“I ordered tiptree raspberry liqueur for my friend's retirement gift and had it delivered to her address. Using the website was really easy and she was thrilled to receive her surprise package. I have it on good authority that her gin tastes wonderful. Thanks to Adam for advice on choice.”
“Ordered the gin for my husband as a gift for Father's Day from our sons (what parent doesn't need a gin now and again?!) I opened the box and not only was there a lovely personalised, handwritten note but some bottles of tonic too which I thought was a lovely touch! Will definitely be ordering from you again in the (near!) future!”
“Purchases arrive very promptly, not over packaged but more than sufficient to protect the very valuable and delicious product. No complaints whatsoever.”
“Providing the variety of choice of unusual as well as popular brands of Gin meant that my online shopping experience was extremely enjoyable and explorative, I was able to select the perfect gift for my wife who is an advocate of specialist Gins and I know that she will be delighted with my choice!”
“I can't believe it's taken me this long to find this shop! Yes, price isn't comparable to shopping at Lidl, but who wants that kind of comparison when shopping for the finest Gins this site has to offer? It's like walking into Marks and Spencers and being personally greeted by the CEO.
Let's start from the beginning. This shop has one of the widest selections of Gins (and Tonics!) I've come across in a long time. The usability of the website is fantastic. There's no clutter, there's no delays in pages loading, and I can find the gins that take my fancy with ease. Checking out is also easy, too.
Delivery was fast, packaging was amazing, and the hand-written note from Adam was a delight. The fact he goes out of his way to handwrite every single order just shows how much this company cares about customer service.
Please don't take calligraphy classes, Adam. Your genuine handwriting is a reflection on the genuine customer service you have on offer here. Thank you!”
“The Liverpool gin is spectacular, the delivery was prompt (although very expensive at £6.95!). I wouldn't recommend writing a note with the delivery because it is handwritten in not the neatest handwriting, although you get a lovely gin parlour card with it. Overall, it was a good experience so far. I feel the need to say though that I saw an advert for this gin in the gin parlour on google for a significantly lower price. I contacted Adam to clarify the price and I couldn't because it was a bank holiday sale. While I was happy with this, I told Adam that it should be taken down off google for legal reasons as they should really honour that price (although placed an order before this email). I was satisfied with the initial response, although later received a blunt and aggressive message about the offer which made me regret ordering with them. I was shocked about the tone of the response and although I was able to purchase the gin for a lower price than RRP, the delivery was very expensive and the customer service skills of Adam really put me off buying from the gin parlour again. A real shame as the business had a lot of potential!”
I'm sorry you feel this way. I'm not sure what else I can add to the emails I've already sent but I'll go through all of your points.
Unfortunately our hands are tied when it comes to the delivery charge. We absorb as much of it as we can and the charge we make to the customer is less than the price we are charged by the courier. We are also working on adding a cheaper, but longer, delivery method.
My apologies for my hand writing - I don't have the best. The intention is to make the experience a personal one. I write in capitals and normally legibly. We have looked at printing gift cards but feedback about this hasn't been positive.
As previously explained in both emails it can take Google some time to update. Despite the price advertised on Google when you came through to our site the price that needed to be paid was very clearly indicated. The product in question is cheaper than the RRP. Without any obligation on our part I offered you a 10% discount on the price as you had missed out on our limited time Bank Holiday offers. You thanked me for this and accepted it, as you placed an order, and got a fantastic product even cheaper.
You emailed again after the purchase expressing your dissatisfaction however I don't believe my response to this was blunt or aggressive; I merely re-stated the facts and apologised that you weren't impressed.
I'm truly sorry you're so disappointed.
Adam
“The 6'clock gin & 6'clock tonic was lovely but struggled with the chocolate tonic to be honest. Gonna try the other two tonics when I do my next......................It's gin o'clock.................... @itsginoclock1....................I shall be trying them with East London Gin which was a gift from a friend. I will get my gins from The Gin Parlour again for sure, I was very pleased with your service thankyou”
Glad you enjoyed the 6 o'clocks. The chocolate tonic is a tad love or hate but it's always worth trying new ones! Look forward to seeing what you thought of the others!
“Easy to use the website. Delivery within 2 days & code for 10% off next order.
Delivery cost is a little pricey though.
Loved the cherry blossom tonic - would recommend.”
