The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,965 Reviews

88 %

of reviewers recommend The Battery Guys

4.5

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Battery Guys:

west star batteries

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

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The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The address for delivery is occupied 24/7. The delivery employee refused to deliver the battery to the address because the address was a first floor flat! Zero out of 10 for effort with delivery. Caused a great deal of unnecessary problems due to a lazy delivery man. Not impressed at all!”

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Posted 7 years ago

“ordering was easy, price was unbeatable, packaging was amazing and rural delivery was rapid. Time will tell the quality of the product.”

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Posted 7 years ago

“bought a battery from these guys and it lasted 4 months. they tried blaming the alternator for damaging the battery, having took the car to two separate garages both garages said the same thing Alternator was fine and battery was defective when sold to me. got no refund from these cowboys, who stuffed me for £85 for a defective battery. best steer clear people!”

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Posted 7 years ago

“Great service... ordered online and delivered the very next day”

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Posted 7 years ago

“We found battery guys online on gumtree. The booking was really quick and easy, as well the service at the same day. We payed a good price for a new battery and are more than happy with the whole service!”

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Posted 7 years ago

“ordered battery online , for Mitsubishi shogun , was great price , 4 year guarantee , ordered 31/5/2017 delivered next day before dinner super people”

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Posted 7 years ago

“I ordered a battery on the Wednesday afternoon and delivery was scheduled for the following day. Through no fault of The Battery Guys, the delivery company chose to ignore the delivery details specified on the parcel and took it away. The lady in customer services at The Battery Guys really went above and beyond for me, and as well as being very pleasant and charasmatic, managed to get the delivery company to go back and leave the battery where I'd asked. Great prices, super fast delivery and excellent customer services. I'd definitely recommend them!”

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Posted 7 years ago

“Great value and arrived the next working day as promised thank you”

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Posted 7 years ago

“Ordered a battery at lunchtime for next working day delivery. 6 days later it still has not arrived. I live 10 mins off the A1 next to a dual carriageway, in Yorkshire, so hardly a remote spot. Nothing from the vendor to report any problems with order, and my payment has left my account.(After 5 days they said they would send me a tracking number but none arrived). Am attempting to get my money back!”

Helpful Report

Posted 8 years ago

“Ordered a battery on Thursday evening, needing it for the weekend and assured by their next-day delivery "promise". Didn't arrive and no response to chasing emails. Turned up on Monday - they say the working week is Monday to Friday.”

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Posted 8 years ago

“DIABOLICAL SERVICE, FIRSTLY I GET A TEXT INFORMING ME OF DELIVERY BETWEEN 22.15 AND 23.15, UNFORTUNATELY I WOULD BE IN BED LONG BEFORE THIS, WHEN THE DELIVERY ARRIVED I SPENT OVER ONE HOUR TAKING MY OLD ONE OUT OF MY CAR ONLY TO FIND THAT THE BATTERY THEY HAD GIVEN ME WAS WAY TOO BIG FOR MY VEHICLE, I WAS THEN PROMISED A CALL BACK BY A TECH GUY AND WHEN THIS DID NOT HAPPEN I CALLED BACK TO BE INFORMED THAT THE CALL IS COMING BUT THE MAN IS AT LONDON HEATHROW AT THE MOMENT, PROBABLY DONE A RUNNER BECAUSE NOBODY HAS CALLED ME AND I AM FUMING, TAKE MY MONEY AND DELIVER THE WRONG ITEM THEN HAVE THE CHEEK TO NOT CALL AS PROMISED, NOW I AM GOING TO CANCEL THIS ORDER AND DEMAND THEY COLLECT THIS BATTERY AND GIVE ME A TOTAL REFUND, I ALSO CHECKED WITH HALFORDS WHO HAVE AFFIRMED I HAVE BEEN GIVEN THE INCORRECT BATTERY THAT WILL NOT FIT INTO MY TRAY IN THE BONNET, KEEP CLEAR, THESE ARE COWBOYS.”

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Posted 8 years ago

“Excellent service, from first enquiry to next day delivery. Highly recommended”

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Posted 8 years ago

“Ordered at 11am on Tuesday for promised next day delivery. I received a call at 3:30 pm to say sorry but 'for some unknown reason' my order would not be delivered as promised. They offered delivery on Thursday instead - thanks that's a lot of use when your car is off the road. I cancelled and ordered from a reliable supplier. My advice is to stay well clear.”

Helpful Report

Posted 9 years ago

“so far extremely poor customer service! bought battery on Monday, next day delivery was supposed to be Tuesday Today is Wed and still no battery! no confirmation txt or email yesterday, rung customer services just to be told they unable to help me to track the package as its with the delivery company! today got txt mgs at 10 am, informing me of delivery slot between 13.24-14.24 hours, its 16.10 now and still no battery ! outrageous ! so far took two days off work , please don't trust this company!”

Helpful Report

Posted 9 years ago

“You may get a cheap battery but that's where it ends. A company is as good as it's guarantee, so you can forget "The Battery Guys" if you need to claim. Buyer beware. There are lots of better companies out there so do yourself a favour.”

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Posted 9 years ago

“4th time I've used them and everytime outstanding service and reliable battery,thanks guys.”

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Posted 10 years ago

“Fast and reliable service. Really impressed.”

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Posted 10 years ago

“Warranty not worth the paper it is written on.battery still under warranty had about a year left. will not hold charge.sent video evidence.showing volt meter.sent emails.gave my phone no. Responded at first then started to ignore emails and did not bother to phone.wanted me to send battery back for them to charge.would have cost me more to send back than what the battery was worth.think twice before you buy from these guys.in the long run would be cheaper to buy locally, as it would of cost about £50 just to send back for them to try to charge it up.”

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Posted 10 years ago

“Good value, prompt service. Would strongly recommend!”

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Posted 10 years ago

“Easy website to find the right replacement battery at a good price.”

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Posted 10 years ago

The Battery Guys is rated 4.5 based on 1,965 reviews