The Body Shop Reviews

Name: The Body Shop
Address: 268 Oxford Street,, London
Rating: 3.53

3.5 Rating 204 Reviews

64 %

of reviewers recommend The Body Shop

Company Reviews

Questions

Metrics

3.5

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Location:

268 Oxford Street,
London
W1C 1DS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love their pink grapefruit body butter the smell is delicious and my skin feels softer and pampered especially used in conjunction with dry brushing”

Helpful Report

Posted 6 years ago

“I do find the Body Shop a bit pricey, but their products are natural and fresh so it is worth the money. They always have offers and sales which helps with the prices. The products are always lovely and I enjoy pampering myself with them!”

Helpful Report

Posted 6 years ago

“As a long-time customer, I feel that The Body Shop's products are generally of high quality with wonderful scents and flavours. Speedy delivery for online orders, and no testing on animals! I admire a business that doesn't put a price on basic human morals and ethics.”

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Posted 7 years ago

“The body shop staff let us know all the best deals that were in-store for the day and was friendly and helpful in assisting our gift choices!”

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Posted 7 years ago

“Love how easy it is to find products and especially sale products. Easy to order even from mobile phone.”

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Posted 7 years ago

“staff were really friendly and knowledgable! Will shop there again.”

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Posted 7 years ago

“good cosmetics, nice presents”

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Posted 7 years ago

“the post xmas sale was great, many product on sale better than black friday.”

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Posted 7 years ago

“I got to sample and smell all products before purchase and the lady was very informative on the products in store & how the can be used. They also support cruelty free testing that doesn't harm animals which they had a campaign for in store.”

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Posted 7 years ago

“They took care of me and I had so many questions about certain products as I was buying for my sister. The staff were kind and were extremely informative.”

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Posted 7 years ago

“They were helpful trying to find my parcel”

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Posted 7 years ago

“I store staff personable and helpful regarding products and offers”

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Posted 7 years ago

“I store staff personable and helpful regarding products and offers”

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Posted 7 years ago

“Amazing quality products. Good and easy to use online service.”

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Posted 7 years ago

“The staff were extremely helpful in assisting me with ideas and advice including colours for a gift. They were also attentive with my personal shopping. With one of the staff wearing some of their new products I was able to see clearly how the product would look and tips on its application.”

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Posted 7 years ago

“Very happy with my products from ladies wraps and scarves to black spinel pendant. The presenters alway explain about the items so you can make your mind up as to whether to purchase.”

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Posted 7 years ago

“I placed an order for items online using a 40% off promotion code, after the promotion had ended I then got an email telling me that some of the items I had ordered were actually now our of stock and wouldn't be sent to me. When I contact the body shop on this they weren't very helpful I just told me that their website is not always up-to-date with live stock levels.”

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Posted 7 years ago

“they posted very quick and items were exactly as advertised”

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Posted 7 years ago

“They sorted out an issue with a missing delivery very swiftly. Sent out a new product and served me extremely well! Fantastic service!!!”

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Posted 7 years ago

“Wonderful bargains, really helpful and lovely staff, great fabrics!”

Helpful Report

Posted 7 years ago

The Body Shop is rated 3.5 based on 204 reviews