The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,152 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest I am a little disappointed after my first experience with The Hatch Chile Store. After ordering fresh red chiles, the order was not shipped on the day that it was scheduled to leave. I submitted a couple of emails to customer service that went unanswered. Someone did finally call me back after leaving a message, but by then I was too late to get the fresh chile as you were finished with the harvest. I accepted the frozen equivalent of the 10# fresh that I was hoping for. For me I enjoy the roasting of the chiles, so I was disappointed to miss out for this season.”

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Posted 8 years ago

“I thought it would have been more, only two had any heat.the rest were mild”

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Posted 8 years ago

“Easy ordering, decent pricing, prompt delivery. But....ordered 5 lbs hot chile and it's not even a little spicy :*( It's flavorful but is seriously the least hot Hatch chile I've ever eaten. Perhaps an order fulfillment mix up? I'm a NM girl, born and raised, and now living in Seattle so you can imagine my devastation.”

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Posted 8 years ago

“This was my second year ordering my Hatch green chile from your company. Last year I ordered 25 lbs of the medium chile, it was pretty mild. This year I ordered 5lbs of your Hot chile and was very disappointed that it had absolutely no heat, it was mild like last years. Not sure I will be ordering any in the future. Sorry, Kimberly”

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Posted 8 years ago

“I would rate the HTch Chile Store higher except for one very important issue. The Chile was exactly what we wanted. The issue I had is that when placing the order I was never allowed to select the shipping method and thus the cost. I ended up paying $45 for the Chile and almost $49 for two day shipping. I have shipped 3 and 4 day shipping from another Hatch store for a fraction of the cost with no spoilage issues. If I needed to I might use this store again however any recommendations I make to friends will incude this issue.”

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Posted 8 years ago

“I would never use USPS for delivery. Very late for delivery. Box was damage Open areas of box had damage chile. I try go submit complaint. Nothing was done I would rather judt buy frozen chile from now on , from bueno.”

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Posted 8 years ago

“Although the chilis were very fresh, The hot chili was very mild. I was very disappointed. The medium-hot chilis I ordered a few weeks ago had no heat at all. I actually have to order some habenaro extract to spice them up.”

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Posted 8 years ago

“I had to call your store because I never received my order. That was after waiting 2 1/2 weeks. The gentleman that I spoke with was pleasant and said that another order would be sent. I hope this order gets here. This was my first order. We'll see.”

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Posted 8 years ago

“At 10.00 a baggie which I ordered the hottest Sandia I'm not very happy. From now on I will make my yearly trip to Espanola!”

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Posted 8 years ago

Hi, can you explain why you are unhappy?

Posted 8 years ago

“I ordered hot and XX hot because I planned on mixing the two as my previous orders the XX Hot was a little to much to eat straight. Unfortunately this years batch the hot was like lettuce and the XX has minimal spice factor. I have imported green chili for my self over a number of years and have had hit and miss success. I thought I found what I needed with The Hatch Chili Store after my last order, but this year was a bit disappointing. I have to be grateful for the green chili, but wish I would have a little more kick”

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Posted 8 years ago

“I would of given this a higher rating however we ordered Sandia Hot this chile isn't hot it tastes like mild to us we are from there that transplanted to Illinois so we know hot chile since we use to buy it at the local grocery store and they would roast it for us. It tastes like Hatch but doesn't have the heat we desired. I hope this helps Tom / Frances”

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Posted 8 years ago

“Hi All, Finally received my shipment of frozen chili. The shipping and distribution system this company uses appears to be very slow, with orders in limbo, delayed, or lost. I hope they fix it. I will say that once they shipped, I received the chili promptly. The 1-pound packages were still frozen solid when they arrived, even here in Florida. Regarding the chili, I have to say the quality of the product is average compared to two or three years ago. I understand (and appreciate) variability in heat and expect it. However, the chili appeared to be overly roasted (very soft, almost mushy) and brownish green in color. Orders in years past have been mostly a very bright green, with firm pieces of roasted meat. Not sure what changed, but hopefully next year will be better and get a 5-star rating from me.”

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Posted 8 years ago

“The product arrived frozen and as described. However, I never received an email alerting me to the delivery, so I did not know it was being delivered. It arrived to my office after-hours (luckily someone was still around to accept it), and I had no way of getting it home because I didn't know it was coming and didn't drive my car that day.”

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Posted 8 years ago

Hi Jennifer, We did send you an email when the box was shipped out. I'm sorry if it went to your spam folder but it was definitely sent! Best, Preston

Posted 8 years ago

“Still waiting for delivery of my red chile.........It would be good if you updated people on approx ship date..thanx Ed Taylor”

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Posted 8 years ago

Ed, unfortunately we have no way of knowing when we'll start shipping the red each year. It really does just depend on the weather!

Posted 8 years ago

“My order on Sept. 16th was for 5 pounds of roasted chilis, 5 pounds of fresh red, and an 11 ounces of green chili powder. I did pay the 2-day shipping as recommended by the Hatch Chili store, but realized that as it was Friday that they most likely wouldn't ship out till Monday for a Wednesday delivery. On Wednesday, 9/21, the tracking number still had not updated, and that should have been my 2-Day delivery time (i.e. I was sitting around waiting) so I contacted the company. I received a reply, "We were not able to get your box out yesterday, but will be sending it out today. You should see movement on your tracking number around 5 pm today. We will be shipping out your powder order later this week." Okay.... If I had not contacted the company I would not have known this because they did not send me any update or notification that there was a delay, I had to ask. I paid for 2-Day shipping and it took a week, I received my roasted chilis on Friday, 9/23. I'm in Phoenix, AZ and these were coming from one state over, not going across the country. I received my 5 pounds of chilis on 9/24 and I was home when they arrived in a little styrofoam cooler, opened them right away, and they were not frozen, but still cold, so I threw 4 bags in the freezer and kept out the one that was completely thawed. I received my chili powder on 9/24 and my fresh red chilis on 9/29. In the interim I surprisingly found some Hatch chilis at a local Sprouts and was able to get a nice quantity that were fresh and firm. My last words on this order from the Hatch Chile Store were that my fresh red chilis were shipped (according to tracking) on Tuesday, 9/27, I received them on Thursday, 9/29, and they were just thrown in a box and the condition was semi-firm, which was disappointing because in comparison I know that I went back several times to the grocery store to buy more at $1.49 a pound and they were very firm and fresh, and most likely they'd been in the store for several days. I was expecting firm, fresh red chilis and got somewhat soft chilis, which did not seem fresh at all, which I've been sitting on as kind of the last straw about this $133.50 experience. They taste good but I drew the short straw regarding this experience.”

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Posted 8 years ago

Hi Kathleen, Red chile is not like green. When shipping, it is already fully mature and begins to soften within a few hours of being picked. It would be similar to picking a peach a week before it is completely ripe while it is still firm (this would be green chile) vs picking it when it is completely ripe and so soft a small touch would bruise it (this is red chile). Best, Preston

Posted 8 years ago

“Received my fresh green chili and was happy with that but the medium hot was not hot at all just plain with no spice.”

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Posted 8 years ago

“Chilli has no heat to it. It was medium to hot but taste like mild”

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Posted 8 years ago

“I order 12 jars of the Green & Red Chile Sauces that come in glass jars. About half of them arrived broken, which was a mess to clean up. Customer service was very helpful in replacing the broken jars right away. However, when I received the replacement jars 2 of them were broken too! I gave up after that getting them replaced. I also ordered Medium Hatch Green Chiles. The flavor was good but not as spicy as I would have hoped.”

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Posted 8 years ago

“I ordered the hot chilies but they were mediums at best. I've eaten greenchilies since a child growing up in New Mexico. The shipping, packaging and delivery was excellent and the product was in great shape.”

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Posted 8 years ago

“After a friend spoke to someone at Hatch on the phone about the heat levels in the chile, we ordered 10 lbs of "hot" instead of "extra hot" roasted - but so far the chiles we've tried have been more on the medium side. However, the quality and taste is good, I just really need some hotter for a couple of recipes. Also, I expected to receive product on Thursday (2-day shipping purchased) and had made arrangements to have someone there to wait for it, but It didn't arrive until Friday and I had to make special arrangements again. On the positive side, the packages were still very cold and the product was fresh. My rating is really between average and good, could have been very good if there was more heat!”

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Posted 8 years ago

Hi Gloria, Unfortunately, heat is very subjective. We use the standard "hot" variety which has been grown here in NM for decades (Sandia) but this has been a wet year. As such, all of our chile is on the milder side than in a typical dry year. We do not actually offer roasted X-Hot so Sandia is the hottest option we had for you. As to the shipping, we do not ship the day orders are placed. Frozen orders are shipped Tuesdays and Wednesdays based on the availability of dry ice. The shipping speed (2-Day) is measured in the number of days between when the package is shipped and when it is delivered. Since your order went out on a Wednesday and arrived on a Friday, that is on-time for 2-Day service. Best, Preston

Posted 8 years ago

The Hatch Chile Store is rated 4.7 based on 12,152 reviews