The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.70

4.7 Rating 11,844 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a very sincere 'two thumbs up'”

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Posted 5 months ago

“I like your hot chile”

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Posted 5 months ago

“My order with frozen products was greatly delayed by UPS and delivered thawed out and unusable. I contacted hatch chile store and they immediately made it right and shipped new order overnight in great condition Thank you”

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Posted 6 months ago

“The very best quality frozen green chili outside of New Mexico. Hot and spicy. Packages are just the right size and not full of water.”

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Posted 6 months ago

Hi , We are thrilled to hear that we were able to provide you with such a positive experience. We truly care about our customers and believe that building good relationships with all of you will result in a more sustainable business over time. Thank you so much for the kind words and great review. We really appreciate it! Thank you for being a customer of the Hatch Chile Store! :) Thanks, Emily

Posted 6 months ago

“Superb customer service. When UPS mishandled my delivery, Daniel made 100% sure that he kept working until I was totally satisfied. He was a class act!!!”

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Posted 6 months ago

“If you like Hatch Green Chile you will love their products. Great taste with the right amount of heat.”

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Posted 6 months ago

“I love ordering from Hatch Chile Store !! Love their products and items arrive in great shape (frozen or otherwise). Thank you Hatch Chile Store team !!!”

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Posted 6 months ago

Hi Heidi, We are thrilled to hear that we were able to provide you with such a positive experience. We truly care about our customers and believe that building good relationships with all of you will result in a more sustainable business over time. Thank you so much for the kind words and great review. We really appreciate it! Thank you for being a customer of the Hatch Chile Store! :) -The Hatch Chile Store

Posted 6 months ago

“These chiles have a delicious flavor, came perfectly packaged, were clean and free from skin, so convenient to use in recipes, and all around perfect.”

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Posted 6 months ago

“Love the ease of being able to shop on line”

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Posted 6 months ago

“Ordered the frozen hot Hatch Chile. Perfect heat level (hot, but not too much ) and absolutely excellent taste! After adding this to our cheeseburgers, life in Texas has suddenly been turned up a couple of notches. Wife and I have now been officially ruined and won’t be going out for burgers again! So good !! Next endeavor… trying to create the perfect Dion’s Pepperoni- Green Chile pizza substitute! Oh yeah…. Life is good! Thanks Hatch Green Chile Store!”

The Hatch Chile Store 5 star review on 18th May 2024

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Posted 6 months ago

“Great stuff and great customer service!!! Sent me two free jars of salsa after a mixed up order!!! Highlt reccomend !!!!!”

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Posted 6 months ago

Hi Bill, We are thrilled to hear that we were able to provide you with such a positive experience. We truly care about our customers and believe that building good relationships with all of you will result in a more sustainable business over time. Thank you so much for the kind words and great review. We really appreciate it! Thank you for being a customer of the Hatch Chile Store! :) Thanks, Emily

Posted 6 months ago

“I have ordered chile on-line from this shop for several years now...both the pre-roasted green chiles and the fresh green chiles. Great service and great products. I am from the southwest (both AZ and NM), but now live in SW Florida. Let me tell you, it is impossible to find good food prepared with green chiles in this part of the country. The Hatch Chile Store is a god-send. Thanks!”

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Posted 6 months ago

Hi William, We are thrilled to hear that we were able to provide you with such a positive experience. We truly care about our customers and believe that building good relationships with all of you will result in a more sustainable business over time. Thank you so much for the kind words and great review. We really appreciate it! Thank you for being a customer of the Hatch Chile Store! :) Thanks, Emily

Posted 6 months ago

“Simply amazing! The Green Chili Stew is perfectly made ! Definitely worth buying ! Highly Recommended! I already bought my next batch of Green Chili Hot and Green Chili Stew.. The Green Chilies s about the equivalent of Medium. Great Tasting!!”

The Hatch Chile Store 5 star review on 16th May 2024

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Posted 6 months ago

“I only buy Hatch Chile and I give it to my family and friends...thanks Bruce”

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Posted 6 months ago

“Purchased a 2’ treated Chile String from Hatch Chile Store. Ordering was easy, shipment was on time. Chiles were as described. The Chile string was minimally packaged so there were some 6 broken Chilies . The treated process was in good condition. The price was on the “High” side for product received. 4 star rating was a result of price and shipment damage.”

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Posted 6 months ago

“0rdered some Hatch Green Chile Stew (5#), which was a new item . After receiving it about 3 months later I was appalled at the consistency of it and could only describe it as Green Mush as it was not a chunky stew but was more like a mashed paste. I talked to Daniel who said he was the manager about receiving a refund or credit in the Amount of about $82.00 and was told they don't credit food items even after me sending him pictures of the product that he requested. After 30 minutes of pleading my case to Daniel he offered me about $30.00 worth of jarred chile product in exchange. That was totally unacceptable to me but was refused a dollar for dollar exchange. I then disputed the charge with my credit card company as "not as presented or advertised"! I will no longer do business with The Hatch Chile Store.”

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Posted 6 months ago

Hello David, I am sorry we could not come to an agreement with your issue. At this time we have done everything we possibly could for your situation. If there is anything else we can do for you at this time please let us know. -The Hatch Chile Store

Posted 6 months ago

“All Your Products Are Out Of This World!! I now live in Tennessee and when We get the urge for good old New Mexico cooking You are our fix!! Thanks For All Your Products! Alfonso Sanchez Shelbyville, Tennessee.”

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Posted 6 months ago

“This is my third order of Chile Rellanos from the Hatch Chile Store. These rellanos are wonderful. They vary in heat-spiciness, but they are never too hot. I cook them in my convection oven on 350 for 25 minutes and they come out great!”

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Posted 6 months ago

“Everything we've ordered from the Store has been delicious! We also appreciate the recipes you've provided with ideas for using your products.”

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Posted 6 months ago

“The Hatch pork stew I ordered was excellent! It was better than I even imagined it would be. Half of the containers were thawed out, so we ate them first.”

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Posted 6 months ago

The Hatch Chile Store is rated 4.7 based on 11,844 reviews