Name: The Car Mat Company
Address: 6 Round House CourtBuckshaw, Chorley
Rating: 1.28

“Should have gone to local Store! A lot less time waiting & Hassle!”

Posted 6 years ago

“Poor customer service. I was not happy with the car mats and sent them back for a refund over a week ago. I have still not received a refund. And I have not received any response to my emails regarding said missing refund. I will be raising this via PayPal.”

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Posted 6 years ago

“I am still waiting for them so I can’t really give a review”

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Posted 6 years ago

“First of all I ordered 2 different sets of mats, order 10778 for the Seat XL dont fit, order 10779 for a VXR8 never even arrived yet payment taken. Numerous emails sent and all i got back was ‘please tell me the order number so i can investigate’ which i sent twice, yet nothing. Communication terrible and the company are no longer at the address on their website, no refund no nothing, not happy!”

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Posted 6 years ago

“I still have yet to recieve my purchase after 4 days.. I had opted fkr the extra charge for one day delivery. After emailing twice to voice my disapointment and request I get a refund for the one day delivery charge, I don't get a response, yet I do get an email asking me to write a review..”

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Posted 6 years ago

“Mats arrived slightly later than expected and the driver's footwell mat didn't fit. Contacted company by email to complain/discuss. It took 2 weeks for them to get back to me, and only after it took a further email to say I would leave a really bad review. Provided confirmation of car make/model/year for company to check. That was more than 2 weeks ago - still no word. I would never use this company again. They take your money but couldn't care less about customer service.”

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Posted 6 years ago

“The worst company I have ever had to deal with in my life, AVOID!!! They don't even have a contact number just a email address. My mats were stiched poorly and do not fit my car, and I haven't had any reply about a refund. Looks like IL have to take them to a small claims court.”

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Posted 6 years ago

“Can’t give it any stars as I paid and did not receive the item. Couldn’t phone to enquire why I had received part of my order and not this as there isn’t a number on their site to phone only email. One week later and 4 emails sent I’ve had no response from the company. Advice to anyone thinking of buying from them AVOID cos if there’s a problem you probably won’t get a reply.”

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Posted 6 years ago

“I bought these expecting them to fit. They came with some strange clips bearing no resemblance to the existing fitments. I emailed the company to ask how I am supposed to fit them. They ignored me but urge me to email them before I submit a negative review ........... what a strange way to win customers”

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Posted 6 years ago

“Upon receiving my Car Mats I immediately went to place them in my car and found they did not fit. After looking at the attached pictogram that came with the mats it was clear that the mats were not cut to the same spec. I could only get the bottom of the mats onto one post. I immediately emailed Customer Services explaining the issue and sending a photo of the passenger mat and the pictogram to show the difference, I got a response asking for my Car Reg so they could check with the warehouse. On Wednesday 15th August I sent another email asking if they had a response from the warehouse and received no response, I emailed again yesterday 21st August and have still not received a response so I am sending the mats back by courier at my own expense. I am quite frankly a very dissatisfied and would not recommend this company. It is very frustrating not to be able to contact the Customer Services Dept by telephone and having to rely on email.”

Helpful Report

Posted 6 years ago

“Upon receiving my Car Mats I immediately went to place them in my car and found they did not fit. After looking at the attached pictogram that came with the mats it was clear that the mats were not cut to the same spec. I could only get the bottom of the mats onto one post. I immediately emailed Customer Services explaining the issue and sending a photo of the passenger mat and the pictogram to show the difference, I got a response asking for my Car Reg so they could check with the warehouse. On Wednesday 15th August I sent another email asking if they had a response from the warehouse and received no response, I emailed again yesterday 21st August and have still not received a response so I am sending the mats back by courier at my own expense. I am quite frankly a very dissatisfied and would not recommend this company. It is very frustrating not to be able to contact the Customer Services Dept by telephone and having to rely on email. Update 04/09/18 After writing this review I received a communication on 22/08/18 from the Company, requesting my Car Registration again saying they would contact the warehouse. It is now the 4th of September I have received no further communication, it took the courier 4 attempts to deliver the mats back to yourselves as you seemed to be closed. If I could amended my rating to from very poor to abysmal I would.”

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Posted 6 years ago

“Went for their best quality mat. Not impressed with the quality. They feel like cardboard :-(”

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Posted 6 years ago

“I ordered these on 30th July and still not received!”

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Posted 6 years ago

“I ordered these on 30th July and still not received!”

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Posted 6 years ago

“The mats don’t fit!!! The two front mats just aren’t right! I even put my registration number in!! There not custom made for sure.”

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Posted 6 years ago

“The mats don’t fit!!! The two front mats just aren’t right! I even put my registration number in!! There not custom made for sure.”

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Posted 6 years ago

“Not happy at all. The product looks very cheap for a premium version. The distance between the clips is wrong. A better option you can find it at Halfords for the same price.”

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Posted 6 years ago

“The car mats don't fit and appear not to be designed for our vehicle at all (even though the attached label is accurate). Also I don't think much of the quality. I now want to return them and find that I have to pay postage. Should have taken note of the earlier reviews!!”

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Posted 6 years ago

“The mats were not as described not branded and did not fit the car very disappointing”

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Posted 6 years ago

“DO NOT ORDER FROM THE CAR MAT COMPANY! Reported to local Trading Standards due to the breach of contract, non existent customer service (and no phone number to contact), poor quality mats (when eventually arrived 4 wks later) and joke of a returns/refund policy! I wouldn't even give them 1 star but doubt review will show without it!”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

The Car Mat Company Reviews