The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 11,856 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chiles are wonderful! So delicious! I took 1/2 of what I purchased to my son & daughter in law.(she’s from NM. They were over joyed.”

The Hatch Chile Store 5 star review on 14th August 2023

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Posted 1 year ago

“I found what I was looking for-small box of green chili’s and they were fresh and good.”

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Posted 1 year ago

“Well, when it comes to chili hatches number one we’ve been buying chili from Hatch for years In fact this year we’re going to go to New Mexico just to see you people can’t wait. Thank you for all you do Larry Coots”

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Posted 1 year ago

“I received my order & half of them were bad. I took pictures & sent them to you & never received a response. Am very disappointed in them!”

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Posted 1 year ago

Hi Susan, We are so sorry you did not receive a response. An agent reached out to you on August 3rd but our response must have gone to your spam folder. We just followed up again on that original thread so we can help you get this resolved. Please let us know that you received it. -The Hatch Chile Store

Posted 1 year ago

“Half of our chile was bad/ rotten. We ordered more and are anxiously awaiting its arrival”

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Posted 1 year ago

Hello Claude, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“I moved to Oregon a little over a year ago and missed my hatch Chili's and grilling them another happy customer thank you”

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Posted 1 year ago

“Born and raised in the North valley of Albuquerque, 4th generation New Mexican. Love Good Red and Green Chile!!! After 60 years I moved to Texas and you all know about Tex-Mex!!!!! What to do for our chile fix??? Hatch Chile Store is the answer!!! 2 day mail had me 30 lbs and it’s now roasted, peeled and in the freezer!!! (Well some already got ate) It fresh, big & meaty and the hot is perfect! Great service, fast shipping, fresh and well packaged!!! Thanks to everyone involved in getting a great product to my Texas door!!”

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Posted 1 year ago

“As usual, I received my yearly shipment of fresh chile on time and the chile is perfection. The heat level of the medium is just right and the chiles taste delicious. Thank you for helping me survive in New Jersey with the help of my beloved Hatch Green chile!”

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Posted 1 year ago

“This was my first time ordering and I will definitely order again next year. 100% Pleased with everything!”

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Posted 1 year ago

“Terrible thin skinned, over ripe, threw most away. Never again!!!”

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Posted 1 year ago

Hello Ronald, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“The staff was very polite and the order was easy. The medium peppers shipped when they said they would but I live in Alaska and it took UPS a week to get them here and about 20% of medium peppers were bad. I have never had that issue before. The hot peppers that shipped later arrived fast and were fine.”

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Posted 1 year ago

“I still have not received my chilis :(”

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Posted 1 year ago

Hello Elena, We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“best chili I've ever tasted”

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Posted 1 year ago

“I have ordered Hatch chiles from other sources and have not always had great luck with the chilies arriving in perfect condition. These chilies--from The Hatch Chile Store-- came packed in VERY convenient 1 lb packages and were still solidly frozen. They just arrived yesterday and today I will get to sample the chiles in green chile stew and to sample the rellenos and tamales that I added to my order. I will definitely order from these folks again!”

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Posted 1 year ago

“I was a little hesitant about ordering 5 pounds of roasted chiles, but they arrived in 5 one pound packages. Perfection! I also decided to try the chile rellenos, and I am so glad I did. My mouth watered just looking at them, and I had to eat three of them for dinner. I cooked them in the air fryer, following the package directions, then put some red enchilada sauce on them. They were undoubtedly the BEST chile rellenos I have ever eaten. If you are thinking about trying them, then I advise you to just do it! I have company coming and plan to put in another order right away. I also went out on a limb and ordered a table-top chile roaster. While it hasn't arrived yet, my friends are so excited about it, since they love my home-grown peppers. I can't wait! Here's another thing. When you do business with The Hatch Chile Store, you are dealing with real people, not AI. I truly appreciate the communication and feedback from them. I think you will too.”

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Posted 1 year ago

“Best Hot Green Chile in the USA = easy to order and be shipped”

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Posted 1 year ago

“Roasting my 29 lbs of mild green chilies They are so fresh and big. When I was deseeding I tasted it and WOW it was medium or hot and it was delicious ☺️”

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Posted 1 year ago

“It is great and awesome”

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Posted 1 year ago

“The chilli rellenos were thawed.”

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Posted 1 year ago

Hi Renay, We are so sorry about the way your order arrived. All of our frozen orders are guaranteed to arrive in perfect condition or we'll reship the order to you for free. Since we want to make this right, we reached out to you directly. We look forward to hearing back from you. The Hatch Chile Store

Posted 1 year ago

“If you want fresh right from the field green chile, the Hatch Chile Store is the place. I live in Tennessee but use to live In Lordsburg, NM. I get my chile from this store every year. Always fresh, crisp and ready to roast. I won't go anywhere else. I'd you have a taste for good green chile then I recommend Hatch Chile Store!!! And it's roasting day at my house.”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 11,856 reviews