when you need them could cost you.”

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Posted 3 years ago

“I have found the AA Insurance company unlike some of the others to be reliable and quick to send all the relevant documents through the post. Also when I notified them of a change of address they certainly did not rip me off with a £25 change of policy fee as I have experienced in the past with other insurers.Fortunately I have not had to claim anything as regards an accident or damage this year so I'm keeping my fingers crossed.But I am sure if there had been an issue they would have dealt with this efficiently.I did find their telephone manner to be polite and to the point also.”

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(Car Insurance) - Posted 3 years ago

“very good prices and backed by the AA also got my house insurance from them”

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(Car Insurance) - Posted 3 years ago

“Have had breakdown cover with The AA for a few years now and through Confused.com found great price and cover for for buildings & contents home insurance”

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Posted 3 years ago

“Easy to complete.Had no dealing and no claims so far .All”

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(Car Insurance) - Posted 3 years ago

“very good would recommend it.”

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(Car Insurance) - Posted 3 years ago

“Very very Happy with AA Car insurance ...”

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(Car Insurance) - Posted 3 years ago

“Just to rub salt into my wounds, after flattening my car battery in a shopping centre car park, by leaving my headlamps on. I was then accused of bribery by an AA van driver who was about 4 spaces and a car length away. He would have lost his job apparently. Sacked because he helped start up someone's car. What kind of shambles is this anyway. Stick yer AA and yer job where the sun don't shine.”

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Posted 3 years ago

“Excellent customer service representative Mark one of the AA team mechanical engineer had done hard work”

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Posted 3 years ago

The AA is rated 2.8 based on 1,947 reviews