“They say a good rescue is as good as a good service. Well so it proved for me. When the parcel i ordered didn't arrive I raised a query with the Gin Parlour's distributor and heard nothing, so I got in touch via the feedback site. Unfortunately two of the Parlour's attempts to email me back went into my junk folder thanks to Mr Microsoft's over enthusiasm. Fortunately and to their credit, the GP kept trying and I got their third email, we sorted out the problem, got the gin delivered and all is now good. Huge credit to the Gin Parlour for going the extra mile to make sure my problem was sorted out.”
Hi Garth,
I've emailed you twice about the delivery of your order.
APC attempted to deliver on 17th March at 3pm and again on 23rd March at 1:40pm. They have advised the recipient was carded on both attempts to ask them to contact them to rearrange a delivery time, or collection from the depot. I also emailed you on 21st March before the second attempt was made asking you to make contact with the courier.
The parcel is scheduled to be returned to us. I'm happy to get APC to attempt another delivery if you can give me a date (after Monday) that someone will be available to receive it.
Thanks for taking the time to leave a review. I appreciate the lack of parcel is disappointing but APC and myself have been proactively trying to get it delivered, and I am equally disappointed that you felt the need to leave a 2 star review rather than get in touch with us directly in order to let us help.
Best,
Adam
Posted 8 years ago
Glad we could get it sorted - thanks for giving us the opportunity and for updating your review to reflect that.
“Great quick delivery at a sensible cost.
Items were as described and provided at a good price would highly recommend and definitely will reorder from you
Many thanks”
“Fantastic selection of gins and recommended tonics. Managed to find ones that we struggled to find in stores. Really fast delivery and extremely helpful when using the chat feature for help. Thanks again for a trouble free purchase.”
“I ordered lots of different tonic waters as my husband has many different Gins. The service was excellent all arrived on time and in tact. I will certainly use the gin parlour again. Loved the hand written thank you note inside the box. Lovely touch.”
“Excellent service, very fast delivery, beautifully packaged and presented, lovely free tonic and handwritten note from Adam. Amazing Gin too! Will definitely use again and recommend to others!”
“Such an amazing range, if you are truly looking for delicious gin this is where to go. Brilliant customer service, super quick to get back to me for specialist query. Very competitive prices + brilliant service + gin, what more could you want?”
“Great choice of gins & the advice on best tonics is good.
Prompt service and very well packaged, even received a friendly hand written card.
Will certainly be using them again”
“I can not recommend the Gin Parlour enough, not being a Gin drinker I used the live chat to help select complimenting tonics to the Gin I had picked for my Mother In Laws Birthday, Adam was so helpful and knew exactly what I should choose. My order was delivered next day and the packaging was ace! My MIL loved her present my only suggestion is that you should start selling your branded glasses, I'd have bought her them too!!”
“There was such a great choice of products on the site that it was difficult to choose.
My delivery arrived very quickly so I didn't need to wait long to tuck into a nice g&t.”
