The ECU Pro Reviews

Name: The ECU Pro
Address: 181 Hills Creek Road, Wellsboro, Pennsylvania
Rating: 4.87

4.9 Rating 2,571 Reviews

97 %

of reviewers recommend The ECU Pro

4.9

Based on 2,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

The ECU Pro 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“Thanks ECU PRO... These guys were awesome help and responded quick to my specific order number and had my parts back to me in within a week.. Highly recommend to any of my friends... Thanks again guys...”

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Posted 1 year ago

“They are fast”

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Posted 1 year ago

“Excellent transaction. Super fast fix and return delivery. A+++++++ service. Returned in 2 days.”

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Posted 1 year ago

“Very fast turnaround time, nice people easy to deal with, excellent repair highly recommend”

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Posted 1 year ago

“This place is awesome, fast service, great customer service and support! If your car has some computer problems these guys will get it done!”

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Posted 1 year ago

“Everything is working great. Would recommend it to anyone with FRM issues. Also great service and answered all my questions.”

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Posted 1 year ago

“Excellent communication problem explained and fast turn around”

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Posted 1 year ago

“Not my first time dealing with them! Top notch company with fast service. Highly recommend. If you own a BMW write their info down!!!!!!”

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Posted 1 year ago

“My footwell module was recalled from mini so it’s sat for months waiting for the fix. Got tired of waiting and found this company. I called and had all my questions answered. Mailed out Friday morning and had item fixed and I’m my hand Wednesday. Fast service and kept me up to date with the process. Recommend them to anyone. It’s great to be able to roll my window a down again.”

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Posted 1 year ago

“ECU Pro was super helpful answering my questions confirming my repairs needed. They gave clear instructions throughout the whole process of removal of CAS module and results after receiving my parts. Affordable, fast repair, and great communication!! Highly recommend!!”

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Posted 1 year ago

“I WAS HAVING ALL KINDS OF PROBLEMS WITH THE VEHICLE AND SENT THE FOOTWELL MONITOR TO ECU PRO FOR REPAIRS. IT WAS QUICKLY SENT BACK TO ME. SEEMS LIKE EVERYTHING IS FIXED THAT WASN'T WORKING. THE BATTERY WAS DEAD THIS MORNING BUT I COULD HAVE LEFT SOMETHING ON. WILL CHECK IT AGAIN TOMORROW. THANKS”

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Posted 1 year ago

“Great and fast service! Response time and communications were excellent.”

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Posted 1 year ago

“Very professional and easy to do. Sent out my computer for a crank but no start issue. Had it fixed and back to me in less then a week. Awesome service!”

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Posted 1 year ago

“Very good service and awsome responses to emails I will be doing business with them again and also prompt shipping thumbs-up for The Ecu Pro.”

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Posted 1 year ago

“Over the years it has been a very disappointing process to send out modules or ECU's for repair. The ECU pros nailed it! Fast return! Repaired correctly! Great communication! Saved a ton from the dealer! If I could give you a 10-star review I would.”

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Posted 1 year ago

“Great turnaround time. Sent a CAS module to be inspected and their repair solved the starting issues with my customer's vehicle.”

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Posted 1 year ago

“Quick service”

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Posted 1 year ago

“Order No. 7001 On 08/09/23 I reached out to The ECU Pro team to clone my DME (ME9.2). Speaking with the representative we discussed the issue/s I was having with the car. After revealing the issues with the car the representative recommended their cloning service. We also discussed the procedure & method of payment which was “Pay In Full” in the amount of $399 via PayPal which included the return of the unit/parts using the 2-3 day Fed-Ex Express shipping. After the phone call, I received the payment request from The ECU Pro via PayPal in the amount discussed for the service($399). After making the payment the representative sent a repair order form that had to be completed by me stating the type of repair as well as the diagnostic code/s from the DME. The representative requested that I add “cloning” to the repair order. He also stated that if I wanted my old unit(DME) returned, I had up to 15 days to request the return. Therefore, I taped a note to my original unit requesting that it be returned with my parts after the procedure was completed. I also wrote the car’s serial no. on the unit and the note to assist with recognizing my unit. Continuing with the representative’s instructions, the CAS unit along with the key had to be included with the DME to perform the service. I included the CAS unit with the key attached in the box. After they received my devices, I received a notification via email. The next day I received an email stating that they were testing/repairing my unit instead of performing the task I requested/paid for. The technician claimed that he had to re-align the key with the CAS which I did not have any code/s from the CAS nor did I have any issues with the key. The CAS always recognized the key. He also sent a picture of corrosion on some of the terminals on one of the DME ports, which was why the cloning procedure was recommended. The technician advised that his test car was ran with my DME without any issues. The email asked how would I like to proceed & recommended replacing the unit(DME) due to the corrosion. After reading the email I called customer service & asked why were they not cloning my unit(DME) as requested. Jessica stated that the repair order did not request cloning & the price I paid was not for cloning. She insisted that the price I paid initially was for repair only & it would be an additional $400 for the cloning service. After a lengthy discussion of disagreeing I asked her to re-send my repair order bc I could not see the details from where I placed the order. She sent a picture of a split screen with my name & information but nothing that indicated/included the details or the procedure that was requested. I called back to inform her that I could not read what she had sent and requested to speak with the person who took my order. She then stated that she was the only person there & the only thing she could do was give me a credit for $240 and ship my parts the following day. I am not convinced that any repairs were done to my parts except for damaging the cover on my DME and exchanging my CAS unit with one from your stock which explains the key alignment. My CAS unit did not contain dust or contaminants on the outer surface. I have not had any communication with the representative that took my order nor have I received a legible copy of my work order indicating the service requested. I have received my parts back damaged(DME) with a different CAS opposite of what I sent with my DME. The delivery service left the box at the door in the rain. My vehicle still has the same issues. I am attaching photos to validate my claim.”

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Posted 1 year ago

“Shipped my FRM out on Monday and got it back Friday. Didn't work when I shipped it, did when I got it back. Not much else to say but I'm happy with the result.”

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Posted 1 year ago

“Very fast repair service.”

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Posted 1 year ago

The ECU Pro is rated 4.9 based on 2,571 reviews