The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 11,850 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The red chilies 🌶️ were delicious and came in great condition!”

Helpful Report

Posted 1 year ago

“The taste and customer service is great with you guys. However,I was expecting more red. There was a lot of Chile that had not turned red yet.”

Helpful Report

Posted 1 year ago

Hi Janice, we are sorry this happened! This is unusual and we think something went wrong here. Our team will reach out to you directly to resolve this. We look forward to hearing from you. -The Hatch Chile Store

Posted 1 year ago

“I got a case of red hatch chilies delivered safe and fresh. Great quality and taste!”

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Posted 1 year ago

“Bought some fresh chile as well as some dry goods. Everything shipped well and was excellent quality. Will purchase again next season.”

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Posted 1 year ago

“I’m giving you five stars because I really like the Hatch Chiles. But there was a problem with my Delivery and UPS. Last week, I was supposed to get a delivery to my home, and it was never delivered, I didn’t get any information until I went to my email and read a notice from UPS, stating my package was undeliverable, and was going to be dropped off at a pick up location. The UPS driver never knocked on My door, nor did they leave a ticket on my door, Notifying me of a missed delivery. I contacted the hatch store and notified them by voice mail about the situation, I received a call but I missed the call, so I called back and spoke with a gentleman and told him I was able to pick up my box of Chiles, I had to end up discarding some of them because they had gone bad wherever they were sitting for all those hours. Overnight. Even the store clerk where I picked them up from said, “aren’t they supposed to be refrigerated”? so half of mine had to be disposed of, and I don’t feel it was fair that UPS mishandled my delivery.”

Helpful Report

Posted 1 year ago

“I am a contractor working for the US Army in South Korea, I have ordered from many places and had mixed results with items being broken, lost etc. I was worried that my order would get broken via shipment since the items were in glass jars, but they were packed very well, order arrived intact and is very delicious. The Hatch Chile Store, will be my "Go To" place for all things Chile from here on out. Thank you all and I have already let my co-workers and friends know, so you will be getting a lot more orders from us here in South Korea, thank you for supporting us and the Troops Overseas.”

Helpful Report

Posted 1 year ago

“I talked a week ago with a lady . The order arrived completely thawed and warm so had to throw away the rellanos .. the lady was supposed to reship some more or refund my money . Daniel called me on the 25th and I have been refunded my money. Thank you. I will order again when the weather is cooler.”

Helpful Report

Posted 1 year ago

Hello Tommie, There seems to be a misunderstanding here. We have reached out to you directly to get this resolved. We look forward to hearing from you. The Hatch Chile Store

Posted 1 year ago

“The chile was what I wanted and came when it was supposed to.”

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Posted 1 year ago

“Delivery arrived faster than expected, in perfect condition. Chilis were beautiful and very fragrant.”

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Posted 1 year ago

“Great Chilies! Great fast service!”

The Hatch Chile Store 5 star review on 23rd October 2023

Helpful Report

Posted 1 year ago

“Exceptional service! The chili is fresh and with great flavor! Would highly recommend!”

Helpful Report

Posted 1 year ago

“I’m very pleased with my delivery of hatch chiles. My order came on time and they were very fresh. They were exactly what I needed to recreate the green salsa I had on vacation. Thanks!”

Helpful Report

Posted 1 year ago

“I have been familiar with hatch Chiles for almost 40 years. And for the past 30 I have not been able to get hatch Chiles shipped to me because I didn't know about the hatch chile store. I do now and I'm making some of my favorite dishes using them. I cannot tell you how happy I am with the service the order that I placed and the people that I talk to in placing that order. Everything is wonderful thank you so very much”

Helpful Report

Posted 1 year ago

“Chili's came fresh the very next day after shipment. Smell brought me back to Las Cruces. Very good taste after roasting.”

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Posted 1 year ago

“They’re very clear they ship out on Tuesdays only. I’m half way across the country and it arrived Wednesday. Perishable items like chilies are always tough to ship and I got 1 bruised pepper (still usable) and the rest were perfect. I’m just so excited I can get in season, fresh hatch chilies shipped across the country without losing any quality. What a great deal!! Made chili rellenos and classic green chili and couldn’t be happier.”

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Posted 1 year ago

“Delightfully surprised! The packaging was amazing, the product was partially frozen and packaged with loving care, only regret is not buying more but there’s always next year!”

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Posted 1 year ago

“It was a pleasure doing business with you. I placed my order and it came off without a hitch great customer service and a great product. I was a little surprised that you ran out of mild but all in all you were great.”

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Posted 1 year ago

“Order went smoothly - I was out of town for a couple of weeks and requested and received confirmation that they would delay my shipment until I could attend to the fresh chiles. They shipped on Tuesday and I received them on Wednesday. Had my small chile roaster ready (which you can buy from these folks) and once they arrived, roasted them and had them vacuum packed and in the freezer that evening. Shipping and everything went very smoothly.”

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Posted 1 year ago

“Arrived on time, fresh and firm and the chili fragrance intoxicated my mind. Green chili cheeseburger, grilled cheese with bacon and green chili, green chili stew, ah...enchantment in paradise. Zia = Rainbows”

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Posted 1 year ago

“Just received Hatch Chile Peppers! They were packaged well and look great! I will be able to use them throughout the year! Thanks so much!”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 11,850 reviews