The Furniture Warehouse Reviews

Name: The Furniture Warehouse
Rating: 3.30

3.3 Rating 97 Reviews

57 %

of reviewers recommend The Furniture Warehouse

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3.3

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat

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The Furniture Warehouse 3 star review on 10th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with my experience at FurniturewareHouse. It was nice to have so much furniture in one location. My saleman. Craig Wills was very helpful for me to make my discussion to buy a loveseat, Highly recommend!”

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Posted 3 years ago

“My experience at furniture warehouse was great! They have beautiful furniture and a great sales lady, Sarah. She was so helpful and had a great personality. My husband loves his new chair.”

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Posted 3 years ago

“Mattress bought besides two complete bed room sets and dinning room . Had service come state it’s defective our mattress was told by warranty department that they are Will to give us $125 for our mattress because the manufacturers are no longer working with the furniture warehouse and the owner wants to only give us a pro rated amount of credit of $125 for a defect to mattress warranty is 10 years we have 7 years in and it was used possible two years as we are snow birds the women who handles the warranty department is u professional and we have filed with the BBB and will continue to follow threw and file a court action . My personal issue is if you are selling some else’s product you should stand by warranty and there products and make the customer happy to want to return plus there friends and family . We are advising everyone the store policy is no money returned . we are just asking for a full credit to be applied to be able to purchase a new mattress and pay the difference for a new replacement . The women in warranty told us that we are beating a dead horse and hung up on me rude and unprofessional. Rose Hughes we asked for tge company that manufactured the mattress to give us a letter saying they are pro rating as part of there policy if you purchased there product she then changed her story and said it came from owner only she had lied three separate times in which I called her out on . Not a reputable company they also have more then 50 complaints against them”

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Posted 3 years ago

“I moved from another state without any furniture the salesman Bret was very very helpful in helping me pull everything together the delivery was timely and delivered and assembled without any problems I will put the finishing touches from this store as well.”

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Posted 3 years ago

“Nice selection of inventory to choose from. Sales people very helpful. Quick delivery time. HUGE HUGE TURN off was the hard sell of the extended warranty not once but 4 times by the sales person and when they were not successful, the manager came over and tried twice. When we still didn't buy it they actually called us again before delivery and tried again. Sadly this turned a nice buying experience in to an unpleasant one. My thought is this, if this warranty is so important to them, raise the prices on the furniture and warranty everything as part of the furniture.”

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Posted 3 years ago

“Nice choice of items, good prices, advertisement very helpful, plus easy payment plan. I just received my furniture in the last couple of days. I didn’t have to wait long Delivery men were very helpful and respectful. So far so good”

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Posted 3 years ago

“I have made many calls to the Furniture Wrehouse in Ellenton, Florida each month since January to get a status of my delivery of a couch I purchased. Only this week, did a salesperson call me to tell me that my furniture might be on a recent “load sheet.” In following up with the possibility of said shipment, I had the misfortune of Georgia taking my call. Georgia is the rudest, most unprofessional “director” in the business. Georgia is obviously tone deaf and ill-trained to respond to dissatisfied customers who have been patiently waiting for furniture to be delivered since December. She is loud, obnoxious and repetitive in her demand that customers should know what is going on because of the “news” about “foam and ice storms.” No reasonable person or professional should expect paying customers to listen to national news outlets to determine the delivery date of furniture purchased in December in Ellenton, Florida. Corporate officers please respect customers’ frustration with trained personnel who is compassionate to customers and represents your corporation with dignity and integrity. FW may not be able to control the delay of deliveries, but it has a responsibility to its customers to communicate respectfully. One telephone call made directly from FW personnel since the December sale is terrible customer service and should never be exacerbated by a loud obnoxious voice such as Georgia’s tone.”

Helpful Report

Posted 3 years ago

“While the showroom was nice & sales person friendly, if you have an issue with the furniture you purchased, the customer service is horrible! NO EXCHANGES, NO REFUNDS! The chairs in the showroom were comfortable. The chairs delivered were as hard as a rock & even after 2 months of use, they are so hard, we have to place a pillow in order to sit somewhat comfortably. Store notified the day after delivery. We get run around after several calls to store & customer service. DO NOT BUY FROM FURNITURE WAREHOUSE IF YOU VALUE CUSTOMER SERVICE!”

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Posted 3 years ago

“they falsely advertise. we bought a couch and chair two months ago. we are still waiting for them to be delivered. I would never recommend them.”

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Posted 3 years ago

“SO thrilled with my new living room furniture set from Furniture Warehouse. We bought a condo by the beach and the beachy style fits in perfectly. It's cute, comfortable and coordinated, thanks to the display at the store (We bought it all, right down to the rugs.). I changed my mind about the size of the TV stand and was able to make that change over the phone-- seamless! The deliver men were very professional. They were aware of ceiling light fixtures, walls, etc and navigated around them. They would not let my husband help at all. They did it. Afterwards, they took everything and left us with only time to enjoy our new furniture. We're going back this week to find bedroom furniture.”

The Furniture Warehouse 5 star review on 19th April 2021

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Posted 3 years ago

“This place lies to you on delivery we now wait 1 more week and they don’t give your money back DONT BUY from THEM Steve R.”

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Posted 3 years ago

“Working with Brenda made our shopping experience very pleasant that’s why we continue to buy our furniture there”

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Posted 3 years ago

“I loved the selection of coastal themed furniture at the Port Charlotte location. Staff were very knowledgable and helpful. Good prices. Delivery and set up were great. The only frustrating part was waiting for the furniture to come in stock, which was a manufacturing issue.”

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Posted 3 years ago

“After moving to FL from MN we were anxious to furnish our new home with furniture suitable for our new FL living. We were so please to find exactly what we had in mind at Furniture warehouse. We will definitely be going back when we are ready to add more pieces of furniture to our home.”

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Posted 3 years ago

“After purchasing a new home, we shopped different furniture stores. At Furniture Warehouse in Port Charlotte, Florida we were given great customer service by Ann Marie. She showed us needed furniture and we found that the furniture was great quality at a very competitive price. We ended up purchasing all our furniture needs Store has a great display of furniture and definitely will pass the word to our friends”

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Posted 3 years ago

“Have been dealing with Brenda at Port Charlotte for several &months & couldn’t b happier with her service & personality Warehouse has such a variety of quality choices-haven’t shopped any ware else”

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Posted 3 years ago

“The credenza doors do not close and there's things on it and I called the store and talked to my salesman Thomas then I talked to Meg and they just gave me the runaround and now I have to wait over a month to get the repair people out here terrible customer service passing the buck do not shop here it is no bargain when everything is broken”

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Posted 3 years ago

“Great selection and pricing”

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Posted 3 years ago

“Reasonably priced furniture and good quality. We purchased 2 sofas and some chairs, going back for beds.”

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Posted 3 years ago

“My furniture shopping was made so easier because Matt(venice) has so much knowledge of his inventory in store and knew the procedure for ordering special and he was awesome all i had to say was what i wanted, style size and he would take me to what he had. when it comes to mattresses he knows his stuff. remodel not quite finished so delivery w be delayed , wow mattress changes and matt's knowledge got me exactly what i wanted. I thank you 5 STARS for MATT”

Helpful Report

Posted 3 years ago

The Furniture Warehouse is rated 3.3 based on 97 reviews