The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,965 Reviews

88 %

of reviewers recommend The Battery Guys

4.5

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Battery Guys:

west star batteries

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

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The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent fast service, price was the most competitive around. The battery was a perfect replacement for my motorhome. I'd certainly use them again”

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Posted 7 months ago

“Brilliant service.. Fast turn around and very prompt delivery”

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Posted 7 months ago

“Batteries seem good. Price good. Delivery speed and tracking information via Yodel Leaves room for improvement.”

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Posted 8 months ago

“Battery was a perfect fit and fully charged. Even came with a packet of spare nuts and bolts for the terminals. Excellent service and good value. Highly recommended.”

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Posted 8 months ago

“Fantastic service and the item was exactly as described and the correct one for my vehicle. Only one negative point and that isn't a reflection on The Battery Guys but the delivery service who failed next day delivery time, The Battery Guys however when I informed them of this issue were gracious enough to refund the special delivery charge. Very happy with their sevice.”

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Posted 8 months ago

“Excellent service thank you very much next day delivery 5 stars.”

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Posted 8 months ago

“Website easy to use… next day delivery.. would recommend”

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Posted 8 months ago

“Good service,prompt delivery.”

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Posted 9 months ago

“Great! Battery was ordered at 14:50 and arrived the next day and the price was 1/3rd that of Halfords for the same battery.”

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Posted 9 months ago

“Payed for next day delivery still haven’t received my battery after 3 days”

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Posted 9 months ago

Good morning Jason, thank you for your review, I have checked on our system for any communication from you to let us know that you have not received your battery but it seems you didn't let us know that your battery had not arrived. I can see this was dispatched for next day delivery, I have checked for you and can see that there has been a delay with the courier. I can also see that the battery is out for delivery today. in this case we are more than happy to refund your delivery charge which I will arrange for you now. I can only apologise on behalf of the courier for not getting the battery to you on time. This is not our expectation from the courier, although delays can sometimes happen which are beyond our/their control.

Posted 9 months ago

“Excellent service, new battery arrived early next day as stated. Defy recommend the Battery Guys”

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Posted 9 months ago

“Online purchase , great value and arrived in two days ....free post ....no fuss . Thumbs up !”

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Posted 9 months ago

“Great vservice - great price !”

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Posted 9 months ago

“Exactly what I wanted at a great price, next day delivery, brilliant company”

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Posted 9 months ago

“Not tried the battery yet but a terrific service”

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Posted 9 months ago

“Excellent service, well packaged, delivered promptly. Highly recommended.”

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Posted 9 months ago

“Ordered a Rombat start stop battery left two messages and a contact form within 1hour when the wrong battery arrived (DYNAMIC C) they sent a cheaper non stop start battery. even paid for Saturday delivery at extra charge. Still waiting for a call to arrange a refund. Not able to leave email on their contacts page just a number Had to go out and purchase one elsewhere to avoid not being able to use our Motorhome”

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Posted 9 months ago

Thank you for taking time to post Barry, Unfortunately we had ran out of stock on the Rombat, however we did upgrade you free of charge from Rombat EFB to Dynamic AGM to ensure you could use your motorhome. (a difference in price of around £50). This decision was taken by our warehouse team as you had ordered near the cut-off for next day delivery, as we take pride in our customer service we did go the extra mile to get you a suitable (even better than ordered) battery for you for next day. Unfortunately you were unable to get a response on the phone on the day of delivery (Saturday) as our phone lines are open Monday to Friday 9am to 5pm

Posted 9 months ago

“Had issues sourcing a battery for a TVR. These guys had it in stock, delivered super quick and pretty much half the price of other suppliers.”

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Posted 9 months ago

“Like it says on the tin...packaging was good and delivery on time.”

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Posted 9 months ago

“A very good website, where I was able to get the correct battery for my bike and a very very fast delivery. Would recommend this company and would use again.”

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Posted 9 months ago

The Battery Guys is rated 4.5 based on 1,965 reviews