The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only one person made me happy today and that was JOHN. Brilliant customer service AA operator. Good at his job. Kept me calm through my stressful experience of trying an attempt at changing my address on-line. Sorted everything out for me. Thank you John”

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Posted 1 month ago

“Great service after my collision and car repaired quickly”

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Posted 1 month ago

“Insanely impressed! My daughter took out cover just a few weeks ago, and unfortunately had a breakdown incident yesterday where the battery had been drained due to an incorrectly fitted dashcam. Reporting the issue was so easy online, and we had an AA van with us within just over an hour! They resolved the issue, and the service was just excellent. Will be recommending far and wide, well done AA!”

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Posted 1 month ago

“I recently had an issue while traveling and needed the assistance of AA services. From the moment I called, I was impressed by how quickly and professionally they responded. The representative was incredibly reassuring and patiently listened to my concerns, offering clear and helpful advice. After quickly assessing the situation, they resolved the issue efficiently and ensured I was safe and back on track in no time. The level of support and attention to detail was outstanding. I felt genuinely cared for throughout the entire experience. I would highly recommend AA services for anyone needing reliable and comforting assistance on the road!”

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Posted 2 months ago

“Being a member for a number of years I have had a misfortunes of break downs, the have always responded and being able to get me back home safely although at times had to wait due to the location or traffic they kept me updated and even have taken my vehicle to a garage of choice to be repaired.”

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Posted 2 months ago

“Mutaz went over and beyond today. He didn’t just follow me to euro parts but ensured the parts sold were the right one. He was patient and kind. Thanks so much.”

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Posted 2 months ago

“Ms. Shari on flight AA 1034 from Guadalajara-Chapala to Dallas was great. I had emergency knee surgery two days prior my travel. She assisted me in every way possible, from checking up on me, to providing an ice pack. The rest of the crew was great, and Captain got us home with half hour to spare.”

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Posted 2 months ago

“Had John out today in macclesfield ,he was very thorough tried his best and very polite ,tawed me to a garage and took me home ,very professional”

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Posted 3 months ago

“Just rescued by AA in Ballinteer Dublin can't praise the driver enough couldn't do enough for me”

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Posted 3 months ago

“Excellent service. Fixed the problem with my car. Very helpful.”

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Posted 4 months ago

“I had a puncture today on the M23 the AA arrived in 50 mins put a temporary wheel on for me followed me to a tyre shop. He explained everything to me as it happened even got them to close of a lane so I could get out of the escape area fantastic service and really friendly aa man well done and thank you for taking care of me Keith Brighton”

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Posted 5 months ago

“I used the AA service for the first time ever due to a flat tire on the motorway at night, we were saved by a wonderful man called Anthony who came and met us in our dilemma. After getting us off the road to safety, he was very kind and helpful making me feel at ease and look at possible solutions. He helped us come with the best possible plan to get the car fixed and communicated with my insurance scheme arranging accomodation so we weren't stuck outside in Swindon for the night waiting to get the car sorted. He even called around and took us to multiple accomodations till found one as most places were fully booked. He really went above and beyond anything I was ever expecting. A really incredible guy who fixed the problem and made me feel really safe too. Thank you Anthony for everything and AA I will be signing up to a membership with you.”

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Posted 6 months ago

“today I couldn't start my car in Picton and called AA. The car started b4 the AA mechanic arrived and when I got him on the phone to let him know it had started he discussed all possible reasons why it periodically won't start. As I was nervous about it happening again I asked him to take a look anyway. Vaughan (Picton) found the problem very quickly and fixed it. We had had the car to the garage 3 times, spent a lot of money, and no one had recognised this problem. He also found a rats nest under the bonnet! Vaughan, the AA guy went more than the extra mile, gave me loads of info and I am incredibly grateful. Thankyou Vaughan.”

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Posted 6 months ago

“We had to have a home visit this morning. We are so impressed with the AA as we only waited less than 20 minutes. The man was very professional and courteous and reassured us completely. Thank you for your help AA.”

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Posted 6 months ago

“Saturday, 14th sept 2024 we had a tyre blow out on our motorhome near the A14 junction with the A1, northbound near Peterborough. The AA man (Alan, i believe) arrived within half an hour & provided absolutely first class service - I can’t praise him highly enough. He got us to where we needed to be & recommended the best course of action for us to get the tyre mended & get home safely. Phil & Jane”

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Posted 6 months ago

“Stuck in Northampton after my husbands car broke down. Despite car being in multi story carpark and it being a run in Northampton for 4 hours with road closure Adam managed to get the car down out of carpark and diagnosed the cars failure and arranged a truck to collect us and take us all the way home. Hue arrived 2 hours later and he was absolutely brilliant. We are disabled and found him to be understanding of our needs. He went out of his way to stop at a services on way to where car was dropped off. Outstanding service will always stay with the AA”

The AA 5 star review on 17th September 2024

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Posted 7 months ago

“Your attendance, service and remedy unsurpassed. Thank Daniel. Dover area.”

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Posted 7 months ago

“For the first time ever, we had to call the AA to rescue us after a breakdown. Using their Relay service they took us and our vehicle 220 miles to our home. The two drivers, Mark, and the second whose name I have sadly forgotten, were absolute professionals - courteous, considerate and reassuring. It's good to know there are such people just a couple of phone calls away - Robert.”

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Posted 7 months ago

“Tokalani was absolutely fantastic. Wonderful Service”

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Posted 7 months ago

“Very polite and respectful, overall Excellent service would definitely use again”

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Posted 8 months ago

The AA is rated 2.8 based on 1,946 reviews