The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,273 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite being an online store- I had my first experience with a online store having in-person levels of customer help. Over the phone, the representative answered all my questions and then went above and beyond with helping me understand the product, how it worked, how to find the working level etc. I was very impressed.”

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Posted 3 years ago

“I ordered 2 anti barking collars as a rental. I wasn't aware that these collars are illegal in NSW where I reside. The collars have not been used and I contacted the company as soon as I was made aware of the legislation in NSW. Dogline should have 1) made consumers aware that it is illegal to use in NSW and not process the order in the first place 2) When contacted by myself , I was given the run around with regards to a full refund which I am still waiting on despite the collars being returned still in its original postal packaging. Very unhappy customer. Still no contact from the company. The delivery took in excess of 5 working days despite paying for express post”

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Posted 3 years ago

“We had a problem with our 18 month old Cavoodle (6KG) barking at anyone who walked past the house. We bought the PetSafe Lite Rechargeable Bark Collar for Small Dogs - PBC17- and it has been amazing. Our puppy can stay outside and play all day if he wants to. It pretty much started to work straight away, he is not in any discomfort and we can relax when he is outside playing. The service from The Dog Line was outstanding. Very happy.”

The Dog Line 5 star review on 12th October 2021

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Posted 3 years ago

“Very easy to deal with a quick postage”

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Posted 3 years ago

“Great company. Easy transaction. Prompt delivery.”

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Posted 3 years ago

“Dre Rhook loves his new collar.”

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Posted 3 years ago

this is really awesome video review, Mikayla. We deeply appreciate it!

Posted 2 years ago

“this is a test review only”

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Posted 3 years ago

“We purchased a Dog line system 18 months ago We have a 7 acre property Mid North Coast NSW 3 kelpies and one super busy 100klm/hr road along the North boundary - Dog line has been easy to implement and we know the dogs are safe - without having to be chained up We have just ordered a new collar for our latest puppy addition and the team at Dog line have been extra helpful pulling up our file to work out which collar we needed to get we rely on and trust the Dog line system for our 4 legged friends and highly recommend it to others wanting a secure yard for their dog”

The Dog Line 5 star review on 15th September 2021

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Posted 3 years ago

“We have a rescue Harrier. Notorious for turning 'off' his ears and venturing off our 16 acre property into our neighbor's property and also on to the main road. We spent a lot of money on our fencing to try and keep him within our boundary and nothing worked. After much deliberation and talking with Colin at the Dog Line, we purchased the Dog line and installed as per the instructions and videos provided. Once installed, we followed Colin's training tips. I would say within the first 2 days, our dog quickly learnt where he could venture. The blue flags are a great idea as well. So its been about 1 week and our once lead only Harrier is able to run free on our property. Its wonderful and highly recommend this product. The dog stays about 20 metres from any fence as he sees the flags, he avoids those areas. He checks in with us every 15-30 mins whilst he does zoomies around the property. Would highly recommend the product for anyone that has a problem dog, as it is working a treat with us. Very happy customer right here! :)”

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Posted 3 years ago

“Thank you to the team at dog line. I am so happy I purchased your product my dog is safe now thanks to you. And the helpline was excellent. Thanks again Julie B.”

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Posted 3 years ago

“Helpful customer service and a faultless product! When we addeda second dog to our rural home, both dogs began wandering. I researched many containment units and this was the best by far. It started with a beep and no sting for training a pup. My husband tells others that this was the best money ever spent. Years later we only put the collar on randomly throughout the year.”

The Dog Line 5 star review on 22nd July 2021

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Posted 3 years ago

“I have 2 German Shepherds that liked to go on adventures when we were out. We got them electric collars and they have stayed home ever since. Price was reasonable and the service was excellent.”

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Posted 3 years ago

“Dropped in today to get my Barking Collar fixed. Good service and always happy to assist”

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Posted 3 years ago

“Great service and easy to deal with. Products worked well. Highly recommend”

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Posted 3 years ago

“I tried the eBay $60 electric fence and collar. It lasted 3 weeks and was broken/burnt out. The dog line collars we bought are so robust, made in the USA. Seemed expensive but our (very large, strong) retriever is no longer playing at the neighbour's gate at 5am, chasing their dogs up and down the fence. We've bought a second collar for the kids' visiting dogs, plus a remote trainer. The stress relief is huge to know we can train our dogs better on walks, and otherwise keep them within the property. No more jumping up into the dog bowl either.”

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Posted 3 years ago

“Not only has The Dog line been ever so helpful, kind and always there to give me advice with my many dogs I’ve had and fostered over the years, but this collar has saved 3 of my dogs lives. One had no recall whatsoever, one was a chronic kangaroo chaser and one was aggressive. Whilst using this collar for only one week on all dogs, I’m happy to say they all did a 💯% turn around! I can honestly say that this collar saved the 3 of them and also me from SO much stress! Anyone that says it’s cruel is totally mistaken, as I tested this collar on myself before my dogs. I would much prefer to use one of these for awhile than ending up with a dead dog. Used the right way with right timing, I can totally recommend it. Thank you ever so much The dog Line and Colin.”

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Posted 3 years ago

“The collar working really well, now I can leave him outside when I go to work:), I’m soo happy with that. He is not barking at all.”

The Dog Line 5 star review on 25th April 2021

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Posted 3 years ago

“Was moving into a 3200 sq/m block with farm /rural fencing, from a 500 sq/m block limestone wall prison. So was a little concerned about my dog now being able to escape. The fences at the bigger block are very average, so I opted for the easier and cheaper option of installing the dog line. After 3 days of training my 20 month old blue heeler, she had worked out where she can and can't go. Been in a few weeks now and she is running around 90% of the yard happily within her areas and I can go to work knowing she won't be trying to escape. HAPPY DAYZ.”

The Dog Line 5 star review on 23rd April 2021

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Posted 3 years ago

“Really fast shipping and the website is easy to navigate. I also love that with purchase of my e-collar, they included informational pamphlets on how to use the tool, to ensure the person using it is educated.”

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Posted 3 years ago

“We spent thousands on fencing only to have our cattle dog jump it in less than a week. A friend suggested The Dog Line and I was worried at first because I didn’t want to hurt her but we decided that getting kicked by the horse could cause a lot more injury. Colin took the time to video call me with my property on google maps to show me exactly where and how to set up the dog line. When I called again, as my dog was reluctant to go outside, Carmen was so patient and talked me through the training process. In less than a week, Darcey was aware of her boundaries and was safe and free to run around. The bonus for me was taking the flags to my sisters place (without any connections) and placing them around the yard to stop her from trying to jump the fences. It’s been a year now and I’m extremely grateful for all your support throughout the whole process. Thank you x”

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Posted 3 years ago

The Dog Line is rated 4.9 based on 1,273 reviews