The Diamond Store Reviews

"Firstly, the ring that was sent was the wrong size to what I ordered which meant it was miles too big. If the original size I ordered was sent it would have probably fit just a bit big but because I had to return the ring I asked for a smaller size.\r\n\r\nSince then I have had no communication regarding the ring and when I should expect it back.\r\n\r\nI understand it is the Christmas period so they will be extremely busy but this is completely unacceptable. I just would like to know when the ring will be sent back as my fianc\u00e9 is currently without a ring and this whole situation is ruining our engagement, we have already had to delay our engagement party due to this."

"AVOID! I had my eternity ring on a few weeks and a stone came out. Company said this was caused by trauma and as a gesture of goodwill we needed to pay \u00a3150 to have fixed. Although I have no recollection of \u201ctrauma\u201d we paid the money reluctantly as I wanted my ring back. 3 weeks after getting the ring back, whilst laying on a sun lounger on holiday I noticed the same stone was missing and another loose! This shambolic company now want \u00a3420 to repair through apparently more \u201ctrauma\u201d to the ring, all whilst laying on a sun lounger by the pool. We are now seeking advice. The upset and anguish this company causes with their poorly made jewellery is horrendous! Please do not fall fail to this company. It has caused us so much anguish. We are over \u00a32000 down with no eternity ring. This was a Christmas present and has not been on my finger for more than 7 weeks in total. Shame on you diamond store."

"AVOID! I had my eternity ring on a few weeks and a stone came out. Company said this was caused by trauma and as a gesture of goodwill we needed to pay \u00a3150 to have fixed. Although I have no recollection of \u201ctrauma\u201d we paid the money reluctantly as I wanted my ring back. 3 weeks after getting the ring back, whilst laying on a sun lounger on holiday I noticed the same stone was missing and another loose! This shambolic company now want \u00a3420 to repair through apparently more \u201ctrauma\u201d to the ring, all whilst laying on a sun lounger by the pool. We are now seeking advice. The upset and anguish this company causes with their poorly made jewellery is horrendous! Please do not fall fail to this company. It has caused us so much anguish. We are over \u00a32000 down with no eternity ring. This was a Christmas present and has not been on my finger for more than 7 weeks in total. Shame on you diamond store."

"Ordered a necklace for a birthday gift. Made the order 24 days before the birthday so it would arrive on time. Order never arrived. For some reason they asked the carrier for it to be shipped back. They never told me the reason. Rude customer service."

"I have also fallen fowl of this company. I have a full diamond eternity ring. Firsty, my ring had to be returned as it was not hallmarked and now a diamond have fallen out, as shown allegedly due to a trauma, so it nicely gets them out of the 5 year guarantee! That's handy for them. I have to pay for a repair. What is the point of owning a ring you won't wear for fear of the diamonds falling out! Big disappointment. I have several inherited rings, very old, where this has never happened. This is not the way to conduct a business."

"Absolutely terrible service and quality! Do not waste your time! Its an absolute farce! My partner had bought an engagement ring from this company, proposed end of Aug 2021, the ring has broken 3 times in the exact same place with the same issue in 5 months. It has been in the repair shop more times than i have worn it. The first time this happened, they replaced the ring as a gesture of goodwill, and told me to insure the ring incase it happens again - the insurers linked to this company! The second time it broke, they wanted \u00a375 to repair, they didnt realise i was insured so it took 6 weeks to get the ring back as it has to go through another process. \r\nSo the last time is broke, I was absolutely devastated as i knew that I am going to be without the ring again. Bear in mind I wear other jewellery and have never experienced anything like this. \r\nI emailed them 28th January to report the issue, no reply after 1 week, I sent a ranting email, then sent the ring off to be reviewed. They have said again its not a manufacturing issue, my options are to get the same ring crafted or to chose another ring. So reluctantly i looked at a similar ring, even though i wasn't happy picking a different one As they were processing my complaint, i received an email stating i can either exchange by paying an extra 120 for the different ring or have a full refund. When i questioned this, they said i am unable to have a full refund. So my options are to get the same ring - and get in repaired every month when it breaks, or get another ring that i dont like or want and pray it doesnt break! I have lost all confidence in this company. It has totally ruined our engagement. I have reported them to Trading Standards so I am waiting on advice on what to do next! Absolute shambles!"

"Absolutely terrible service and quality! Do not waste your time! Its an absolute farce! My partner had bought an engagement ring from this company, proposed end of Aug 2021, the ring has broken 3 times in the exact same place with the same issue in 5 months. It has been in the repair shop more times than i have worn it. The first time this happened, they replaced the ring as a gesture of goodwill, and told me to insure the ring incase it happens again - the insurers linked to this company! The second time it broke, they wanted \u00a375 to repair, they didnt realise i was insured so it took 6 weeks to get the ring back as it has to go through another process. \r\nSo the last time is broke, I was absolutely devastated as i knew that I am going to be without the ring again. Bear in mind I wear other jewellery and have never experienced anything like this. \r\nI emailed them 28th January to report the issue, no reply after 1 week, I sent a ranting email, then sent the ring off to be reviewed. They have said again its not a manufacturing issue, my options are to get the same ring crafted or to chose another ring. So reluctantly i looked at a similar ring, even though i wasn't happy picking a different one As they were processing my complaint, i received an email stating i can either exchange by paying an extra 120 for the different ring or have a full refund. When i questioned this, they said i am unable to have a full refund. So my options are to get the same ring - and get in repaired every month when it breaks, or get another ring that i dont like or want and pray it doesnt break! I have lost all confidence in this company. It has totally ruined our engagement. I have reported them to Trading Standards so I am waiting on advice on what to do next! Absolute shambles!"