The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,204 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They look beautiful but not hot at all. I bought the medium hotness”

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Posted 3 years ago

“The fresh green chiles I received this time were mostly real small. They were the kind that weren't real meaty so after you roasted them the chile part was about the same thickness as the peel. They had a good taste but there wasn't much there after roasting and I roasted them quickly...individually with a propane torch to keep them as meaty as possible.”

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Posted 3 years ago

“Good morning! I ordered the x-hot green chile (lumbre). Once here, I found the taste to be closer to mild than the "hot" that I am accustomed to eating. My wife and I, however, are enjoying this chile in our meals. I think the crop of this chile might have been different this year as compared to the "hotness" of other years. Could this be? Anyway, I liked your website, delivery was great, and I plan to try this chile again next year. Thanks.”

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Posted 3 years ago

“The first batch, hot, I received, although I was expecting two, was great. The second batch, medium, came in and I wasn't able to put them in the fridge until the next day. I had about 20% or so that had already started rotting, unusable. I'm used to Hatch Chiles, I livedinNew Mexico for 13 years and ate a lot of them. So I know they are normally good.”

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Posted 3 years ago

“I wrote you a note asking you to hold the chiles until the end of the month and you wrote me back telling me they would hold them until last week in September, And they arrived right when I was leaving for my trip, And I had to change my trip to take care of the chiles, The chiles were fresh and what I wanted, Just wished you could have done what you guys wrote me. Thanks Kelly Cowlishaw”

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Posted 3 years ago

“We have always been happy with the Chili. This year we have not received our chili due to circumstances. We will be happy to fill out the review when we get our shipment. Hope they come soon!”

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Posted 3 years ago

“My order was for my daughter who lives in San Ramon California... my daughter informed me that when they received the package, apparently some chiles were rotten and had to be thrown away... Not sure why or what happened but this was not the case with my first order that I placed last year...”

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Posted 3 years ago

“not what we expected. will not order again”

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Posted 3 years ago

“I really do love your company! Unfortunately, you sent me the wrong product. I requested Abuela's Traditional Red Chile Sauce. However, I received Sun-Dried Chile. What do we do next?”

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Posted 3 years ago

Hi Bonnie, Thank you for reaching out to us about your order! We are very sorry for the confusion here. The Abuela's Traditional Hatch Red Chile Sauce is indeed the Sun-Dried Chile sauce. Abuela's is our personal nickname for the sauce, but it is a sauce made from sun-dried red chile. The label on the jars was recently updated, which is why it looks a little bit different than before. We understand that this can cause some confusion for our customers, so we apologize for this! I have linked to the product page on our website, which shows an image of the sauce with the new label reading "Sun-Dried": https://www.hatch-green-chile.com/collections/sauces-and-salsas/products/fresh-chile-co-pure-traditional-hatch-red-chile-sauce. I hope this helps! Please don't hesitate to reach out to us if there is anything else we can do for you. Thank you for being a customer of the Hatch Chile Store!

Posted 3 years ago

“I ordered 10 pounds each of hot and extra chile to be shipped from NM to AZ (Tucson). When I received them, the peppers looked good. By the time I roasted them (one day after receiving them) half of the box had gone bad. However, I was able to rescue the rest of them and they are superb. It is better, in this heat, to buy them locally, I believe.”

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Posted 3 years ago

“I understand every year's batch is going to be different and that's why this years' batch is only acceptable. Nearly a pound of the chilis were damaged and rotted by the time it arrived. Hotness was just not as strong as last year's batch. Hoping better for next year!”

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Posted 3 years ago

“Placed an order for chili rellnos which was fine but also ordered fresh green chili at the same time and it has yet to come🙃”

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Posted 3 years ago

Hi Ken, Our Chile rellenos and fresh green chile come from two different facilities and this is why you have not received the part of your order that contains fresh Hatch green chile. We are doing our best to fulfill orders as quickly and efficiently as possible. Thank you for your patience and understanding.! Thanks, The Hatch Chile Store

Posted 3 years ago

“I'm not able to write a review, because I have not received my chili's yet!”

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Posted 3 years ago

Hi Linda, Thank you for reaching out to us regarding your order for Roasted Hatch Green Chile. We are currently out of stock of this product, and we won't be able to restock until later in the fall once we are ready to roast this year's crop. We apologize for this issue. We are hoping to be restocked around mid to late September. With that being said, there are a couple of options for your order. 1. We can place your order on hold until we are restocked in this product, and then we will fulfill it as soon as possible. With this option, we would issue a 10% refund for the inconvenience of this delay. 2. We can cancel and refund your order, then you can place a new order once we are restocked. Please let us know how you would like to proceed! Again, we are very sorry for this issue. -The Hatch Chile Store

Posted 3 years ago

“Haven’t gotten my Chile yet😢. I understand there was a mixup.”

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Posted 3 years ago

“I had to change my rating this time because the Sandia batch was at least 25% immature pods. The surfaces weren't smooth and shiny, without the wall thickness of ripe chilis. Those didn't amount to much after roasting and peeling. Someone got careless - or in a hurry to accumulate five pounds. Very little spoilage though. But, see you next year. I appreciate what you do.”

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Posted 3 years ago

“My order was delayed still waiting for it frist time ordering like this and such an expensive order so I get it soon thank you”

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Posted 3 years ago

“Half of my chili’s were either rotted out or moldy. I thought I payed extra for the guaranteed delivery. Maybe I didn’t. I was able to save about half of them. For next time, will you let me know what I should do to ensure that they arrive fresh. Thank you, George Gianopoulos”

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Posted 3 years ago

“The chili are great, but the customer support is horrable. You send out email one day and say that the shippment will be delayed one week because of rain and to let you know if we were going to be gone at that time. I did not resond because i wanted to delay it a week anyway. The next day you send out a email that it was shipping. I call and tried to stop my order from shipping. I was told that it had already shipped. The chili got her in good condition. One box came friday and were abe to get it processed. The next one came on saturday and we could not do it until wedsnesday, The chili was hard to peal. Dp not think I will order again from Hatch.”

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Posted 3 years ago

“To many chilies were bad”

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Posted 3 years ago

Hi Bruce, We are sad to see your negative review before you gave us a chance to resolve the issue. Opting for our 2-day guaranteed shipping method guarantees that we will take care of any spoilage that occurs with your order. All we require our customers is to contact us via phone or e-mail to start the claim process. We contacted you by e-mail and would like for you to give us the opportunity to resolve this issue as we make it a priority to ensure customers are satisfied with their chile orders.

Posted 3 years ago

“10 lbs, 1/4 th were busted or spoiled. Packers should care a little more. Disappointed. HEB next time.”

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Posted 3 years ago

The Hatch Chile Store is rated 4.7 based on 12,204 reviews