The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,281 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

The Dog Line 5 star review on 20th February 2025

228

Anonymous

Anonymous // 01/01/2019

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“Dropped in today to get my Barking Collar fixed. Good service and always happy to assist”

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Posted 3 years ago

“Great service and easy to deal with. Products worked well. Highly recommend”

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Posted 3 years ago

“I tried the eBay $60 electric fence and collar. It lasted 3 weeks and was broken/burnt out. The dog line collars we bought are so robust, made in the USA. Seemed expensive but our (very large, strong) retriever is no longer playing at the neighbour's gate at 5am, chasing their dogs up and down the fence. We've bought a second collar for the kids' visiting dogs, plus a remote trainer. The stress relief is huge to know we can train our dogs better on walks, and otherwise keep them within the property. No more jumping up into the dog bowl either.”

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Posted 3 years ago

“Not only has The Dog line been ever so helpful, kind and always there to give me advice with my many dogs I’ve had and fostered over the years, but this collar has saved 3 of my dogs lives. One had no recall whatsoever, one was a chronic kangaroo chaser and one was aggressive. Whilst using this collar for only one week on all dogs, I’m happy to say they all did a 💯% turn around! I can honestly say that this collar saved the 3 of them and also me from SO much stress! Anyone that says it’s cruel is totally mistaken, as I tested this collar on myself before my dogs. I would much prefer to use one of these for awhile than ending up with a dead dog. Used the right way with right timing, I can totally recommend it. Thank you ever so much The dog Line and Colin.”

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Posted 3 years ago

“The collar working really well, now I can leave him outside when I go to work:), I’m soo happy with that. He is not barking at all.”

The Dog Line 5 star review on 25th April 2021

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Posted 3 years ago

“Was moving into a 3200 sq/m block with farm /rural fencing, from a 500 sq/m block limestone wall prison. So was a little concerned about my dog now being able to escape. The fences at the bigger block are very average, so I opted for the easier and cheaper option of installing the dog line. After 3 days of training my 20 month old blue heeler, she had worked out where she can and can't go. Been in a few weeks now and she is running around 90% of the yard happily within her areas and I can go to work knowing she won't be trying to escape. HAPPY DAYZ.”

The Dog Line 5 star review on 23rd April 2021

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Posted 3 years ago

“Really fast shipping and the website is easy to navigate. I also love that with purchase of my e-collar, they included informational pamphlets on how to use the tool, to ensure the person using it is educated.”

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Posted 4 years ago

“We spent thousands on fencing only to have our cattle dog jump it in less than a week. A friend suggested The Dog Line and I was worried at first because I didn’t want to hurt her but we decided that getting kicked by the horse could cause a lot more injury. Colin took the time to video call me with my property on google maps to show me exactly where and how to set up the dog line. When I called again, as my dog was reluctant to go outside, Carmen was so patient and talked me through the training process. In less than a week, Darcey was aware of her boundaries and was safe and free to run around. The bonus for me was taking the flags to my sisters place (without any connections) and placing them around the yard to stop her from trying to jump the fences. It’s been a year now and I’m extremely grateful for all your support throughout the whole process. Thank you x”

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Posted 4 years ago

“Our rescue dog Duke kept jumping 6 foot fence. We looked at different options. Found Dog Line and they were so helpful explaining how it all worked. It was delivered the day after order. Since putting up wire, Duke has not escaped from property. Highly recommend this product As a cost effective barrier to keep dogs in yard who are socialites and want to meet everyone.”

The Dog Line 5 star review on 16th April 2021

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Posted 4 years ago

“Love this product! We have a very strong doberman puppy and have tried a dog trainer, louka lead and choker collar and this shock collar has been the best thing for lead walking, off lead walking and not barking on the Ute.”

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Posted 4 years ago

“Bought a bark collar for my dog for occasional use. Works perfectly and easy, fast transaction with The Dog Line!”

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Posted 4 years ago

“**revised** these guys were very prompt to call me and discuss at length about what I thought was an issue. V happy with the service so far. Yet to try the amended collar but expecting it to A-Ok! Thanks team. The collar is so sensitive I haven’t been able to use it on our dog. Tried to send email but it got returned. Not the best start but would appreciate speaking with a sales person that knows the product and can let me know how to adjust /work it so we can use it. Thx”

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Posted 4 years ago

“Always great to deal with. Nothing is ever a problem, well done guys.”

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Posted 4 years ago

“My 6yo Kelpie x Labrador named Renly sometimes likes to bark at leaves moving in the wind throughout the day, which when working from home is not ideal! We have used the Petsafe Citronella collar with great success - until we moved house, and lost the charging cable for it. We struggled to find an Australian retailer for a replacement cable, until we came across The Dog Line. While I would've appreciated a bit more communication and speedier processing around sending the order, it did arrive within 3 weeks and has functioned perfectly, as expected. See attached picture of Renly, who knows now that when his collar is on, it's time to relax all day instead of worrying about those pesky leaves.”

The Dog Line 4 star review on 31st March 2021

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Posted 4 years ago

Hi Whitney. Thanks for your review and feedback. Sorry that we did not keep in touch better - we actually have to get those brought in as a special order or remove one from a kit. Which may be a reason for the delay. As you found... many businesses sometimes would not bother with a fidley orders.

Posted 4 years ago

“The dog line brand has made a massive change in recall and teaching our boy what not to do, we have been recommending this brand to alot of people who have had the same issues as we did. Only took a week to see massive changes in our boy Turbo so glad we decided on this brand. You get your bang for ya buck for sure!”

The Dog Line 5 star review on 28th March 2021

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Posted 4 years ago

“OMG this product worked from day 1. We have had 3 months of barking at night resulting in us having little sleep. The first time we put it on he barked twice and then silence. It has given our family back it’s sleep and a positive relationship with our dog. Amazing product Thank you so much”

The Dog Line 5 star review on 25th March 2021

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Posted 4 years ago

“Excellent communication with an out if stock product. Kept me updated and once in stock received the product the next day. Thank you Penny for our lovely on the phone chats. Would certainly use this company again 😊”

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Posted 4 years ago

“Absolutely love The Dog Line! I had bought a few dangerous dog supply’s and they were so helpful and delivery was very quick. Love the products, top quality.”

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Posted 4 years ago

“We had a situation where a neighbour let our puppy out of our yard due to his barking. We were lucky my camera alerted me to this behavior and I called a neighbour to collect him before he made it to an extremely busy road nearby. Obviously we were concerned that this neighbour would do this again (or worse), so we bought a PetSafe Rechargeable Bark Collar. It worked instantly and his barking is no longer an issue. RSPCA is investigating the neighbour and are pursuing charges. I cannot recommend this product more highly.”

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Posted 4 years ago

“Website was easy to use. The postage was super fast. I received so much additional information with my delivery and additional training around the product I purchased. Fantastic business”

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Posted 4 years ago

The Dog Line is rated 4.9 based on 1,281 reviews