The ECU Pro Reviews

Name: The ECU Pro
Address: 181 Hills Creek Road, Wellsboro, Pennsylvania
Rating: 4.86

4.9 Rating 2,873 Reviews

97 %

of reviewers recommend The ECU Pro

4.9

Based on 2,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally not very good for business doesn't stand behind their work.”

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Posted 1 year ago

“I do not like there service,they tell u one thing and then try to over charge u.”

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Posted 1 year ago

“The car is tell me tye cas is bad”

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Posted 1 year ago

“Had good experience in past until I sent a Mercedes ecm. Order 6365. Was told they would have replacement one to sell me if they can’t fix the one I sent in. Then was told they don’t have a replacement. Was even told nothing was wrong with it. Paid for bench test. Spend hours diagnosing and checking all wires to find out the ecm was bad! Went with replacement ecm and everything was fixed. Company wasted my customers money and time!”

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Posted 1 year ago

“They sent me a FRM that didn’t work in my car and asked me to pay $200 additional dollars on top of $500 I’ve already paid to get a working one.”

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Posted 1 year ago

“Sent ECU in to get replaced for Mercedes 1 month went by never heard anything. Emailed and called was told they were getting new one ready. Then randomly got my old ecu back and a partial refund.”

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Posted 1 year ago

“They are garbage, they charged me 350 and my unit is still the same, it doesn't work. 😡😡😡😡😡😡😡😡😡😡😡😡😡”

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Posted 1 year ago

“I had requested a repair for my BCM on my 05 Mini cooper, upon shipping the item, they said that it was not useable due to corrosion on the pins. So I paid an extra $200 to get a replaced BCM. After it was sent, I proceeded to ‘plug’ the ‘new’ BCM into my car and received less functions than the original BCM I had sent to them. I was told by the technician that this would fix my issues and yet I spent $500+ to receive a defective item and still have the same issues with my Car. Would Recommend looking elsewhere for these services”

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Posted 1 year ago

“Wanted to wait for better results. But I received my ecu excited I installed right away made it a mile away from home it lost communication another tow bill added to the 800$ I spent at ecu pro thanks so now I’m waiting to see if it’s a warranty or they stiff me and say it’s something else now not covered. Update soon update they did exactly as expected blamed the issue on my car said nothing else they can do it work when it left the shop . I’d advise going with someone else who will actually warranty their work at least after you spend that much money and it doesn’t work oh it’s something in your car . Straight rip off”

The ECU Pro 1 star review on 27th September 2023

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Posted 1 year ago

Good day Cory, I attached a photo of the work order that you completed. In the work order form, you state that we must clone the unit to a donor that you provided if we either test the unit as okay or if we cannot repair your existing unit, which is exactly what we did. The faults on the unit you provided and the faults on the original unit are exactly the same, so of course there is something else wrong with your car. You provided all the parts for the order. We cannot be held liable for a warranty on the parts that you provided us.

Posted 1 year ago

“It doing the same thing with all the lights and signals not working. I’ll show a video too! Nothing has changed and I don’t think anything else controls all of these functions. Refund or fix please”

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Posted 1 year ago

Good day Chris, We tested your unit and found no fault. So we only charged you a testing fee for the service. Since we didn't perform a repair on your unit, it will still have exactly the same error as before. Please reconsider your public review since you never paid for a repair only a test fee. Regards, Ace

Posted 1 year ago

“Order No. 7001 On 08/09/23 I reached out to The ECU Pro team to clone my DME (ME9.2). Speaking with the representative we discussed the issue/s I was having with the car. After revealing the issues with the car the representative recommended their cloning service. We also discussed the procedure & method of payment which was “Pay In Full” in the amount of $399 via PayPal which included the return of the unit/parts using the 2-3 day Fed-Ex Express shipping. After the phone call, I received the payment request from The ECU Pro via PayPal in the amount discussed for the service($399). After making the payment the representative sent a repair order form that had to be completed by me stating the type of repair as well as the diagnostic code/s from the DME. The representative requested that I add “cloning” to the repair order. He also stated that if I wanted my old unit(DME) returned, I had up to 15 days to request the return. Therefore, I taped a note to my original unit requesting that it be returned with my parts after the procedure was completed. I also wrote the car’s serial no. on the unit and the note to assist with recognizing my unit. Continuing with the representative’s instructions, the CAS unit along with the key had to be included with the DME to perform the service. I included the CAS unit with the key attached in the box. After they received my devices, I received a notification via email. The next day I received an email stating that they were testing/repairing my unit instead of performing the task I requested/paid for. The technician claimed that he had to re-align the key with the CAS which I did not have any code/s from the CAS nor did I have any issues with the key. The CAS always recognized the key. He also sent a picture of corrosion on some of the terminals on one of the DME ports, which was why the cloning procedure was recommended. The technician advised that his test car was ran with my DME without any issues. The email asked how would I like to proceed & recommended replacing the unit(DME) due to the corrosion. After reading the email I called customer service & asked why were they not cloning my unit(DME) as requested. Jessica stated that the repair order did not request cloning & the price I paid was not for cloning. She insisted that the price I paid initially was for repair only & it would be an additional $400 for the cloning service. After a lengthy discussion of disagreeing I asked her to re-send my repair order bc I could not see the details from where I placed the order. She sent a picture of a split screen with my name & information but nothing that indicated/included the details or the procedure that was requested. I called back to inform her that I could not read what she had sent and requested to speak with the person who took my order. She then stated that she was the only person there & the only thing she could do was give me a credit for $240 and ship my parts the following day. I am not convinced that any repairs were done to my parts except for damaging the cover on my DME and exchanging my CAS unit with one from your stock which explains the key alignment. My CAS unit did not contain dust or contaminants on the outer surface. I have not had any communication with the representative that took my order nor have I received a legible copy of my work order indicating the service requested. I have received my parts back damaged(DME) with a different CAS opposite of what I sent with my DME. The delivery service left the box at the door in the rain. My vehicle still has the same issues. I am attaching photos to validate my claim.”

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Posted 1 year ago

“My dem arrived supposed to be plug and play an don’t work”

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Posted 1 year ago

“Hello, right now I have a problem, my transmission doesn’t work after testing”

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Posted 1 year ago

The ECU Pro is rated 4.9 based on 2,873 reviews