The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,064 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 1st February 2025

Margarita G

The Hatch Chile Store 5 star review on 29th January 2025

Maria O

The Hatch Chile Store 5 star review on 27th January 2025

Maria O

1733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order was on time and fresh. We roasted the entire order. Delishes. The chile was large and no damage.”

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Posted 1 year ago

“Amazing box of green chili arrived- every pod was gorgeous! I immediately started our Kamado Joe and got to work charring the skins. They are large, extra meaty, and delicious. Preston and family, Thank you for another year of great chilies.”

The Hatch Chile Store 5 star review on 5th August 2023

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Posted 1 year ago

“We ordered a 25 pound box and had to cull only 4 peppers for heat spots. They are nice and thick, peeled nicely after charring over charcoal, and made a GREAT batch of Chili Verde.”

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Posted 1 year ago

“This year's batch did not disappoint! The peppers were large and are very tasty! The Hatch Chile Store is my go to every year! Amazing peppers and even better customer service.”

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Posted 1 year ago

“Love my hatch. They survived the trip to Tennessee no problem. I will order hot next time because the Big Jims were much too mild.”

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Posted 1 year ago

“Awesome customer service. Chile nice, meaty and flavorful! Will definitely be ordering again.”

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Posted 1 year ago

“Most of the 25 lbs of chiles were perfect but there were quite a number that were partially spoiled. That spoilage was described in an email update on the “pause” a couple days later. Guess I received about 3-5 lbs of chiles that should have been paused. That’s why they only get a four star rating this year. On to the next!”

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Posted 1 year ago

“Second time I’ve ordered fresh green chile. Both times were incredible. No issues at all with the shipment. No spoilage or ruined peppers. I also order the roasted green chile in the jar. Never disappointed. A great way to bring a bit of New Mexico to Nevada.”

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Posted 1 year ago

“My subscription was canceled by the system and it also would not apply my subscription discount. The staff were wonderful trying to figure out what happened and helping to get my subscription back up and running so I would not be out of delicious Green Chile. My only complaint or should I say suggestion is to make the X-hot Green Chile available in the chopped frozen option.”

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Posted 1 year ago

“This is a replacement order for a prior shipment which came too late due to shipper's fault. I was impressed that all the food shipped to me was still frozen in our Florida heat. The attention to detail was excellent and the tamales, and beef chimi were delicious. This was amazingly good and I will certainly order from them again. Thanks to Pam from Hatch, for fixing my previous order. I highly recommend them for the delicious chiles.”

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Posted 1 year ago

“Absolutely delicious, fast shipping and excellent customer service!! Highly recommend to anyone, you all are the best! I will be ordering more!!”

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Posted 1 year ago

“The chiles were packed with care. I’m from Colorado but I don’t live there so it’s not easy to get the chiles. I’ll continue to order from the hatch Chile store.”

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Posted 1 year ago

“We,ve been buying your chili's for some time now,but just stocking up when road tripping thru hatch...nice getting to use your website now! Tamales on the way ...can't wait!!!!”

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Posted 1 year ago

“I love the Hatch Chile store. Up here in Wisconsin it is impossible to find green Chile's. Always incredibly tasting and fast service. Thanks for being there for me when I need a Chile fix!”

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Posted 1 year ago

“I set up a subscription. I got the first shipment, delivered as advertised. My only gripe is that I can't get the hot chiles already roasted.”

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Posted 1 year ago

“The box of chile arrived still frozen, even though it is 100 plus degrees here in Houston. Thanks again”

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Posted 1 year ago

“Love that I can have it shipped to Texas!!!”

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Posted 1 year ago

“Love the customer service. Got the hot whole peppers ..yum, yum. Going to order medium too. Only problem was they were all defrosted when received, dry ice all gone. But, weather has been soo hot. Love chiles and service”

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Posted 1 year ago

“Love the product and the care they take in ensuring its quality.”

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Posted 1 year ago

“I ordered early and paid for chili's over a month ago. I asked that they ship in September when I return home since they ship frozen. I got an email today that they have sold all of these. This is no way to do business.”

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Posted 1 year ago

Hey Andrew, We're so sorry this happened. We reached out and offered a replacement item at no charge and a discount code since you refused. We apologize sincerely for the inconvenience. Please feel free to reach out if there's anything else we can do to make things right. The Hatch Chile Store

Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,064 reviews