The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,204 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order was delivered late and was partially spoiled. After sending an email to company they were quick and friendly. Tgey sent 10lbs to replace the spoilage in last shipment. Chile was great 👍!!! Good flavor and very hot. Made chile rellenos. Miss my home state of New Mexico”

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Posted 8 months ago

“So we had a problem but they fixed it promptly they were good to work with”

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Posted 8 months ago

“Chile order arrived in perfect condition.”

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Posted 8 months ago

“These were sent to my nephew. He loved receiving them. (3 peppers were inedible.) He processed them quickly and put in the freezer. Next year I will double the amount! Yes, from New Mexico and Virginia, we ate 100% satisfied.”

The Hatch Chile Store 5 star review on 19th August 2024

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Posted 8 months ago

“I was amazed at how quickly my order arrived. The shipping box, the fresh chiles delivered right to my front door...perfect! I couldn't be more pleased.”

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Posted 8 months ago

“Great support and care of service”

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Posted 8 months ago

“Perfect again, not a single bad one.”

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Posted 8 months ago

“Mediums too medium. Should have bought hots. Good fla or though.”

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Posted 8 months ago

“Arrived on time and was fresh !! Roasted the Chile ( lumbre x hot. . the taste was incredible.. Thank you Pam with my order. Will be ordering next year too..”

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Posted 8 months ago

“Still waiting for a notice that replacement peppers have been sent to me, and when to expect them.”

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Posted 8 months ago

“Excellent customer service and green chili!”

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Posted 8 months ago

“Besides having fresh, delicious green chile and super fast shipping, The Hatch Chile Store has amazing customer service. I usually order 25 pounds for the freezer. I feel so lucky to be able to have this stuff year-round... and to experience the smell of roasting chile all the way across the country. It never fails to bring back sweet memories of living in the 505!”

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Posted 8 months ago

“One of the boxes of chiles arrived spoiled. They shipped a fresh one right away which arrived in great shape. They were super helpful and easy to work with.”

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Posted 8 months ago

“Thanks so much for my very hot chilis. I've already roasted them. And getting ready to freeze for the year. I typically get fresh 24 lbs and that lasts me. My husband likes everything HOT. So I hope these blow him away. Thanks so much!”

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Posted 8 months ago

“Very good packaging”

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Posted 8 months ago

“Product came in rotting. Separated out 5 pounds of rotten chile. Called and sent email. You responded that I will get 5 more pounds to replace. That was fine. Four days later ( due to work schedule) I went to roast that 20 pounds just to find that another 5 pounds or so had rotted. The chiles that did survive wer wrinkly and limp. Just a bad experience. I even paid for better shipping to reduce this possibility. Thus happened last time I ordered a few years back.”

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Posted 8 months ago

“Wonderful fresh green chili in Minnesota!!!”

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Posted 8 months ago

“Received our 25 lb box of green Chile about a week and a half after ordering. Waited a couple days to grill them all on the weekend, by which time about 25% were already bad and leaking. Another 10-15% were already ripe and red. Relative to buying in the store frozen, it worked out to about $10 per bag, which would normally run $6-7 in the frozen section.”

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Posted 8 months ago

“Good response to questions.”

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Posted 8 months ago

“Great chiles. These were nice and big. 100% quality. I actually ordered a second box to give out as gifts.”

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Posted 8 months ago

The Hatch Chile Store is rated 4.7 based on 12,204 reviews