The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,273 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my product in good time and the service was good. The second collar came without the longer prongs and they shipped out a set in quick time highly appreciated that they went above and beyond to help me out with that situation. The wall charger gave out after only one use which shouldn't happen from a new product, now using my iPhone wall charger with the supplied charging cables from e-collar. I think the manufacturer should address this issue for Australian customers.”

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Posted 1 year ago

“I haven't had much contact with dog line but the product came fast and with great information inside to understand how to use the bark collar”

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Posted 1 year ago

“We have had the dog line for a few years now and live the safety it provides our pups. Last week the collars didn’t seem to be working. Quick call to the team at Dog line and we had it back up and running in no time (wire fault) - amazing service and an excellent product!”

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Posted 1 year ago

“I purchased the PetSafe Lite Rechargeable Bark Collar for Small Dogs - PBC17-16447 firstly in 2020 which worked well. However, it stopped working within one year, so I purchased it a second time and this one has also stopped working. I will complain directly to PetSafe, however very disappointing to spend $300 on a product (for both) that ultimately doesn't last.”

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Posted 1 year ago

“True to their word, this collar stopped my mischievous pooch with her night time woofing in 10 minutes. I only put it on her at night but because the collar has taught her that woofing is undesirable, she has even stopped her nuisance barking during the day! I bought a cheaper collar and never put it on my pooch because it just didn’t seem safe or controlled at all. I have seen this collar in action though and it is extremely gentle and only increases if she doesn’t stop barking. This is undoubtedly the only collar I would trust. I have also used one in previous years and found it to be equally as safe and effective. I was concerned that collars were too harsh but because this is super gentle and only increases if necessary, I feel totally comfortable with it and so does my pupper.”

The Dog Line 5 star review on 7th December 2022

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Posted 2 years ago

“This product worked better than expected. Within 30 minutes of putting the collar on the barking reduced. We have been using it for a couple of weeks now and it is like we have a different dog. You can see her controlling herself when she would normally have wanted to bark and now will only make a low growl instead. Thank you!”

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Posted 2 years ago

“Works great on our moodle, after 1 week she has got the message. Happy neighbours.”

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Posted 2 years ago

“Hi there i was having issues with my rescued white shepherd CODY who has had trauma (hit with a broom) to the head FROM bad people who were trying to train him by doing this action ...during his rehabilation he becomes anxious if i am not there and barks..Our nieghbour is not so understanding. The DOGLINE WAS AWESOME...our first collar i chose and Cody bear learnt how to control it so he could do a half hearted bark...i found a small issue battery i think and rang the team sent collar back and was advised for this type of dog issue to go to the bark pro. ....the team have been helpful and neighbour saving ...thankyou from Codybear and Carolyn”

The Dog Line 5 star review on 28th November 2022

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Posted 2 years ago

“We bought the electric collar fence collar and wire. Best thing since sliced bread. Fabulous way to keep the dogs in the yard. Highly recommend it to anyone who has problematic dogs who jump fences.”

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Posted 2 years ago

“The product delivered what it said it would.”

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Posted 2 years ago

“This collar works! The continuous barking has cut down massively, but hasn't completely removed her ability to vocalise which is needed where we live. The boundary collar is also working and we haven't had her leave the property (yes, two collars on the one dog, if you'd met her you'd understand) so no more complaints from the neighbors. Our dog is still happy, energetic and playful, her disposition hasn't changed, she is just safer now which is what we wanted!! Thank you!!”

The Dog Line 5 star review on 9th November 2022

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Posted 2 years ago

We are so glad to hear that, Verity! And she looks adorable and very happy indeed! Thank you for the positive feedback.

Posted 2 years ago

“The Dog wire is awesome, I highly recommend it , it’s worth every cent , without it our dogs constantly wander onto our neighbours property’s It keeps our dogs safe and in our property, we have just bought extra strong wire so there will be no need to bury it , which will be more time efficient putting it around our fences . It’s a great product as well as the postage was extremely quick. Very happy 😊”

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Posted 2 years ago

“The products are great and work very well with the dogs we have.”

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Posted 2 years ago

“Thank you for your amazing products and service!”

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Posted 2 years ago

“I have bought two of these collars. First one last well but rusted and became smelly. Second one was good, only issue is that there is no ring to attach lead to so very disappointed.”

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Posted 2 years ago

“I need to be in touch as this collar does not work. The lights indicate it is working, but my dog is not responding in any way at all. How do I organise support please Thanks Liz Key”

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Posted 2 years ago

“My pups were running the show, constantly getting out n chewing everything and anything, the guys at the dog line were super Friendly, helpful and informative, the system works great and I can now relax knowing the pups are secure and safe. Fully recommend to anyone.”

The Dog Line 5 star review on 10th October 2022

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Posted 2 years ago

“Great product great company unfortunately delivery time was 2 weeks in todays online shopping speed it everything Understand I didn’t use express but still I find we order bases on delivery speed and we are a busy family Cheers”

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Posted 2 years ago

Hi Josh. Unfortunately, the post is taking longer than usual these days. There is no pattern to it - it seems some packages get delayed and take a while. Glad you like the product. Express may be a good option.

Posted 2 years ago

“I have purchased of the dog line a few times now and everytime has been trouble free and always fast delivery! My last purchase was a pet safe training collar, I had a call from the dog line to say it was out of stock and offered free express postage when it came in! It turned up the following week and I was stoked with that”

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Posted 2 years ago

“Fantastic product. Still working well with no issues over 4 years after purchase and installation. Great customer service.”

The Dog Line 5 star review on 27th September 2022

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Posted 2 years ago

The Dog Line is rated 4.9 based on 1,273 reviews