The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Allen was fantastic we worked with Blair for many years and she moved. Allen was the one who did not just charge us asked if we needed any direction and pointed that way. When it was time to ask I went to find him which was great he was not just lurking he was allowing my wife and I to talk through things and when we needed his help he was there every step of the way. A few days later we returned to see he about getting my son a new bed and mattress and he was awesome with asking my 14 year old son what he liked and he knew our price range and he helped our son feel apart of the buying experience. Allen was fantastic.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Kevin, and thank you for your review! We're delighted to hear that Allen was able to make your family's buying experience a positive one, that he was there every step of the way when you needed help, and that he wasn't lurking over you while you were browsing. We're also very pleased to hear how he included working with your son on your return visit, and made him a part of the buying experience also. We really appreciate your loyalty and are excited to have your family shop with us. We hope you are enjoying your purchase, and we look forward to helping you and your family again. Please stop in and visit with us again soon!

Posted 1 year ago

“Good job”

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Posted 1 year ago

Thank you for shopping with us, James, and thank you for your review! We're happy to hear we did a good job, and we really appreciate your feedback. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“It was a great experience shopping at Great American Homestore”

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Posted 1 year ago

Thank you for shopping with us, Jeff, and thank you for your five-star review! As a local business, it means a lot to us and we are delighted to hear that you had a great experience shopping with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“We love our sofa!! I have bought from The Great American Home Store before and their quality is excellent! Highly recommend 💜”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Tom, and for your 5 star rating of The Great American Home Store! We are so glad to hear that you love your new sofa, and that you have had a great experience with the Home Store's excellent quality! We appreciate your recommendation and are so glad to have you as a customer. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“I wasn’t pleased with my last visit to the store in Southaven. Out of all the years that we’ve been shopping with you guys we have never been treated the way Ms Kristin treated me. During the beginning she appeared caring until I called to tell her my experience at your other store, she told me she didn’t have time to talk to me because she had other customers at the store to deal with. I thought she would have called me back afterward, she didn’t. The next day I drove back to the store because I found out the color of the sofa wasn’t the color l discussed with her. I reminded her of our conversation she & I had about the gray pillows not matching the green sofa & she showed me some material behind the sofa to get pillows made that would match better. I told her I loved the one she chose because the green in the material matched the sofa perfectly. When she went to get her manager the day I came, she told him that I never mentioned nor said the word green, I was floored. That means she wasn’t paying me any attention in the very beginning when I was raving about the color of this sofa and how much I loved this mint green sofa and that I needed to change a few of the pillows, that’s sad. I went to the checkout desk to pay the account off in full. I miss the customer service that my husband and I received in the previous years, which was rated 5 starts, but the way my situation was handled by Kristin Hardy was the worst I’ve received. I believe all customers should be treated in a caring way from the beginning to the end, I wasn’t trying to mess her sale in any way, that’s how she made me feel in the end.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review. We are deeply sorry that you weren't pleased with your last visit to our store, and that you and your husband were not treated with the care and respect our customers deserve, especially after all your years of shopping with us. That sounds frustrating! Our managers are looking, and are taking steps to make sure no customer ever feels the same way. We take customer service very seriously and apologize for the disappointing service you received. We hope you will consider giving us a second chance. We'd love the opportunity to show you how much better we can do and earn your business again. Please stop by and visit with us again soon.

Posted 1 year ago

“The furniture looked nice and prices were reasonable, but it took FOREVER to get it. The first pieces took 2 months to get and the last piece, a coffee table, took 8 months, which is ludicrous; and no one told us in the beginning it would take that long. I would never buy from y’all again. Give me online shopping where at least I know when I’ll receive my purchase!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Julie, and thank you for your review. We're glad to hear that our furniture looked nice and that our prices were reasonable. We are sorry that it took 2 months to get your first pieces, and that it took 8 months to get the coffee table. We're also very sorry that nobody told you that at the beginning. That sounds frustrating! In these times of constant shipping delays, we work with manufacturers to expedite shipping whenever possible. Our team will look into your situation and see how we can improve this in the future. We hope you are enjoying your new furniture, and we would love a second chance to earn your business and show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“I love the dining and living room set I got and my salesman was great 👍🏻”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Kelly, and thank you for your review! We're delighted to hear how much you love your new dining room and living room furniture! We're also very happy to hear how great your salesman was. We hope you continue to enjoy your new furniture, and we would love to help you again in the future. Please come in and visit with us again soon!

Posted 1 year ago

“I had a small problem with my new bed, and Trey was quick to resolve it.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Elisa, and thank you for taking the time to leave us a 5-star review! As a local business, we greatly appreciate your feedback. We are very sorry to hear that you had a small problem with your new bed. That sounds frustrating! We are delighted to hear how quick Trey was to resolve it, and we hope you are enjoying your new bed! We'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 1 year ago

“Rick Downy, our salesperson, has excellent customer service skills, I’m sure we tested his patience, but he never stopped smiling. It took us about 3 weeks to make our purchase & Rick was hung with us thru it all.”

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Posted 1 year ago

Thank you for shopping with us, Edward, and thank you for your review! We're very pleased to hear what excellent customer service skill your salesperson Rick has, and that he never stopped smiling. We're also very pleased to hear that Rick hung with you through your 3 week purchase! We hope you are enjoying your purchase, and we would love to help you again in the future. Please come by and visit with us again soon!

Posted 1 year ago

“Outstanding service and beautiful furniture! The staff was professional and helpful! Absolutely love my new recliner! 💞 Thank you!!!!”

The Great American Homestore 5 star review on 26th April 2023

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Phyllis, and thank you for your review! We're thrilled to hear that you found both outstanding service and beautiful furniture when you shopped with us, and we're delighted that our staff was professional and helpful! Above all, we're pleased to hear how much you love your new recliner! We appreciate you, and we hope you continue to greatly enjoy your recliner. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Very nice and very helpful, patient Great Customer service 👍”

Helpful Report

Posted 1 year ago

Thank you so much, Gloria, for your 5-star rating and for shopping with us! We are so happy to hear that you experienced great customer service and that you found our team very nice and very patient. We appreciate you, and we hope you are enjoying your purchase. Please stop by and visit with us again soon!

Posted 1 year ago

“Yes John was a great representative for you all store he made me feel like I was at home”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Elray, and thank you for your review! We're very happy to hear what a great representative John was, and that he made you feel at home! We hope you are enjoying your purchase, and we're looking forward to helping you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Everything went so smoothly from picking out items in the store to delivery and setup.”

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Posted 1 year ago

Thank you for shopping with us, Rosanne, and thank you for your review! We're delighted to hear how smoothly everything from piking out your items in the store all the way through delivery and set up went for you. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 1 year ago

“Salesperson was very professional and helpful”

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Posted 1 year ago

Thank you for shopping with us, Charles, and thank you for your review. We're very happy to hear how professional and helpful your salesperson was! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit us again soon!

Posted 1 year ago

“Ok experience”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We appreciate you taking the time to provide your feedback. One of our most important goals is to provide customer service second to none, and we'd love the chance to meet that goal and earn a 5-star review from you! We hope you are enjoying your purchase, and we'd love to help you again in the future and show you how much better than OK we can do. Please stop in and visit with us again soon.

Posted 1 year ago

“Absolutely Love the merchandise and the customer service”

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Posted 1 year ago

Thank you for shopping with us, Tarra, and thank you for your review! We're delighted to hear how you absolutely love our merchandise and our customer service! We hope you are enjoying your purchase, and we're looking forward to helping you again. Please stop by and visit with us again soon!

Posted 1 year ago

“I receive prompt service without waiting. We had a great sales person delivery for the pick up from the warehouse was very easy to do.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Michael, and thank you for your review! We're very happy to hear that you received prompt service without waiting, has a great salesperson, and that your pick up from the warehouse was very easy to do. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Did have items I wanted.Had to wait 2 months.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Corlass, and thank you for your review! We're very happy to hear that we had the items you wanted. We are sorry that you had to wait 2 months. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible. We'll look into your situation, and see how we can improve that in the future. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“We received great service, quality furniture with reasonable prices.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Lisa, and thank you for your review! We're very happy to hear that you received great service, quality furniture, and reasonable prices when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Not real happy with them”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very sorry to hear that you're not real happy with us. That sounds frustrating! We'd love to know what we could have done to make your furniture shopping experience second to none, which is our primary goal. And we hope you'll consider giving us a second chance in the future. We'd love another opportunity to earn your business. Please stop by and visit with us again soon!

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews