The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered HOT chili and what I have tasted so far is far from HOT. However, maybe when I open the next pound (I ordered 10 lbs) it might be a different story. I also found that our Krogers here in WV is now selling Hatch green chili which pleases me.”

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Posted 6 months ago

“I have placed my order twice one did not show Overnight delivery arrive four days late I do have to say customer service is Helpful very nice people to work with we’ll see if my order finally goes Through”

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Posted 7 months ago

“When I placed my order I said that we would be going on vacation but the hot hatch chile shipment was delayed. when I got notification of when the chile would be shipped I sent an email that we would be on vaction and to delay my shipment & provided a thursday date to ship. My order was shipped anyway & sitting at my door step. two days later I found someone to pick it up. It was hot weather in Portland, Or at that time. the chile is still useable but not as fresh.”

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Posted 7 months ago

“My order had to be placed 3 times. The first sas the initial order, which never came, because UPS said it had been ruined and destroyed; and Hatch chile was notified. I called and UPS had not notified Hatch Chile, but they sent the order to me again. The second order came completely thawed, and we were afraid to refreeze it, and we couldn't possibly eat it all right away. The third time we ordered the products with 1 day air delivery, $25+ dollars more on top of the $147 already paid. That order came today. The ice was melted, but the products were still frozen... no problem. The customer service guy was very polite through it all.”

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Posted 7 months ago

“There was confusion with my order being shipped. I was concerned due to the temps rising and the tamales being perishable. I received them with no ice left in the packs and the tamales room temperature. Not good. So if I order again I will wait until fall temps.”

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Posted 8 months ago

Hello Kimberly, Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 8 months ago

“Ordered online.. shipping was fast. The rellenos were sub-par. Stringy , not flavorful at all. I feel like I wasted my money on those. The chimichangas were good.”

Helpful Report

Posted 9 months ago

Hello Leila, Thank you for your honest review, I'm sorry that you did not enjoy your rellenos. I have no record of you reach out about this issue, if you don't reach out we can't resolve this issue. Please email us so that we can make it right! -The Hatch Chile Store

Posted 9 months ago

“I ordered the Hatch green chili stew on 3/18 and it was confirmed. I have not heard anything since then.”

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Posted 11 months ago

I'm sorry you haven't received your order. Our Hatch Green Chile Stew is currently on preorder and is expected to ship in mid-April. There is a notice about this during checkout. We expect to have it ready in the next 2-3 weeks. We promise to email you an update as soon as it is ready. Please let us know if you need anything else in the meantime. We truly appreciate your patience. The Hatch Chile Store

Posted 11 months ago

“I have not received my order. Weather issues. It will need to be sent again.”

Helpful Report

Posted 1 year ago

Hello Martha, We are very sorry to see that your order was delayed in transit by the shipping carrier. We try our best to ensure exceptional service, but once the package is in the hands of the carrier, it is out of our control. We want to resolve this so we are reaching out to you directly. We look forward to hearing from you. The Hatch Chile Store

Posted 1 year ago

“As of writing this, I haven’t received my products. Website says order was delivered. UPS says shipment was cancelled. Paid for shippment assurance. Funny thing is that I get a prompt to review the products and I haven’t received them. So far not impressed.”

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Posted 1 year ago

“You are too expensive”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We assure you that we offer the best price possible on our New Mexican foods. From the packaging to the carrier fees, shipping perishable items on dry ice is expensive. We use distribution centers nationwide to offer free shipping on all perishable products. We also do all the roasting, peeling, and packaging of your authentic Hatch Green Chile and the other dishes we make with them. We hope this helps you understand that our price is not unnecessarily inflated and that it is necessary for a small business like ours to be able to offer high-quality, perishable products.

Posted 1 year ago

“I realized that after two attempts to change my shipping address, that it had NOT changed after order confirmation. I wrote three emails, called twice on the weekend. Yes they were closed. I called twice, once before 8:00am, when they open and once at 8:05am. I left messages. At 7:49 am the email was sent to verify a shipping label was created. At 8:08am an email was sent saying they could do nothing but charge me $50 more to change the shipping address. I expressed my disappointment in their business practices and customer service. I got no response, no accountability NOTHING. HORRIBLE BUSINESS PRACTICES. Update. They responded and took the $50 charge off. Thank you I am hoping for a great product.”

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Posted 1 year ago

“Since our trip to NM in October we have been obsessed with Hatch red chili. We were very excited to get our two orders for the red chili pork tamales for Christmas eve. My husband was born and raised in NM. Unfortunately, we were very disappointed. We found the tamales to be dry, not enough filling and no more red chili flavor than any other tamale we have had in Oregon.”

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Posted 1 year ago

“Broad selection of unique Hatch Chile-based products. The freeze-dried salsa is amazing as are the Red Chile Pecans. Looking forward to steaming up some of the Cheese- Green Hatch Chile tamales. Unfortunately the Chile Rellenos just don't cook up well in my air fryer: very bready dough that never crispens and waaaaaaay too many seeds inside. Just inedible. That $70 would've been better spent on more tamales, maybe the delicious-sounding Pork ones.”

Helpful Report

Posted 1 year ago

Hi Shari, Sorry to hear that you did not like the rellenos. Do you still have some? If so, I recommend giving them at least 15 minutes outside of the freezer to defrost, then pan-frying them or baking them in the oven. This might help to cook them more thoroughly. Please let us know if there is anything else we can help with! The Hatch Chile Store

Posted 1 year ago

“I got the Chile Rellenos because I have enjoyed them in the past. It seems that they changed the recipe as the dough coating was much heavier and doughy than it was previously. I didn't enjoy them that much.”

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Posted 1 year ago

“The order took a little too long to deliver. However the product is exactly what I was told I was buying. Over all very good.”

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Posted 1 year ago

“I very much enjoy your products, but it seems to me that when someone is ordering gifts from your company online to be given to a third party, your website should have some place for the customer to fill out notifying who the gift is coming from so that the third party receiver of the gift knows who it is from.”

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Posted 1 year ago

Hey Robert, We appreciate the feedback! We hear you and this is something we would love to implement in the future. Please let us know if there is anything else you need. The Hatch Chile Store

Posted 1 year ago

“As a family we would make tamales every holiday season. Missing that tradition I order tamales from the Hatch Chile Store. Sad to say I was a little disappointed. The masa stuck to the husks in the chicken green chile tamales & the masa was extremely crumbly and dry, not moist at all in both the green chicken chile and red chile pork tamales. However the masa did not stick to the husks in the red chile pork. The pork tamales also has a lot more flavor than the chicken tamales.”

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Posted 1 year ago

“The items were out of dry ice, and already thawing. We had barely damp, cool, packing insulation around the product. No dry ice visible.”

Helpful Report

Posted 1 year ago

Hi Barbara, Thanks for reaching out! I'm so sorry about the way your order arrived. Typically orders for frozen products arrive cold with a small amount of dry ice left in the box. As long as they are still cold to the touch, then they are safe to refreeze and consume. We never recommend our customers consume a product if it arrives warm and spoiled. If it arrived totally warm, we are happy to reship it to you right away. Please let us know how we should proceed here! - The Hatch Chile Store

Posted 1 year ago

“Second year and probably the last Last year ordered hot it was mild at the worst and this year hot was a little better but not much. Order received on time but paced with ice that had melted but chili appears to be ok.”

Helpful Report

Posted 1 year ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Store sent stuff quickly, so that's good. The Chiles Rellenos were not great. The peppers were so fibrous they could barely be cut. Too much coating and too little cheese.”

Helpful Report

Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews