The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and when I opened the package the ice was gone ! I emailed about it and I was asked if I took a picture. I said no , but I will for next time if that happens ! I asked for a replacement and I have not received a response , I emailed again …. Nothing ! I emailed again and asked for a refund , still no response ! I had my bank get my money back ! Terrible way to treat your customers”

Helpful Report

(Hatch) - Posted 5 months ago

Unfortunately, we will have to contest the chargeback. We would be happy to re-ship if you provide a picture on receipt as outlined in our customer service policies which you agree to at checkout.

Posted 4 months ago

“Poor quality product.”

Helpful Report

(Hatch) - Posted 5 months ago

“Ordered red chile tamales and green chili rellenos. Both products had lots of frost built up inside the packaging, making us wonder how old the food actually was...we were disappointed!”

Helpful Report

Posted 5 months ago

“The Chimichangas that I purchased for approximately 70.00 were terrible, no one in my family liked them..”

Helpful Report

(Hatch) - Posted 5 months ago

“Disappointed, medium hot Chile tastes like water”

Helpful Report

(Hatch) - Posted 5 months ago

“Received spoiled. No marking on container that said perishable. Was not in insulated cooler as described on website.”

Helpful Report

(Hatch) - Posted 6 months ago

“A year old and flavorless”

Helpful Report

(Hatch) - Posted 6 months ago

“Received order timely however it was not shipped on dry ice and all items were completely thawed. Such a waste.”

Helpful Report

Posted 6 months ago

“Ordered the bacon the first order had a bad odor to it ,the replacement order was delivered and there was no dry ice left and the bacon was not even cool to the touch and had to be thrown out. I requested a refund but have not seen anything yet.”

Helpful Report

(Hatch) - Posted 6 months ago

“I ordered 10 pounds of hot. Were shipped out of California. The chiles arrived fine. Hot as advertised, but with zero chile flavor. Decided I would do a taste test. I went to my local store and bought some frozen hatch chiles from last year's harvest. The store bought were what chiles should taste like. Hatch chile store chile's lose in a landslide.”

Helpful Report

Posted 6 months ago

“Order arrived after 8 days and all dry ice was evaporated and frozen products were thawed out and hot”

Helpful Report

Posted 6 months ago

“Postal Service said my address don’t exist so I lost out on my money”

Helpful Report

Posted 6 months ago

“I received my chilies thinking I was getting hot chilies. It’s the same heat as you can buy at stater brothers for 2 dollars a pound. I called to work something out ,with them not caring. The chili is very expensive. You’re not gonna get what you pay for.. if you want heat don’t buy from them. They don’t have hot Chili’s and won’t help you..”

Helpful Report

Posted 6 months ago

“Preston you are so right. You and your marvelous co did nothing wrong. It must be my fault that you can't overnight ship a usable box of Chiles for 3 weeks! That it's because I don't understand your business is my fault. And insulting me by saying " you are not selling widgets" is somehow an apology for not being able to get a box of Chiles delivered on time. Yes it's all my fault. Your CO motto must be " it's all the customers fault if we don't do our job". I don't want a box of free Chiles. In fact I want nothing from you or your co except the promised refund. Let's see if you can do that without blaming me!”

Helpful Report

Posted 6 months ago

Matt, I'm sorry you are dissatisfied with the free chile and refund. Weather delays on UPS's end, and fresh produce being unpredictable is part of this business. Normally, customers understand that. Please order elsewhere. We do a great job for our customers, but sometimes it is best to recognize that there are folks who will never be satisfied and part ways with them.

Posted 6 months ago

“I was very disappointed with my order. The green chile tortillas were broken up and I couldn't use all of them. My red chile tortillas tasted great but quite a few had slices in them which stopped me from making my enchiladas. I would appreciate a new order,not sure if it was the shipping on handler. Thank you Bob Craig”

Helpful Report

Posted 6 months ago

“It takes a week to get it, by then it's no good.....shipping is horrible, to say the least!”

Helpful Report

Posted 6 months ago

“Beans had weevil would not take a return or credit my account. We’re done with you.”

Helpful Report

Posted 6 months ago

Hi Edwin, per your phone call the beans arrived in great shape and you even cooked with them without issue. After over a week, you found weevils in them. Once you have received beans, we cannot control the conditions they are stored in, nor can we really provide credit for product you have already used and enjoyed. I would definitely store your beans differently going forward and am sorry that you were upset with what happened to them after they arrived.

Posted 6 months ago

“You heard from me already”

Helpful Report

Posted 7 months ago

“The chilli was bad and try would not replace it.”

Helpful Report

Posted 7 months ago

“Never received an order. Reached out but no response so so far. Poor customer service and poor shipping.”

Helpful Report

Posted 7 months ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews