The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a couch from here less than a year ago and within THREE months it was falling apart. The seams were tearing apart on the edges and it was ripping in the middle of the cushions. Less than 6 months and the wood framing was broken and coming up through the couch or the cushions were falling into the sectional. We paid A LOT of money for this couch including the extra warranties because we have pets. The salesman assured us if anything happened to the couch it would be replaced through the warranty no matter if it was scratches, tears, etc. and we also had the manufacturer's warranty. With both of these warranties and NO fault of ours with the piece of garbage couch, we received NO HELP OR REPLACEMENT. We called, emailed and everything to try to get someone to replace the cushions and the frame or just let us buy a different couch since this one didn't even last 6 months. I got tossed around from GAH to some other company that "handled the warranties" back to GAH and then received them, sorry we don't cover that. The couch fell apart in every way you could imagine and the warranties are supposed to cover a defective couch and now we have spent thousands on a heap of garbage and had to buy yet another couch because we have no choice. We went here thinking it would last longer than from IKEA or somewhere else we had purchased before so we were ok with spending the money. Our previous couches lasted years and this one was a joke. I am very disappointed in the salesman who told us this couch was a great option, the staff that wouldn't help at all with the warranty and kept throwing me around, the jokes of a warranty, and just everything. I would never recommend this if you're looking for quality furniture. My parents have shopped here for years and I have bedroom furniture from them as well, but this experience ruined everything and I am very disappointed in their customer service and the outcome. I am still paying off a couch I cannot use and it is terrible knowing what else I could've used that money for.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kristan, and thank you for your review. We're very sorry to hear that your couch started falling apart within three months of purchase, with seams tearing and wood framing breaking. We're also sorry that the warranties didn't cover these issues, that you had been assured they would be covered, and that you had to go back and forth with customer service between our store and the warranty company without getting these issues resolved. That sounds frustrating! Our managers are looking into this for you, and we hope they are able to resolve it to your satisfaction. We take our customer experience very seriously. Please accept our apologies and know that we would love another chance to show you that we care about helping you find quality furnishings for your home. We hope you are enjoying your most recent purchase, and we'd love the chance to show you how much better we can do again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Enjoying my new recliner.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear how much you are enjoying your new recliner. We hope you continue to enjoy it, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Sales agent wrote down the wrong zip code for address which caused a mixed up with the delivery date which resulted into me outsourcing my delivery. I was shocked to learn that due to this error the store inflexibility with delivery scheduling. After a few back and forth conversations the store managed to provide an update with the delivery truck for the previous date as scheduled but by this time I had found another delivery company. The first time I purchased furniture from this organization and wasn't satisfied with services.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tara, and thank you for your review! We're very sorry the sales agent wrote down the wrong zip code, causing a mix-up with the delivery and with you hiring someone for that. That sounds frustrating! Our managers looked into this for you, and we hope they resolved everything to your full satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love the chance to earn your business and show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

“They have a large selection of furniture.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Lisa, and thank you for your review! We're very happy to hear that you found a large selection of furniture when you visited us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“People are so friendly.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Donna, and thank you for your review. We're very happy to hear that you found our team to be so friendly! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“The worker's at great American home store are the best very helpful friendly I would tell everyone visit the store you will be satisfied.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tracey, and thank you for your review! We're very happy to hear that our workers are the best, and that you found everyone to be very friendly and helpful. And we greatly appreciate your referral. As a local business, that means a lot to us! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Informative and helpful”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Shelly, and thank you for your review! We're very happy to hear that you found our team informative and helpful when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 2 years ago

“I love my new pictures and the rattan candle holder I purchased at the closeout sale. Prices were good.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Katherine, and thank you for your review! We're very happy to hear how much you love your new pictures and candle holder you purchased for great prices at our closeout sale. We hope you continue to greatly enjoy your purchases, and we'd love to help you again in the future. Please stop by and visit us again soon!

Posted 2 years ago

“Looks great, very professional work and is much more than I anticipated. Thanks”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Arch, and thank you for your review! We're very happy to hear how great your new furniture looks, and that our work was very professional. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Salesman very polite answered all questions. No high pressure just great customer service.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that your salesman was very polite, and answered all your questions. We're also very happy to hear that he didn't pressure you, and provided great customer service! That's exactly the kind of experience we want every customer to have when shopping with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Our salesman Clay was great to work with. A man of integrity. Delivery crew was outstanding.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Clay, and thank you for your review. We're very happy to hear how great Clay was to work with, and that he's a man of integrity. We're also very happy to hear how outstanding our delivery crew was. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Great customer service”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kysha, and thank you for your review! We're very happy to hear that you had great customer service when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again. Please come by and visit with us again soon!

Posted 2 years ago

“I went to the Olive Branch store that is closing and after some barging I got a 5 draw chest for $99.99. One draw was messed up but I fixed it. Good service.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Virginia, and thank you for your review! We're very happy to hear that you were able to get a great deal on a 5 drawer chest during our store closing sale at Olive Branch. We're also very happy to hear that you received good service when you shopped with us! We hope you are enjoying your purchase, and we'd love to help you again, please stop by and visit with us again soon!

Posted 2 years ago

“My whole experience at GAHS was great. Starting with the unbelievable service I received from Tracy. Mr.Ron all I can see is take care of her cause she is great and goes the extra mile for her customers. The delivery was easy and arrived on time. Thank u so much.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Jeff, and thank you for your review! We're very happy to hear that your whole experience shopping with us was great, that Tracy provided unbelievable service, and that she is great and goes the extra mile for her customers. We're also very pleased to hear that you delivery was easy and arrived on time. We appreciate you, and we hope you are enjoying your purchase! We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The customer service and buying process were wonderful and so easy.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Cindy, and thank you for your review! We're very happy to hear that our customer service was wonderful, and that our buying process was so easy. As a local business, we greatly appreciate your feedback! We appreciate you, and we hope you are enjoying your purchase. We'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Salesperson Jonathan was fantastic!! Great experience”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tracie, and thank you for your review! We're very happy to hear that salesperson Jonathan was fantastic, and that you had a great experience shopping with us! As a local business, that's very important to us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Very professional knowledgeable regarding my requests.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Dale, and thank you for your review! We're very happy to hear that our team was very knowledgeable and professional regarding your requests. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit us again soon!

Posted 2 years ago

“The person waiting on us was very knowledgeable and nice. It was a pleasure dealing with her. Will refer my friends”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Ray, and thank you for your review. We're very happy to hear that the person waiting on you was very nice and knowledgeable, and that it was a pleasure dealing with her. We also appreciate your referral to your friends. Especially as a local business, that referral means a lot to us! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Delivery was poor put furniture up incorrectly bed broke had to pick up parts myself and install need a refund”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Randle, and thank you for your review! We're very sorry to hear that your furniture was put up incorrectly, that your bed broke, and that you had to pick up and install pieces yourself. That sounds frustrating! Our managers looked into this for you, and we hope they got everything resolved to your full satisfaction. If you still need assistance with your purchase, please get in touch with us and we'll be happy to help! We hope you'll consider giving us a second chance in the future. We'd love a second chance to earn your business. Please stop by and visit with us again soon.

Posted 2 years ago

“Berry professional people”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Nelson and Rosa! We're very happy to hear you found our team to be very professional people. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews