The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“Pleased with the service, not sure I really got the product which takes the place of Bay Citrus which is what I really wanted!! Not yet used the product, but like the packaging. Will use the Company for any future requirements.”

Helpful Report

Posted 7 years ago

Glad you was happy with our service. The Bay Citrus fragrance is now called Lochranza if you wish to order it. We look forward to your next order. Thanks Lisa x

Posted 7 years ago

“I ordered 2 lots talc - which is getting increasingly difficult to find - and the Garden Fragrance Co offered it at significantly less than another supplier. It arrived promptly 3 days later. Love the scent of both of them.”

Helpful Report

Posted 7 years ago

Glad you was happy with your purchases and our service. We look forward to your next order in the near future. Lisa x

Posted 7 years ago

“Very pleased with product; I have used it before. Only downside is that delivery was a bit slow.”

Helpful Report

Posted 7 years ago

Glad you liked the item you ordered. We performed a system upgrade in our warehouse which meant that some orders were delayed by a day or two going out, this is why your order took a little longer than expected. Apologies for this. Lisa x

Posted 7 years ago

“Perfume arrived quickly and in good order. Good price.”

Helpful Report

Posted 7 years ago

Glad all was well with your order. Thanks Lisa x

Posted 7 years ago

“I received the items promptly”

Helpful Report

Posted 7 years ago

Brilliant! Thanks for a lovely review. Lisa x

Posted 7 years ago

“I have placed two orders with The Garden Fragrance Company. I liked the range of products on offer. It was easy to order online and delivery was quick and efficient. Both my orders were for things to give as gifts. The first assortment seemed to go down well with the recipients. The more recent goods haven't been handed over yet so I can't comment on that aspect - but they certainly look very nice! Overall I'm pleased with the selection and the service.”

Helpful Report

Posted 7 years ago

Thanks for the positive review, glad to hear you find our website easy to order from. Be sure to visit us again for any future gift purchases! Thanks Lisa x

Posted 7 years ago

“Was pleasantly surprised how quickly my parcel arrived, Four more jigsaws to add to my collection, already completed two!”

Helpful Report

Posted 7 years ago

Thanks for the lovely review, look out for our new catalogue coming soon with hundreds of new jigsaws in it! Thanks Lisa x

Posted 7 years ago

“Have used your company twice and have found the service quick and efficient. The packages have arrived well packed. Good selection of products. Will continue to use your company.”

Helpful Report

Posted 7 years ago

Thanks for the lovely review, it's good to hear you are happy with our service. Please recommend us to your friends! Thanks Lisa x

Posted 7 years ago

“fantastic products, quick delivery. very happy customer”

Helpful Report

Posted 7 years ago

Thanks for the lovely review. Lisa x

Posted 7 years ago

“Wonderful company.Just received my first order and so very pleased.Speedy delivery too boot.Some of the items were meant for gifts but I like them so much that I am going to keep them for myself as a Valentine present.Soit looks like I will be ordering again.”

Helpful Report

Posted 7 years ago

Thanks for the positive review, we look forward to your next order. We do sell some lovely things, I'm not surprised you decided to treat yourself! Thanks Lisa x

Posted 7 years ago

“Ordered several items from this company and service was excellent with quick delivery. Will order again and recommend to others - Keep up the good work !!!”

Helpful Report

Posted 7 years ago

Thanks for the lovely feedback. We are glad you are happy with our products and service. We look forward to your next order. Lisa x

Posted 7 years ago

“Quick and efficient service - would deffinately use again”

Helpful Report

Posted 7 years ago

Thanks for the positive feedback. Lisa x

Posted 7 years ago

“Lovely lavender spray. Very good service from you.”

Helpful Report

Posted 7 years ago

Glad you were happy with the spray...and our service! Thanks Lisa x

Posted 7 years ago

“Great service and good value, would recommend to others.”

Helpful Report

Posted 7 years ago

Thanks for your review, we are glad you are happy with our service. Lisa x

Posted 7 years ago

“very nice product totaly genuine”

Helpful Report

Posted 7 years ago

Glad you are happy with the products you purchased. Thanks Lisa x

Posted 7 years ago

“Lovely products with fast delivery”

Helpful Report

Posted 7 years ago

Thanks for the lovely review. We hope you will use us again in the future. Lisa x

Posted 7 years ago

“Having initially had a query regarding my order I found this was replied to and explained in a very quick and helpful manner. My order was received within days of receiving this reply. Would use the company again.”

Helpful Report

Posted 8 years ago

Thanks for the lovely review, glad you were happy with our service. We look forward to your next order. Thanks Lisa x

Posted 7 years ago

“Thank you for a quick efficient service, would recommend to everyone.x”

Helpful Report

Posted 8 years ago

You are welcome! Thanks for ordering with us and we hope you will do so again in the future. Lisa x

Posted 7 years ago

“I have ordered before and been pleased. I've got to admit on this occasion that although the service was still good, the product I ordered wasn't as I expected. I ordered Romance Notepad Folio which is pads and sticky notes. I ordered using the catalogue. The Folio description there does not give measurements. The picture showing the whole Romance range shows the Folio next to the tea towel giving the appearance of being approx 2/3 the size of the tea towel and that is what I assumed the size of the Folio to be. When it came it was much, much smaller although still beautiful. On receipt I Immediately checked on line and there WERE dimensions there clearly showing the proper size. But as I said I ordered from the catalogue and consider that to be misleading. So I was a bit disappointed this time. I will still use the company again but take more care.”

Helpful Report

Posted 8 years ago

We are very sorry that you were disappointed with the foilo as you expected it to be of a larger size. We take on board your feedback and will certainly look to address this in future catalogues. We will add the dimensions into the next catalogue so as not to cause any further confusion. Some of our montage images in the catalogue are photo-shopped together which is how the error appears to have been made, making the folio look bigger than it actually is. Thank you for bringing the issue to our attention, we will be sure to address it going forward. Kind regards, Lisa x

Posted 8 years ago

“Good communication Great item Was a present and arrived quickly.”

Helpful Report

Posted 8 years ago

Thanks for the lovely review. Lisa x

Posted 8 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews