The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,965 Reviews

88 %

of reviewers recommend The Battery Guys

4.5

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Battery Guys:

west star batteries

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

Write Your review

Tell us how The Battery Guys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service the only let down was the state of the box the battery came in. I don't know if this was a suppliers issue or a couriers issue but the box looks like it had been kicked around the football pitch a few times. There was not much of the box left and it certainly would not hold the battery inside. I think it would have been better to just put it in a plastic bag and treat it with respect.”

Helpful Report

Posted 2 years ago

“Quick delivery, good quality products.”

Helpful Report

Posted 2 years ago

“Battery was very reasonable price and arrived within 4 days of ordering over a weekend so very happy with that. Unfortunately the package it arrived in wasn’t secure enough and although the outer box was up the right way the battery inside was on its side and out of its own box. The instructions that came with it also seemed to refer to a different type of battery ( one that needed topping up with electrolyte ) which was a bit confusing! Put it on charge for an hour before fitting and bike started first time once fitted so hopefully it’s going to do its job. Overall happy with the service, let down by packaging and instructions.”

Helpful Report

Posted 2 years ago

“Excellent customer service great price and delivery service, should have been next day delivery but that's the courier not the battery guys fault. This is the 3rd time in using this company and would highly recommend them”

Helpful Report

Posted 2 years ago

“Delivery prompt. Battery lugs wrong way round. Expected them to be as on car as requested car reg”

Helpful Report

Posted 2 years ago

“Absolutely first class all round service extremely well packed, came very promptly too, and a very good orientation. Thank you once again I will highly recommend to all my car friends in our car club Kind regards Steve”

Helpful Report

Posted 2 years ago

“delivered on time very happy”

Helpful Report

Posted 2 years ago

“many thank all received well,. fast delivery on time...”

Helpful Report

Posted 2 years ago

“Easy purchase and fast delivery. Competitive prices.”

Helpful Report

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

“Quick free delivery, good communications, very well packed and reasonable on price 👍”

Helpful Report

Posted 2 years ago

“I am not sure who to blame, courier or Battery Boys!! I was told by Battery Boys the battery would be delivered ok Monday 17/10/2022 then on the 18/10/2022 received an email from Yodel saying delivery would be the 23/10/2022 nearly a week later!! The annoying part was I had to pay nearly £20 special delivery. Not a great scenario. However, I feel guilty giving only one star Justin case it’s couriers bulls up!!!”

Helpful Report

Posted 2 years ago

Hi Lee, Sorry that you received the battery later than expected/needed. This battery left our premises on Monday 17th and the delay was with Yodel. If possible would you mid changing the 1 star as we did all we could to get the battery to you? Thanks.

Posted 2 years ago

“Excellent service. thank you.”

Helpful Report

Posted 2 years ago

“did not come the next day but still ok.Battery good fit. hope it lasts a bit longer than the one it replaced”

Helpful Report

Posted 2 years ago

“, ordered one day delivery the next day and at a good price, good all round service.”

Helpful Report

Posted 2 years ago

“It say's next day delivery if ordered before 2PM, but wasn't actually delivered until two days after order. As the price was so good it didn't matter to me, but it may others.”

Helpful Report

Posted 2 years ago

“Had exactly what we needed at a great price. Quick delivery and good communication. Recommended.”

Helpful Report

Posted 2 years ago

“Knowledgable, very helpful and quick delivery”

Helpful Report

Posted 2 years ago

“Took ages to arrive, and needed van for work, once it arrived and got it fitted , Battery was flat/ not working! Terrible.”

Helpful Report

Posted 2 years ago

“Parcel wasn't delivered on Saturday as paid extra for. Yodel weren't interested. Emailed yourselves and Yodel with this issue. Waited in all day Saturday, with my family. No attempted delivery and no card. No knock on the door. Received other parcels from other organisations. She redelivery, battery is working as it should.”

Helpful Report

Posted 2 years ago

Hi Joanne, I have investigated this for you and Yodel are saying that there was no one in to recieve the parcel on the Saturday and a card was left. I understand that the review is based on your experience as a whole but "The Battery Guys" done all we could to get the battery there on the Saturday. Would it be possible for you to revise your review? Thanks.

Posted 2 years ago

The Battery Guys is rated 4.5 based on 1,965 reviews