The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,281 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

The Dog Line 5 star review on 20th February 2025

228

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was excellent straight from the get go. Order was packaged up and sent lightning fast and delivered earlier than I expected!”

The Dog Line 5 star review on 13th October 2021

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Posted 3 years ago

“I was lucky enough to have an extremely personalised customer service experience and had my issue resolved. Postage took longer than expected but that’s understandable considering covid.”

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Posted 3 years ago

“We ordered the Dog Line for our property to stop Axel jumping over fences to play in creek or with cars on road. We easily installed around upper boundary and along front gate. With consistent training, we can now easily open front gate without him rushing us, and knows the ‘careful’ and ‘safe’ commands well. Our other pup also learned at same time. They still love playing in the safe zones, and are far more relaxed. Everyone can safely relax knowing they’re not getting out.”

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Posted 3 years ago

“So efficient with speedy delivery of replacement battery. The first one lasted for over 2 years. We haven't had to chain our dog once since putting down the Dog Line. So great.”

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Posted 3 years ago

“Very quick and accurate service Needed a collar fast as our last one Wore out and it came on time”

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Posted 3 years ago

“I just love is barking collar and she walks around growls I haven’t her to go into a big bark because it bites her just love it thank you”

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Posted 3 years ago

“We have installed the dog line and it has been very good as our little boy is learning his boundaries. The line was easy to install and would recommend it to anyone who wants to buy one to help a wondering dog.”

The Dog Line 5 star review on 12th October 2021

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Posted 3 years ago

“Good range of products. Very quick service, even when normal postage times are erratic. Thanks”

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Posted 3 years ago

“Despite being an online store- I had my first experience with a online store having in-person levels of customer help. Over the phone, the representative answered all my questions and then went above and beyond with helping me understand the product, how it worked, how to find the working level etc. I was very impressed.”

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Posted 3 years ago

“I ordered 2 anti barking collars as a rental. I wasn't aware that these collars are illegal in NSW where I reside. The collars have not been used and I contacted the company as soon as I was made aware of the legislation in NSW. Dogline should have 1) made consumers aware that it is illegal to use in NSW and not process the order in the first place 2) When contacted by myself , I was given the run around with regards to a full refund which I am still waiting on despite the collars being returned still in its original postal packaging. Very unhappy customer. Still no contact from the company. The delivery took in excess of 5 working days despite paying for express post”

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Posted 3 years ago

“We had a problem with our 18 month old Cavoodle (6KG) barking at anyone who walked past the house. We bought the PetSafe Lite Rechargeable Bark Collar for Small Dogs - PBC17- and it has been amazing. Our puppy can stay outside and play all day if he wants to. It pretty much started to work straight away, he is not in any discomfort and we can relax when he is outside playing. The service from The Dog Line was outstanding. Very happy.”

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Posted 3 years ago

“Very easy to deal with a quick postage”

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Posted 3 years ago

“Great company. Easy transaction. Prompt delivery.”

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Posted 3 years ago

“Dre Rhook loves his new collar.”

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Posted 3 years ago

this is really awesome video review, Mikayla. We deeply appreciate it!

Posted 3 years ago

“this is a test review only”

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Posted 3 years ago

“We purchased a Dog line system 18 months ago We have a 7 acre property Mid North Coast NSW 3 kelpies and one super busy 100klm/hr road along the North boundary - Dog line has been easy to implement and we know the dogs are safe - without having to be chained up We have just ordered a new collar for our latest puppy addition and the team at Dog line have been extra helpful pulling up our file to work out which collar we needed to get we rely on and trust the Dog line system for our 4 legged friends and highly recommend it to others wanting a secure yard for their dog”

The Dog Line 5 star review on 15th September 2021

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Posted 3 years ago

“We have a rescue Harrier. Notorious for turning 'off' his ears and venturing off our 16 acre property into our neighbor's property and also on to the main road. We spent a lot of money on our fencing to try and keep him within our boundary and nothing worked. After much deliberation and talking with Colin at the Dog Line, we purchased the Dog line and installed as per the instructions and videos provided. Once installed, we followed Colin's training tips. I would say within the first 2 days, our dog quickly learnt where he could venture. The blue flags are a great idea as well. So its been about 1 week and our once lead only Harrier is able to run free on our property. Its wonderful and highly recommend this product. The dog stays about 20 metres from any fence as he sees the flags, he avoids those areas. He checks in with us every 15-30 mins whilst he does zoomies around the property. Would highly recommend the product for anyone that has a problem dog, as it is working a treat with us. Very happy customer right here! :)”

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Posted 3 years ago

“Thank you to the team at dog line. I am so happy I purchased your product my dog is safe now thanks to you. And the helpline was excellent. Thanks again Julie B.”

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Posted 3 years ago

“Helpful customer service and a faultless product! When we addeda second dog to our rural home, both dogs began wandering. I researched many containment units and this was the best by far. It started with a beep and no sting for training a pup. My husband tells others that this was the best money ever spent. Years later we only put the collar on randomly throughout the year.”

The Dog Line 5 star review on 22nd July 2021

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Posted 3 years ago

“I have 2 German Shepherds that liked to go on adventures when we were out. We got them electric collars and they have stayed home ever since. Price was reasonable and the service was excellent.”

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Posted 3 years ago

The Dog Line is rated 4.9 based on 1,281 reviews