The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.70

4.7 Rating 11,845 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,845 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hatch chile is the best got my order super quick. I will be ordering again. 💕”

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Posted 10 months ago

“My wife and I are Native New Mexicans living in Ohio. We love our red and green chile. We recently purchased some hot, frozen green chile, and we love it. We will continue to buy from The Hatch Chile Store.”

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Posted 10 months ago

“I ordered two dozen chile rellenos. When I received it there was only one package of 12 in the box I contacted them sent them picture of my shipping label. The other 12 chile rellenos I received in a few days perfect condition Thank you for your excellent customer service Rick”

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Posted 10 months ago

“I wanted to try your tamales this time since the rellenos are great. I’m sorry to say that they were tasteless with very little chicken in them. But your customer service is great and I will be ordering rellenos again.”

Helpful Report

Posted 10 months ago

Hi Joanne, Thanks for your honest feedback. We are sorry you did not like the tamales. We want to see if there is any way to make this right, so we have reached out to you via email. We look forward to hearing from you! -The Hatch Chile Store

Posted 10 months ago

“Great products and customer service!”

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Posted 10 months ago

“I used wrong address for the shipment but the Hatch Chile Store really took action then shipped another box very fast to correct address making sure the customer totally is satisfied with result. Thank You.”

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Posted 10 months ago

“I am really pleased with the quality of the food products. My recent order was for a variety of tamales. I've had the green chili vegetarian and red chili pork tamales and they are outstanding. I especially like the masa is exceptional! It is light and compliments the flavors of the fillings perfectly! I will be ordering these again.”

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Posted 10 months ago

“Very poor tracking of orders and unresponsive customer service. This is my experience with the store.”

Helpful Report

Posted 10 months ago

Hey Michael, I'm sorry to hear you were not happy with your experience. Our records show that we spoke earlier this week to provide a status on your order. If you have any other questions or concerns, please don't hesitate to reach out. The Hatch Chile Store

Posted 10 months ago

“I had purchased tamales from Hatch Chile Store last year and it was great. So I decided to order again. I was very disappointed. The tamales were so dry and lacked salt. It was a lot of money to pay to get nothing but disappointment. The shipping experience was great, they were still frozen when they arrived. But I think maybe the tamales had been frozen too long and maybe that's why they were so dry and crumbly. I doubt I will order again. The company contacted me and offered a discount on a future purchase. I will not buy these again and will not recommend them. I requested at least a partial refund instead and heard nothing but crickets after that.”

Helpful Report

Posted 10 months ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 10 months ago

“Haven’t received our order!!!”

Helpful Report

Posted 10 months ago

Hello Blair, We are sorry you have not received your order! It was shipped on 12/21. We sent you an email with tracking information so you can keep an eye on it. Please let us know if there is anything else you need. The Hatch Chile Store

Posted 10 months ago

“The tamales were very tasty, flavorful, and overall delicious. They brought a taste of home to our Virginia family.”

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Posted 10 months ago

“I got pork tamales which I love but found them tasteless with a lack of flavor, even the masa covering was very plain, being a tamale effectionado, I was disappointed, especially since New Mexico is known to be the best..just giving an honest appraisal.”

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Posted 10 months ago

“Great products! I rarely make enchilada sauce from dry pods or powder as long as I have your sauce in a jar. The mixed green and red chile is awesome!”

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Posted 10 months ago

“So I'm not sure how to complete the rating. Service and communication was good regarding my order. The order arrived on time and was still frozen. The order was 2 dozen tamales- green chile &cheese, red chile pork tamales. The masa on both kinds was flavorful and fluffy and just the right amount. The red chile pork tamales were good. I have had 2 green chile & cheese tamales and have been unable to find or tast any cheese plus the amount of chile was inconsistent-barely enough on one and just the right amount on the other (the chile had a very good flavor). Unfortunately the jury is still out. Just received a new batch of green Chile/cheese tamales (courtesy of Daniel) to try. They were delicious !”

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Posted 10 months ago

“Very good, I mixed it with some of my cheeses, and I mixed it with some of my food that I made and I gave some out as gifts.”

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Posted 10 months ago

“Made a mistake on my order and asked them to fix it...done! Order arrived fast inspite of being close to Christmas. Very pleased!”

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Posted 10 months ago

“Excellent. Will be ordering more soon. Can you provide guidance for heating your products using an Air Fryer?”

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Posted 10 months ago

“I ordered three dozen tamales for family in Maine. They LOVED them all!! So happy and will definitely be ordering again. Great experience.”

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Posted 10 months ago

Hi Nicole, We are so glad! We thank you so much for your support and hope to deliver many more orders for you in the future :) The Hatch Chile Store

Posted 10 months ago

“Love being able to get authentic New Mexico food here in NY. Can't get that locally & when we can't be in New Mexico this is perfect”

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Posted 10 months ago

“Since our trip to NM in October we have been obsessed with Hatch red chili. We were very excited to get our two orders for the red chili pork tamales for Christmas eve. My husband was born and raised in NM. Unfortunately, we were very disappointed. We found the tamales to be dry, not enough filling and no more red chili flavor than any other tamale we have had in Oregon.”

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Posted 10 months ago

The Hatch Chile Store is rated 4.7 based on 11,845 reviews