The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,273 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our rescue dog Duke kept jumping 6 foot fence. We looked at different options. Found Dog Line and they were so helpful explaining how it all worked. It was delivered the day after order. Since putting up wire, Duke has not escaped from property. Highly recommend this product As a cost effective barrier to keep dogs in yard who are socialites and want to meet everyone.”

The Dog Line 5 star review on 16th April 2021

Helpful Report

Posted 3 years ago

“Love this product! We have a very strong doberman puppy and have tried a dog trainer, louka lead and choker collar and this shock collar has been the best thing for lead walking, off lead walking and not barking on the Ute.”

Helpful Report

Posted 3 years ago

“Bought a bark collar for my dog for occasional use. Works perfectly and easy, fast transaction with The Dog Line!”

Helpful Report

Posted 3 years ago

“**revised** these guys were very prompt to call me and discuss at length about what I thought was an issue. V happy with the service so far. Yet to try the amended collar but expecting it to A-Ok! Thanks team. The collar is so sensitive I haven’t been able to use it on our dog. Tried to send email but it got returned. Not the best start but would appreciate speaking with a sales person that knows the product and can let me know how to adjust /work it so we can use it. Thx”

Helpful Report

Posted 3 years ago

“Always great to deal with. Nothing is ever a problem, well done guys.”

Helpful Report

Posted 3 years ago

“My 6yo Kelpie x Labrador named Renly sometimes likes to bark at leaves moving in the wind throughout the day, which when working from home is not ideal! We have used the Petsafe Citronella collar with great success - until we moved house, and lost the charging cable for it. We struggled to find an Australian retailer for a replacement cable, until we came across The Dog Line. While I would've appreciated a bit more communication and speedier processing around sending the order, it did arrive within 3 weeks and has functioned perfectly, as expected. See attached picture of Renly, who knows now that when his collar is on, it's time to relax all day instead of worrying about those pesky leaves.”

The Dog Line 4 star review on 31st March 2021

Helpful Report

Posted 3 years ago

Hi Whitney. Thanks for your review and feedback. Sorry that we did not keep in touch better - we actually have to get those brought in as a special order or remove one from a kit. Which may be a reason for the delay. As you found... many businesses sometimes would not bother with a fidley orders.

Posted 3 years ago

“The dog line brand has made a massive change in recall and teaching our boy what not to do, we have been recommending this brand to alot of people who have had the same issues as we did. Only took a week to see massive changes in our boy Turbo so glad we decided on this brand. You get your bang for ya buck for sure!”

The Dog Line 5 star review on 28th March 2021

Helpful Report

Posted 3 years ago

“OMG this product worked from day 1. We have had 3 months of barking at night resulting in us having little sleep. The first time we put it on he barked twice and then silence. It has given our family back it’s sleep and a positive relationship with our dog. Amazing product Thank you so much”

The Dog Line 5 star review on 25th March 2021

Helpful Report

Posted 3 years ago

“Excellent communication with an out if stock product. Kept me updated and once in stock received the product the next day. Thank you Penny for our lovely on the phone chats. Would certainly use this company again 😊”

Helpful Report

Posted 3 years ago

“Absolutely love The Dog Line! I had bought a few dangerous dog supply’s and they were so helpful and delivery was very quick. Love the products, top quality.”

Helpful Report

Posted 3 years ago

“We had a situation where a neighbour let our puppy out of our yard due to his barking. We were lucky my camera alerted me to this behavior and I called a neighbour to collect him before he made it to an extremely busy road nearby. Obviously we were concerned that this neighbour would do this again (or worse), so we bought a PetSafe Rechargeable Bark Collar. It worked instantly and his barking is no longer an issue. RSPCA is investigating the neighbour and are pursuing charges. I cannot recommend this product more highly.”

Helpful Report

Posted 3 years ago

“Website was easy to use. The postage was super fast. I received so much additional information with my delivery and additional training around the product I purchased. Fantastic business”

Helpful Report

Posted 3 years ago

“Good quality, quick and efficient postage 10/10. We needed it on short notice because of our “dangerous” pup and all the signs and everything else we needed was online was good for a one shop stop!!”

The Dog Line 5 star review on 4th March 2021

Helpful Report

Posted 3 years ago

“I called to query the short supply of an item in my e-collar order. In fact the small side probes on the extra e-collar are not a standard inclusion by the manufacturer however I was sent the extra probes at no cost and received them very promptly. Very happy with the service and support. Scott”

Helpful Report

Posted 3 years ago

“I am extremely happy with the electric dog fence that I had installed in January. My dog is absolutely thrilled to have the freedom to explore half of my property. I don't have to worry about her getting out onto the road anymore, or into the neighbours' properties. I heeded Deklan's advice to take the training very slowly. It just took two weeks of multiple daily training sessions for my puppy to get to learn her boundaries. The training is absolutely essential. If that's not done properly, then I believe it would be cruel for the dog. There is plenty of great help via the telephone or the website.”

Helpful Report

Posted 3 years ago

“I revived our dog line after not using it for approx 6 years. We ran some new wire as the original was lost with refencing etc. A new battery in the receiver, a quick test of the system, and now we have our newest Staffie safe as houses in our yard, fully trained to the Dogline in a matter of days. I couldn’t recommend The DogLine enough.”

The Dog Line 5 star review on 20th February 2021

Helpful Report

Posted 3 years ago

“Hi very happy with the electric dog collors my dogs stay in the backyard all the time very happy with this product highly recommend if you can’t keep your dog in your yard .”

Helpful Report

Posted 3 years ago

“Just thankful to The Dog Line for selling safe and effective bark collar for my dog. Keep it up!”

Helpful Report

Posted 3 years ago

“Thanks to The Dog Line Team for selling a very safe Smart Citronella Bark collar!”

Helpful Report

Posted 3 years ago

“My Bull Arab x Great Dane is now safe and stays inside our property. I know longer fear for my dog's safety. Thank you The Dog Line for this awesome product!”

Helpful Report

Posted 3 years ago

The Dog Line is rated 4.9 based on 1,273 reviews