The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,152 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive salsa but Tasty”

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Posted 5 years ago

“Issue resolved”

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Posted 5 years ago

“I requested and paid for 2 day delivery and it took 4 days. Chili was shipped from Nevada and we are directly north of New Mexico. The dry ice was gone but the chili was still frozen so no damage. I love the taste of your chili By far the best tasting. Thank you”

Helpful Report

Posted 5 years ago

Hi Rosie, It looks like you placed your order on a Thursday. We are not able to ship out our roasted and frozen chile after Wednesday. If we ship any later in the week it will get held up at a FedEx warehouse over the weekend and spoil. It looks like we got your order shipped out the following Monday. I hope you enjoy your chile :) -The Hatch Chile Store

Posted 5 years ago

“The Chilies did show up in a timely manner. Thanks for that. There were 6 Chilies that were rotten and were leaking through the box. I would have thought they came in some sort of bag and not just in the box. Not crying about it just thought you should know.”

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Posted 5 years ago

“Several of the peppers were bruised and rotten due to damage to the box during shipping. Considering how much you charge for shipping I would think a little more protection could be provided.”

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Posted 5 years ago

Hi William, We reached out to you in an effort to solve the problem. We offered to reship your box of Chile because you paid for 2-day shipping. Our 2-day shipping guarantee is that if your Chile does happen to spoil during transit, you can send us a picture and we will reship the amount of spoiled Chile that you lost, free of charge. We want to make sure that our customers have the best experiences, this is why we offer that guarantee. We would love if you could get back to us so we can make things right! Thank you, Hatch Chile Store

Posted 5 years ago

“My peppers arrived and almost 1/2 were red... so I notified you.. I was told this was end of season and that was normal.. ok I cannot live with that.. but when I order mild.. I wanted mild! I believe somebody boxed the wrong peppers for me.. these peppers are aggressively hot.. I made the mistake of letting my grandson eat one while I was roasting the second batch... poor child.. it sat him on fire.. I thought he was just being whimsy so, I attempted to eat one... no! They were obviously mispackaged... they smell wonderful.. but we can’t eat hot... on the ad it says mild has very little to no heat.. but I promise you... these were hot! ...”

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Posted 5 years ago

“Very small chilies this year .. majority are only slightly larger than jalapeños and soft and wrinkled.. not on par with previous years... maybe I waited too long to order this season.”

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Posted 5 years ago

“Arrived fresh. Excited to get it roasted and in my belly! Ordered medium-hot and was entirely disappointed that there were no heat to these at all. Very flavorful put just no spark”

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Posted 5 years ago

“Have always enjoyed your products. Waited too long this year to order. Looks like I got the last ones, small horse shoe shaped chilies, no spank, very dissapointed, my fault.”

Helpful Report

Posted 5 years ago

Hi Matt, We called you and left a voicemail just a few days after leaving this review. We attempted to solve the problem by offering you a 50% discount off of next years batch of Chile. The offer still stands if you would like to get back to us. Thank you, Hatch Chile Store

Posted 5 years ago

“Since moving away from NM I have used Hatch Chile Store to get our green chile fix. I order for myself and my adult kids. The product is always good. My major issue i that each year, the communication that there will be a shipment is absent- despite claiming they do tell you. One year I was out of town and had no one who could grab the package and the chile went bad. And again this year, I just got a delivery confirmation, not knowing it was coming and am out of town. Luckily, I have a back up. They are also very slow to answer emails - this year I sent an email over a week ago inquiring when the roasted red chile can be ordered- no response yet. They need to up their game communication wise.”

Helpful Report

Posted 5 years ago

Hi Deb, We reached out to you within a few days after you left a review in an effort to solve the problem. We called and left a voicemail asking if we could check to see if the email we had on file was correct, being that we do email customers when their orders ships. We also offered a 30% discount off of next years order to make up for you troubles. I can also see that any email that had been sent to our support email was answered the same day. Please contact us if you would like that discount! Thank you, Hatch Chile Store

Posted 5 years ago

“last year I got medium chilies and they were too hot. This year I got medium and they have no heat and little flavor,”

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Posted 5 years ago

“Ordered Big Jim green chiles Expected medium hot, but these are mild, maybe medium if you squint real hard. Otherwise happy... chiles showed up promptly and in good condition/freshness. Good flavor just really disappointed by the low heat from what’s typically a medium heat pepper.”

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Posted 5 years ago

“Chile Peppers are not really hot more like mild.”

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Posted 5 years ago

“I ordered 5 lb medium hot. I weighed it after opening it, it was 4.69. There was a large rotten Chile . There were a lot of Chiles red and turning red. I just ate some and they are very hot, not medium hot.. also many were twisted and coiled which made them hard to roast and peel.”

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Posted 5 years ago

“Ordered 25 lb box. Box was open and half full. Of what was left in box, 14 peppers were rotten from tip to about halfway up the chilli. Not sure I will order again. Lots of money for maybe ten lbs of peppers.”

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Posted 5 years ago

“I ordered hot and extra hot chilis. The hot arrived fine, but the extra hot box was wet and smelly. I opened it up immediately and found at least 5 rotted chilis on the bottom. I know this can happen during shipping, but it was really smelly and the chilis were all pretty damp and soft. Dried them all off and will roast today.”

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Posted 5 years ago

“I got red chile instead of Lumbre xtra Hot , the wrong chile was sent. So idk what happened, I've been ordering for years, never had a problem with Chile order being mixed up.”

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Posted 5 years ago

“The Hatch Chile received were delicious; however, the cost was 4-5 times more expensive than my local grocer and what I received had several broken peppers and some of them were over ripe.”

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Posted 5 years ago

“My big Jim peppers were not near as good as last yesrs. Almost all my peppers were mild, when I was expecting medium and hot.”

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Posted 5 years ago

“I received my med hot Hatch peppers and found them to be mild and not what expected. I could have purchased the same at our Safeway store for less of what I was charged. I purchased peppers from Graves Farm and Garden in Roswell, New Mexico of the medium hot variety and had a very good kick to them. I will order from The Hatch Chile Store but in the Hot or extra Hot variety. The taste was great, and tasty.”

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Posted 5 years ago

The Hatch Chile Store is rated 4.7 based on 12,152 reviews