The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dresser and chest of drawers from Great American Homestore. The day before delivery I called the store to change my delivery date. They told me they had to charge me another $191.00 to change the date even though my dresser had not even been loaded on the truck and they did not even have a delivery time for me. Ridiculous. I will look at other furniture stores before ever buying from the Great American Homestore again.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Teresa, and thank you for your review! We are so sorry about the charge to change your delivery date. Our managers looked into this for you, and we hope they were able to get this resolved to your full satisfaction. We hope you will consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

“We bought a dinette set and only got 2 chairs... still waiting on the other 2”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tonya, and thank you for your feedback! We're so sorry that we were only able to deliver 2 chairs for your new dinette set, and that you are still waiting for the other 2. That sounds frustrating! Our managers are looking into this for you to see if anything can be done, and we'll keep you up to date on any changes. We hope we're able to get this resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

“Your supervisor is poor.(Jason)The guy in warehouse is rude Darryl. Never been treated like I have was this go around.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Cindy, and we thank you for leaving your feedback. We apologize that you have not had the same level of experience as you have in the past; that sounds frustrating. We take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Our managers have reviewed your situation, and we hope it has been resolved to your satisfaction. Thank you again for coming in!

Posted 3 years ago

“I noted with management today a complaint I have with the store. I was notified of an delivery appointment 12 to 4. Problem delivery nan showed Dan hour prior to hthay. We were having a new loveseat brought in. $1100.00. I was headed hone before time to deliver. I was going to move the existing couch , but since they were esrly wife asked they move it into the next room. Was told ok but to write the delivery nan a check to him fir $30.00 personal. Thus in my opinion very bogus. Underhanded. I have a complete new house to furnish. Now I have questions.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, James, and thank you for your feedback. We are so sorry about your delivery experience. That sounds very frustrating. Our managers have looked into your situation, and we hope they were able to resolve this to your satisfaction. We would love to help you in the future, and we hope you'll consider giving us a second chance so we can show you how much better we can do.

Posted 3 years ago

“Very poor communication about shipment arrivals and internal miscommunications to me as the customer. Lack of concern for customer retention. I won’t ever shop there again.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Willie, and thank you for your feedback. We're very sorry to hear about the miscommunications about your order. That sounds frustrating! Our managers reviewed your situation and are taking steps to improve our communication about purchases in the future. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

“Took a year to get ordered furniture hit a call that it was finally in and would be delivered they might before delivery got another call that I need to fill out more papers.”

Helpful Report

Posted 3 years ago

Thank you so much for shopping with us, Karen, and thank you for your feedback. We are so sorry about the confusion with your delivery and paperwork, and that you had such short notice to get it taken care of. Our managers have reviewed your situation, and are actively taking steps to improve this in the future. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do.

Posted 3 years ago

“The order was wrong … experience was not good at all”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Colton, and thank you for your feedback. We are so sorry that your order was wrong. That sounds frustrating. Our team looked into this for you, and we hope they were able to get this resolved to your satisfaction. They will also take steps to improve in the future. We hope you'll consider giving us a second chance so we can show you how much better we can do!

Posted 3 years ago

“Do you really want me too? I just looked up adjustable bed frames online your website. RETAIL 230.00 I was charged 799.00. I am furious. Plus my mattress is not what O wanted, not the same as store”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Deborah, and thank you for your feedback. We are sorry about any confusion about pricing on our adjustable bed frames, and that you didn't get the mattress you wanted. That sounds frustrating! Our management team looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We appreciate you, and we look forward to helping you again!

Posted 3 years ago

“i have been waiting for months on my kids bedroom set bad business”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, William, and thank you for your feedback. We're so sorry for any shipping delays with your order; that sounds frustrating! Our management team has been looking into this for you, and we hope they can get this resolved to your satisfaction. We hope you'll consider giving us a second chance in the future so we can show you how much better we can do!

Posted 3 years ago

“I received defected furniture. What can you do about it! Thanks”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Samonia, and thank you for your feedback! We're so sorry that you received defective furniture. That sounds frustrating. Our management and service teams looked into this for you, and we hope they were able to get this resolved to your satisfaction. We hope you'll consider giving us a second chance in the future! Please stop in and visit us again soon.

Posted 3 years ago

“After spending lots of money at this store and furnishing an entire house, couldn't get any help from salesperson or manager with the mattress purchase. This was my last purchase here for sure.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your feedback! We are so sorry you couldn't get help with your mattress. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We are taking steps to improve this in the future. We appreciate you, and we hope you'll give us a second chance so we can show you how much better we can do! Please stop by and visit us again.

Posted 3 years ago

“My review would be no stars but that was not an option. This was my worst experience shopping for furniture ever. Customer satisfaction is very lacking. I just regret that I didn't do some research & learned more about this store before I shopped there. I would recommend that anyone do so before shopping for furniture anywhere.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Alice, and thank you for your feedback! We're so sorry that you found our customer service lacking. That sounds frustrating. We didn't meet our own goals of providing the absolute best possible customer service experience, and we also failed to live up to your expectations. Our management team will review your situation and see what additional steps we may be able to take to resolve your issues to your satisfaction. We hope you'll consider giving us a second chance, so we can show you how much better we can do!

Posted 3 years ago

“I ordered 2 yards should've been 72" long they sent 1 1/4 it was 44" long I'm very unhappy with this 😕”

Helpful Report

Posted 3 years ago

“Very poor quality”

Helpful Report

Posted 3 years ago

Thank you for being a valued customer, and thank you for sharing this with us. We are very sorry you feel the quality isn't what you expected. That sounds frustrating! We hope our team was able to get this resolved to your satisfaction, and that you will consider giving us a second chance in the future to show how much better we can do!

Posted 3 years ago

“The movers were on time. One black guy. One white guy. The white guy was the one who actually brought the box spring into our home. He was pleasant at first. I’m like ok he’s nice let me tip him. I had a large bill. Left the house to get change. Came back. He was picking my daughters television up off the floor. I knew he knocked it over. Otherwise why would he be picking it up off the hardwood floor. He then lied about it. I’ve called and called. No answers. No response. Poor service. So he ruined my daughter’s television and then lied about it.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ieshia, and thank you for your feedback! Please accept our sincere apologies for the problem with your delivery. That sounds very frustrating. It does look like we've tried to reach out to you, and haven't managed to connect. Our management and service teams would like to review your situation. Please call us at 1-800-260-4898 or contact us via our website and we would be glad to assist you!

Posted 3 years ago

“POOR CHOICES OF 3RD PARTY COMPANIES SUPPLYING YOUR STORE!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for letting us know about your experience. We're sorry you had a problem with the quality of your furniture. That sounds frustrating! We hope our service team was able to get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future.

Posted 3 years ago

“I make a cash purchase in May 2021 for a total of 3549.00. o course with Corvid 19 the delivery of the beds and mattresses occurred in August 23, 2021. Received the merchandise and my daughter's lighted headboard was not working. I forget to share that the manager and sales agent guaranteed delivery for all merchandise by June 30, 2021. Now since the lights on the headboard was not working the sent a tech out and he requested a order for a new headboard. They promised it would be delivered September 30, 2021. It arrived October 8, 2021. We discovered during the new set up that it was only a bad power charger. Shame on the lazy tech that come out to do the initial repair evaluation. I will never purchase anything yet for The Made Great American Homestore again. Customer service was subpar but i must say the delivery tech are awesome! the only thing I would brag about!”

Helpful Report

Posted 3 years ago

Thank you for being a valued customer, and thank you for sharing your experience. Please accept our apologies for the problems you had with the headboard and the delay. That sounds very frustrating! We didn't meet our own expectations of providing the best customer service experience possible. We are happy to hear that you were pleased with the delivery tech. Our management team does monitor each and every one of these reviews, and we hope they were able to get your issues resolved to your satisfaction. We also hope that you will consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

“My first purchase was amazing; however, I was very disappointed in the service I received with my second purchase. I was told I would receive the second half of order in July. Then it turned into august, then September then December and when I finally complained I was basically told December was good because others were waiting until next year for their orders. After telling the manager I would not be waiting any longer and they could come get the loveseat I had already received back in April he said it would have to inspected first which I was ok with. Hours later I got a call that they somehow would be receiving my order that I’ve been waiting on for months in a week now. I think it’s ironic that I was being told I would have to wait several more months until I said I wanted to return my order. I love my furniture but I Do not intend to purchase from this company again due to the run around I was given while actively paying for furniture I hadn’t even received yet.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for sharing your experience with us. We are so sorry about the delay of your sofa's arrival. That sounds very frustrating! We clearly didn't meet the expectation we have of ourselves to provide the best experience possible. Our managers read each of these reviews and are taking steps to improve this; we hope you'll consider giving us a second chance in the future so that we can show you how much better we can do!

Posted 3 years ago

“The chair was broke, the frame on the mirror was damage. They sold me the floor sample off the floor when he clearly said he had the set in stock. There was writing on the arm of the floor sample and that’s the same piece of furniture they brought to my house. The mirror and chair was replaced but the couch with the writing on it was not replace. So I have a floor sample piece.”

Helpful Report

(ST2) - Posted 3 years ago

Thank you for shopping with us, and thank you for sharing your feedback! We are sorry that your chair and mirror frame were damaged, and that the couch looked like it had been a floor model. That sounds disappointing. Our managers looked into this for you, and we hope they were able to get this resolved to your satisfaction. We hope you'll consider giving us a second chance in the future!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews