The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,007 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,007 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 7th January 2025

1725

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication with your company was poor to say the least, eventually received the product 18 days later!!!”

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(Hatch) - Posted 4 weeks ago

“Tasty chilies! Fresh as promised.”

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(Hatch) - Posted 4 weeks ago

“Awesome sauce”

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(Hatch) - Posted 4 weeks ago

“Excellent products and excellent service. Red and green chiles. I have roasted and froze. use them all of the time”

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(Hatch) - Posted 4 weeks ago

“All in all I have had great experience with Hatch Chile Company. I have ordered from you many times, especially at Christmas time. Most everything has gotten where it was supposed to be. Your chile is the best canned chile I have ever bought. I recommend you to every one.”

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(Hatch) - Posted 4 weeks ago

“I ordered 4 ristras and each one is so beauutiful. Red color, plump chiles and a nice top of raffia. My neighbors have seen them and wanted to know how to order some. Only The Hatch Chile Store has them this nice, I told them! Thanks”

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(Hatch) - Posted 4 weeks ago

“Their Chile products are excellent but their customer service is NONEXISTENT. If you have a need that must be fulfilled in a timely manner (like cancelling an order before it ships, then you are out of luck. I tried the chat route, the phone route and the email route. In the email I said I wanted the order to be cancelled, but they just replied and said 'what can I do for you?'. They did not even read what I said. Additionally, this is a premium priced product with a VERY poor website. For example, they save my credit card number. I want to remove that number, but there is no way to do that. Their web vendor 'SHOPIFY' will use your personal information to target you for other products not associated with Hatch.”

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Posted 4 weeks ago

“I was delighted with the three Pequin chili wreaths that I bought as Christmas gifts.”

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(Hatch) - Posted 4 weeks ago

“Prompt response Shipped great and quick We got two treated ristras for decoration, reminding us of the two decades that we lived in Santa Fe”

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(Hatch) - Posted 4 weeks ago

“I have ordered from y'all before and it was fantastic along with great customer service. I am sure this order will be just as good but this is for a Christmas present and is still tucked away”

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(Hatch) - Posted 4 weeks ago

“The chiles we got were good, however, nothing is more upsetting than to feel manipulated by a company. After I selected the chiles, the website lead me to a page that said something like, as a thank you, we have a special thank you gift for you. I did not want this gift which was $70 worth of green chili bacon. I did not say I wanted this but there was something on bottom of page that said “Order Here”. I clicked this because I thought I was ordering the green chili. When i checked the transactions from my credit card, I noticed that i had ordered the green chilies plus the bacon. As soon as I saw this, I emailed the company that night and called them the next morning several times. I finally got a hold of someone who told me they could not cancel order as it already went out that morning. I did notified the company that i did not want the bacon the night I ordered but the way they process orders makes canceling an order very difficult. Also, there was never a mention of the “ShipAid Delivery Guarantee” which is in addition to the shipping costs. As far as customer service, the person was nice but totally unable to help. Only the owner of the company can make decisions and he is not available to talk with about any problem. My recommendation is to make sure you only order what you want and do not expect any refunds or assistance if something is wrong. Customer Service is non existent since owner, who is the one who has to make decision, is unavailable. I am so disappointed because we love hatch green chilies but ordering from this company again is a NO from me.”

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Posted 4 weeks ago

Marsha, we've made the decision that processing orders quickly is what our customers want from us so we fill orders in the warehouse as quickly as they come in. I'm sorry that your order came in on a weekend when our CS team was out of the office but as they explained, the order had already been shipped before they received your inquiry. If you did not want the bacon, you did not need to click "buy now" on the thank you page for it. The top of that page makes clear that we have received your order and that the offers below are for add ons to your order. I'm sorry that was missed and hope you're able to give the bacon to a neighbor or friend. It is a delicious product!

Posted 4 weeks ago

“NO DRY ICE in package. Food total ruin. Very disappointed. Unlike prior service.”

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Posted 1 month ago

It looks like UPS delayed your package by a day, which is why it arrived thawed and the dry ice had all sublimed. Please send a message to our support team with pictures of the product. If it was still cold to the touch it is fine to toss in the freezer.

Posted 4 weeks ago

“This company and product is by far the best anywhere. If you want a true customer living in Wisconsin but from New Mexico ...my true opinion feel free to call me at 608 885 0851. My name is Larry. Nothing but 100 percent support for these " family members "!”

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Posted 1 month ago

“I have ordered fresh and frozen Chiles from you for several years. Recently, I ordered a bottle of green and a bottle of red chile powder from you. The chile powders are quite good, but your shipping fees are ridiculous. In particular, the “ShipAid Delivery Guarantee” of $3.49 on top of the $11.00 regular shipping charge is a so sad. Billing me nearly $15.00 to send me $26 of chile powders will make me think long and hard before I order products from The Hatch Chile Store again.”

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(Hatch) - Posted 1 month ago

“I will be making Colorado Pork Green Chilie this weekend. Something that I really miss. I will try to send you a couple of photos if remember ☺️ Hatch peppers are the best in the world 🌎”

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(Hatch) - Posted 1 month ago

“I’m very happy with the product and will recommend to my friends.”

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(Hatch) - Posted 1 month ago

“Never received them!”

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(Hatch) - Posted 1 month ago

“Made the best batch of pork green chili ever!!”

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(Hatch) - Posted 1 month ago

“The salsa was especially fresh! Looking forward to my next order ! Thx”

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(Hatch) - Posted 1 month ago

“Love the products from Hatch. None other compares.”

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(Hatch) - Posted 1 month ago

The Hatch Chile Store is rated 4.7 based on 12,007 reviews