The Body Shop Reviews

Name: The Body Shop
Address: 268 Oxford Street,, London
Rating: 3.53

3.5 Rating 204 Reviews

64 %

of reviewers recommend The Body Shop

Company Reviews

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Metrics

3.5

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Location:

268 Oxford Street,
London
W1C 1DS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overpriced rubbish that claims to do Miricles. Get a one does all, cheaper and more economical. Plus pyramid effect sales.”

Helpful Report

Posted 3 years ago

“Very nice friendly team, always very helpful, especially Paulina. Always understand what customers are looking for. It’s been one year, since I started to use The Body Shop range and I’m always 100% satisfied with quality and service.”

Helpful Report

Posted 3 years ago

“I frequently go to the branch in Lot 1 . Tday served by aiton a friendly approachable staff. Patient too when I asked questions. Frankly speaking. I visited many body shop branches. They are always cheerful and helpful. Congratulations! To have passionate staff.”

Helpful Report

Posted 3 years ago

“I m having the most awfully distressful time with their customer service. I have never dealt with such a disrespectful unconsidered and honestly intellectually limited bunch of people . They were supposed to deliver my products via Hermes. Hermes has just marked the transaction as delivered and put a picture of some box in front of some door that is mot mine, not my neighbour’s and not even the same door number on the adjacent streets: I searched! I contacted them with no luck obviously but that’s another story. I contacted The body shop afterwards, as it s not really my problem their currier issues and retarded mailmen: I had already spent a lot of time trying to find my parcel. They said to me on the phone: sure, ok, we ll resend the order with Express mail, it will be with you by Monday. Fair enough or so I thought! 1h later i receive an email saying, we won’t do anything unless you sign a letter where you basically swear on your honor you haven’t received the parcel. I own an ios device and have no printer so i open the word document and use an app to type my name, explain to them i have no printer and send it back. and then they said they can’t open the file so asked me to send an image. so i go take a screen picture and resend it but then no response. I chase twice and the next day i m told i need to sign the document with a pen or they won’t do squad and oh btw they can’t guarantee they can resend anything with other than Hermes (that express mail they told me on the phone was all BS), and of course this is only if I print and sign the bloody paper. I am now supposed to find a printer in lockdown it seems or they will just keep my money and fo nothing, just like that. And to add a bit of zest to the whole screwing up process these people can’t even grasp my name right even though it s all over the whole correspondence! To this day my money is gone, my product i don’t think i will ever receive and my mental health is damaged!”

Helpful Report

Posted 3 years ago

“I have been using Body Shop products for decades. I love their philosophy (cruelty free, all natural). My orders are always accurate, competently shipped, and questions answered by phone or chat friendly and knowledgeable representatives. Prices are good. Sales are great! The Body Butters are deliciously luxurious.”

Helpful Report

Posted 3 years ago

“Ordered an item online which was intended as a Christmas gift, but it never arrived. I emailed the Body Shop's customer service, explaining the situation and received an automated email, promising that I would hear back from them within 72 hours. 1 week later and there was no reply. I messaged them again, same automated response, but no reply still a further 2 weeks on! The live chat on their website is awful too. The staff member was unable to help, despite saying that I should be entitled to the item, they just kept telling me to send an email Terrible customer service.”

Helpful Report

Posted 3 years ago

“Very disappointed Waited a long time for delivery When face creams arrived Moisturizer and night cream Jars were half full Tried phoning and online chat No response Shall not order online again”

Helpful Report

Posted 4 years ago

“Cannot get through on any number or on chat. Placed my order but it would not let me pay. They confirmed my debit card details so I'm worried because I clicked oay 7 times. Can't reorder by phone either because they don't answer.”

Helpful Report

Posted 4 years ago

“Don’t buy online!!! I bought 3 items online on 15th December. They were delivered on 21st December at 22.15. The items are presents for Xmas. I opened box on 23rd December to wrap them only to discover the that only 2 items were delivered. Th main item was not delivered and the paperwork inside the box stated this. Why, why, why did Bodyshop not notify me in advance by email to inform me that one item was not available and not just leave it until I opened the box? Utterly appalling service”

Helpful Report

Posted 4 years ago

“The worst customer and delivery service ever! I ordered something using a code a received on my personal email which claimed I could have a free and fast delivery. Everything was a lie! I had to pay for have a delivery in 3 days which I am still waiting for!! This is ridiculous and inconvenient as i need my Xmas present for tomorrow! The worst service ever! I won’t ever purchase from the body shop anymore. Very unsatisfied!”

Helpful Report

Posted 4 years ago

“ordered something off the site expecting it to arrive within 5 days and its been 3 weeks and still hasn't arrived. tried contacting them but their contact site is down which is strange and emails don't go through to them. Hermes (delivery company they use) is unhelpful too and can't get in touch with them either. Body shop then sent me an email asking for a review so I gave it 1 star and simply said 'never arrived' and that was it but the review was rejected for supposedly not being in line with guidelines. the whole site just seems sketchy. can't contact them, unable publish negative ratings. seems very odd.”

Helpful Report

Posted 4 years ago

“Worst experience with your online website - zero follow-ups and calls forget about return and refunds. they will never get back to you. Never been so frustrated with a company before”

Helpful Report

Posted 4 years ago

“DO NOT ORDER ANYTHING FROM BODY SHOP!!!!. I ordered Nov 23 and have spend a MONTH trying to get my order shipped or at the very least have someone contact me to explain what is happening, all to no avail. Repeated calls, emails, requests for a supervisor to call me back and now they are saying they will refund. Here's the thing, i ordered on black friday to save 30% so even IF i get my $213.50 back i won't be saving 30% if i have to get to a store. Because I will NEVER EVER EVER ORDER FROM THEM ONLINE AGAIN - ABSOLUTE WORST ONLINE ORDER EXPERIENCE EVER - i am SO frustrated with this company i will NEVER RECOMMEND THEM”

Helpful Report

Posted 4 years ago

“Placed an order 2 weeks ago, still hasn’t left the warehouse, won’t be here before Xmas and the person I spoke to said they couldn’t cancel it despite the website saying differently.”

Helpful Report

Posted 4 years ago

“Fue en body shop cosmopol,Coacalco, las chicas que están ahí son para ayudar y darnos opciones y que hagan que nos llevemos lo que pidamos, no quería equivocarme en el producto que uso, se lo pedí a la chica que amablemente me atendió , pero me dio una crema diferente a la que le pedí , me la cubro y tuve que regresar al otro día a cambiarla y obvio invertir en tiempo y dinero al regresar , le comenté a la chica que me atendió al siguiente día que no se valía y que lo comentara con las chicas que nos atienden puesto que confiamos en sus recomendaciones y su atención y se equivocan u en lugar de agradecer la atención , dices , mejor hubiera buscado yo el producto . Mi visita fue el 28nov y lo peor es que no le importo mi sugerencia a la persona que me hizo el cambio , la tienda es buena , los productos son buenísimos pero las personas que trabajan ahí no ayudan mucho !!!”

Helpful Report

Posted 4 years ago

“The Body Shop customer care number //9883213519// The Body Shop customer care number //9883213519//”

Helpful Report

Posted 4 years ago

“Worst experience of Flavoured lip balm of The Body Shop, chapped lips after using the product and lip balm gets dried quickly nothing like mositurizing the lips.”

Helpful Report

Posted 4 years ago

“The body shop in dubai is the worst customer service”

Helpful Report

Posted 4 years ago

“I must say first I have brought loads of stuff of body shop but my latest has been a very big disappointment. I brought the peppermint intensive cooling foot rescue and although it's not bad cream it is in NO way cooling, and that was my whole purpose in buying it ,”

Helpful Report

Posted 4 years ago

“I don’t recommend to buy The Body Shop cosmetics online. I had to return a product since it arrived damaged. I had to wait over 2 months for the refund. I paid $13 for UPS return shipping and The Body Shop didn’t refund it, even though they should since they sent me damaged product. It’s impossible to connect with them over the phone and they don’t respond to e-mails. Very bad experience.”

Helpful Report

Posted 4 years ago

The Body Shop is rated 3.5 based on 204 reviews