The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The zero gravity chair didn’t work. I determined that it was the battery. The options I was given were Bring it back to exchange or repair. I wanted to swap out the battery with the floor model and let you fix it I could have waited 2 weeks for a technician to come out. I live out of town and have difficulty lifting. I elected to order a new battery for $140 I got it in 2 days and solved the issue at my expense The other 2 pieces were fine. The salesman was very nice”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Jim, and thank you for your review! We're very sorry to hear that the zero gravity chair didn't work, that there was a problem with the battery, and that the options you were offered of bringing it back for an exchange or waiting for a repair tech to come out weren't workable for you. That sounds frustrating, especially since you live out of town and have difficulty lifting. Our managers are looking into how we can improve this, and we hope they're able to get everything resolved to your satisfaction. We're happy to hear that the other 2 pieces were fine, and that the salesman was very nice. We hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“Always friendly and helpful”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Linda, and thank you for your review. We're very happy to hear that you always find us friendly and helpful when you visit. Especially as a local business, that is wonderful for us to hear! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Great experience from entering front door to the delivery.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Brenda, and thank you for your review! As a local business, we're very happy to hear what a great experience you had shopping with us, from the time you entered the front door all the way through delivery! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Great service and prices! Very helpful and friendly. Charge too much for delivery”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Brenda, and thank you for your review. We're very happy to hear what great service and prices you found when you shopped with us, and that our team was very helpful and friendly. As a local business, that means a lot for us to hear! We are sorry to hear that you found the delivery price to be too high. That sounds frustrating! Our managers will take a look at that to see what we can improve. We do hope that since our White Glove Delivery does include all needed assembly and setup in the room of your choice, that you were able to enjoy your new furniture immediately, without the time and hassle of having to assemble and move it yourself. We hope you are greatly enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Mark was an awesome salesman. I always wanted a Sterns and Foster masttress. I will come see Mark again if I should ever need anything. Love the way he likes playing the bass guitar. I play so it was cool to talk about music also. Thank you Great American for everything. And I truly mean it. Robert N. Matthews”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Robert, and thank you for your review. We're very happy to hear how much you loved working with Mark to find the mattress, and that you guys had a great time talking about music, too! And we're also very happy that you had such a great experience shopping with us that you'll be returning the next time you need anything. We are looking forward to your next visit, and we hope you are enjoying your new mattress in the meantime. Please stop by and visit with us again soon.

Posted 2 years ago

“Love our dinning set.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, James, and thank you for your review. We're very happy to hear how much you love your new dining set! We hope you continue to enjoy it, and we would love to help you again. Please stop by and visit us again soon!

Posted 2 years ago

“Easy to work with and great delivery experience! Needed to send 1 item back and talking with customer service was easy and getting it returned was no issue. Would definitely do business here again!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! As a local business, it's wonderful to hear how easy our team was to work with, even when you had to send an item back. We're also very pleased to hear that your delivery experience was great! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Great service.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Marla, and thank you for your 5-star review. As a local business, your feedback is very important to us, and we're very happy to hear what great service you had when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again. Please stop in and visit with us again soon!

Posted 2 years ago

“Very good salesman very good shopping experience”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Guy, and thank you for your 5-star review. We're very happy to hear that your salesmen were very good, very helpful, very knowledgeable, and very understanding! It sounds like they provided exactly the kind of customer service we want every customer to have, and as a local business, that is very important to us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Ordered online and it was very smooth.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Felicia, and thank you for your review. As a local business, your feedback is very important to us, and we're very happy to hear how smooth your online ordering experience was. We hope you are enjoying your purchase, and we would love to help you again in the future. We hope to see you again soon!

Posted 2 years ago

“I will never visit your stores again!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, John, and thank you for your review. We are very sorry to hear that you will never visit our store again. That sounds like you had a frustrating experience! Our managers will look into your situation and see what steps we can take to improve in the future. As a local business, one of our primary goals is to provide a furniture shopping experience second to none, and we clearly failed to meet that goal. We'd love a second chance to earn your business, and we hope you'll reconsider and give us the chance to show you how much better we can do. Please stop by and visit with us again soon.

Posted 2 years ago

“I'm completely satisfied with my purchase.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Teresa, and thank you for your review. We're very happy to hear that you are completely satisfied with your purchase. We hope you continue to enjoy it, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“We have purchased three rocker recliners at this store over the last few years. As time passed, springs broke on two of the chairs. One chair required the replacement of the bottom metal base of the chair. All that to say this: When we called to schedule an appointment, someone was sent out in a promptly. The individual was pleasant and knew exactly what they were doing. The frame had to be ordered which required a second service call. The same individual came in for the follow-up, did the repair and left in a matter of minutes. The chairs rock and recline just like new. The only complaint I have is the amount of time it took between the two calls, but we do not lay that blame at the feet of this store. It was a matter of supply and demand. Getting parts for anything from cars to refrigerators to chairs has slowed down tremendously of late. Homestore cannot control that factor. We have shopped this store for a number of years. In the store they are pleasant and helpful, never pushy. When called in for repairs they are efficient and professional.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review about your experience! As a local business, your feedback is very important to us. We are very sorry to hear that you had problems with springs on the bottoms of the chairs. That sounds frustrating! We are very happy to hear that someone was sent to you promptly after you called us about that, and that he was able to do a follow up call when the parts arrived and fix your chairs up to be just like new! We're also very pleased to hear that you have shopped with us for years, and that you always find our team to be pleasant and helpful. We appreciate you, and we hope you are enjoying your new furniture! We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Sales lady was nice n respectful. As we entered the store, she was walking out, but spoke n was friendly. We walked in the store and no one spoke. I was elated that she came back n that's how she received our business.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Trina, and thank you for your review! We're very happy to hear how nice, friendly, and respectful your saleslady was, even while walking out, and that you were elated that she came back especially to help you! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Great crew! Very helpful.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! As a local business, your feedback is very important to us, and we're very happy to hear that you found a great crew that was very helpful when you shopped with us! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“I had to wait too long”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Susan, and thank you for your review! We're very sorry that you had to wait too long for your order. In these times of constant shipping delays, we work with manufacturers to expedite shipping whenever possible, and our managers will look into your situation to see how we can improve. We hope you are enjoying your purchase, and we would love the chance to show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

“The delivery guy where friendly and my Chester drawer is beautiful”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mae, and thank you for your review! We're very happy to hear how friendly the delivery guys were, and that your new chest of drawers is beautiful in your home! We hope you continue to enjoy it, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Very respectful and helpful even with lack of employees”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! We are very happy to hear that you found our team very respectful and helpful, even when we were shorthanded. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Has large variety of items with good sales.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, David, and thank you for your review! As a local business, your feedback is very important to us, and we're very happy to hear that you found a large variety of items with good sales when you shopped with us. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“My experience with Brandon was quick and efficient. Thanks to Erin for giving me all of the info I needed to make my purchase.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Pamela, and thank you for your 5-star review! We're happy to hear how quick and efficient your experience with Brandon was, and we're pleased to hear that Erin gave you all the info that you needed to make your purchase. We hope you are enjoying your purchase, and we're looking forward to your next visit. Please come by and visit with us again soon!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews