The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,204 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful! arrived just as expected. thank you!”

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Posted 1 year ago

“So delicious! Also arrived right on time, just right.”

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Posted 1 year ago

“You are too expensive”

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Posted 1 year ago

Thank you for your honest feedback. We assure you that we offer the best price possible on our New Mexican foods. From the packaging to the carrier fees, shipping perishable items on dry ice is expensive. We use distribution centers nationwide to offer free shipping on all perishable products. We also do all the roasting, peeling, and packaging of your authentic Hatch Green Chile and the other dishes we make with them. We hope this helps you understand that our price is not unnecessarily inflated and that it is necessary for a small business like ours to be able to offer high-quality, perishable products.

Posted 1 year ago

“I ordered some of the hatch 575 and put it in for a 2 day delivery and didn’t receive it for over a week then when I called customer service nobody answered and nobody called back they only responded by email and keep saying there’s nothing we can do. As a business there’s always something you can do it’s only if you are willing to do anything. Love the product didn’t like the company probably will never order again.”

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Posted 1 year ago

“Love it, I put it on just about everything, Hot dogs hamburger All Mexican food ameletes like how it's not watery,I first ordered two jars but was only half way through the first I ordered 3 more so I wouldn't run out , hot green an red mixed is the best 👍fast delivery couple days 😄 customer for life”

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Posted 1 year ago

“I realized that after two attempts to change my shipping address, that it had NOT changed after order confirmation. I wrote three emails, called twice on the weekend. Yes they were closed. I called twice, once before 8:00am, when they open and once at 8:05am. I left messages. At 7:49 am the email was sent to verify a shipping label was created. At 8:08am an email was sent saying they could do nothing but charge me $50 more to change the shipping address. I expressed my disappointment in their business practices and customer service. I got no response, no accountability NOTHING. HORRIBLE BUSINESS PRACTICES. Update. They responded and took the $50 charge off. Thank you I am hoping for a great product.”

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Posted 1 year ago

“The green chili is the best The delivery is very fast and good condition when it arrives”

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Posted 1 year ago

“Would have liked spicier chili.”

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Posted 1 year ago

“I ordered the rellenos as well as several jars of salsas. All are great tasting and good quality.”

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Posted 1 year ago

“Top notch addition to my green chili. Not the same without it.”

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Posted 1 year ago

“I placed an order and received a confirmation the same day showing the my billing address and shipping address in North Carolina. The next day I received a shipping notice showing my address as the shipping address. I immediately notified the store that they had used the wrong address and was told that they would take care of it and would send the Chile to the N C address. Next I received the Chile at my address. Since then I have been told by email that nothing can be done about your mistake. I have called the store twice but have never received a return call. As last resort I called my credit card company and they are in the process of canceling the charge. I put your Chile in my freezer so if you want it back you can have it picked up here. I don’t have much use for medium Chile. William Gruber”

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Posted 1 year ago

Hi William, I'm sorry we got off on the wrong foot. We want to make this right, so we have contacted you directly. We look forward to hearing back and seeing this resolved! The Hatch Chile Store

Posted 1 year ago

“Love the products and recipe for pozole.”

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Posted 1 year ago

“Hatch Chili Store has delicious chili rellenos and tamales! I order them often and love them.”

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Posted 1 year ago

“I've been to their location in New Mexico and the owners are great people!! The quality of product and shipping for my last order was perfect!”

The Hatch Chile Store 5 star review on 3rd January 2024

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Posted 1 year ago

“My chilies had thawed out and weren’t edible!”

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Posted 1 year ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Hatch chile is the best got my order super quick. I will be ordering again. 💕”

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Posted 1 year ago

“My wife and I are Native New Mexicans living in Ohio. We love our red and green chile. We recently purchased some hot, frozen green chile, and we love it. We will continue to buy from The Hatch Chile Store.”

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Posted 1 year ago

“I ordered two dozen chile rellenos. When I received it there was only one package of 12 in the box I contacted them sent them picture of my shipping label. The other 12 chile rellenos I received in a few days perfect condition Thank you for your excellent customer service Rick”

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Posted 1 year ago

“I wanted to try your tamales this time since the rellenos are great. I’m sorry to say that they were tasteless with very little chicken in them. But your customer service is great and I will be ordering rellenos again.”

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Posted 1 year ago

Hi Joanne, Thanks for your honest feedback. We are sorry you did not like the tamales. We want to see if there is any way to make this right, so we have reached out to you via email. We look forward to hearing from you! -The Hatch Chile Store

Posted 1 year ago

“Great products and customer service!”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,204 reviews