The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.70

4.7 Rating 11,845 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,845 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super product at a very good price, the best”

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Posted 11 months ago

“Arrived still frozen, no ice left, so all good!”

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Posted 11 months ago

“The Hatch products are excellent, especially the fresh and frozen green chilis. There does seem to be an opportunity for the company to improve the order-packing process. Received my latest order on schedule, but it was missing roughly half the shipment (three jars of chile sauce) even though the packing list showed all items were boxed. Fortunately, this order was not a gift. I used the Hatch chat line immediately to report the issue. Daniel assisted me promptly and shipped a make-up order the same day; I expect to receive the replacements in about a week. I have also had to contact customer service on a prior order and my concerns at that time were also resolved quickly. Despite a few order challenges, Hatch remains one of our favorite online vendors for specialty foods.”

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Posted 11 months ago

“Box arrived very damaged, asked for an exchange this is a gift, not risking compromise to family, was told no. Tried to return for refund, was told I'd have to pay for shipping. Not happy at all, will not order from this company again! Next step is filing complaint with PayPal for refund! In response: This was a gift order, as I said in my email when asking for an exchange, if I wouldn't risk it myself, I wouldn't risk my families health if there was even the slightest bit of compromise. The box was obviously banged and shifted a lot by the damage and openings. All I wanted was an exchange. Family happy I didn't chance it! Happy with my decision not to risk it. Unhappy your company wouldn't exchange! Lost possible future customers...”

Helpful Report

Posted 11 months ago

Hello Lisa, We want to make it clear that none of the products you received were damaged. Though the shipping box was damaged, there was no evidence that the product inside was compromised in any way. We also advised that you could exchange the product if you paid for the return shipping, as we do not normally offer returns. We are always willing to replace or refund any damaged items, but we were not able to identify any issues with the items you received. Please let us know if there is anything else we can do for you. -The Hatch Chile Store

Posted 10 months ago

“We've been getting our fresh green Chile and dried red Chile pods from The Hatch Chile Store for a few years now and are always pleased with the quick shipping and the freshness of the chiles when they arrive! As transplanted New Mexicans, it is such a treat to enjoy the fresh green & red Chile from home now that we live in the Olympic Peninsula in Washington state!”

The Hatch Chile Store 5 star review on 22nd December 2023

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Posted 11 months ago

“I received my ristras last evening and couldn’t be happier! They were delivered within 3 days of my order and arrived in beautiful condition, bright rich red color, and smell wonderfully fresh. Over the years I’ve ordered chile in several different forms from the Hatch Chile Store, and have never been disappointed. This is a great company!! Wonderful products and fair prices. :)”

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Posted 11 months ago

“We are having them at Xmas, will let you know”

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Posted 11 months ago

“The family is very Happy with THe Green Christmas bundle !!”

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Posted 11 months ago

“The Hatch green chiles I received we small and unable to use for stuffing. Not at all like the pictures or what is shown on YouTube video.”

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Posted 11 months ago

Hi Cynthia, Thanks for reaching out. I'm sorry to hear that you weren't happy with the chile. The chile was likely smaller this year because of our troubled crop. We had an intense heat wave and this led to all kinds of changes in the plant that we could not predict or control. More specifically, this led to a lot of the chile being smaller. We did our best to pick the best of the crop. We hope to have a better year next year. Please let us know if there is anything we can do for you. The Hatch Chile Store

Posted 11 months ago

“Amazing Ristra Cross!!”

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Posted 11 months ago

“Fast shipping great product will be ordering it again”

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Posted 11 months ago

“These roasted chilis are so very good made some bean cheese and your chilis in my holiday tamales I’ve placed 2 orders planning to order some more gracias”

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Posted 11 months ago

“We are so impressed with this business!!! The order is always processed promptly, delivery is efficient (chiles are always still frozen when we receive them), and.....the CHILES ARE AMAZING!!! Keep doing what you're doing Hatch Chile Company because you're a business to be emulated - in all aspects.”

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Posted 11 months ago

“I love this site. The whole process was easy. The green chile is great. I highly recommend.”

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Posted 11 months ago

“I was in New Mexico for a couple of weeks in October and got hooked on green chili. The order I received was perfect. The only reason I didn’t give 5 stars was the price. I made some green chili sauce right away and it was great, plenty of heat and flavor. I put this stuff on top of everything. I’m sure I’ll be buying more. Thanks from West Palm Beach Florida.”

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Posted 11 months ago

“You didn't finish sending my orders. Only 2 out of 3 were received.”

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Posted 11 months ago

Hello Alan, Our records show that you did not place 3 orders. Only 2 of them were placed and both have been fulfilled. We have reached out to you to discuss this further. Regards, The Hatch Chile Store

Posted 11 months ago

“We will be using the Chile for green chili on Christmas Eve.”

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Posted 11 months ago

“Sent Monday received Tuesday. Chile rellenos Still really frozen. Had two that night. Really delicious and I’m a Chile relleno fanatic being raised in south Texas. Made my own sauce Which was very good using some hatch chile products. I live in central Texas and will be ordering more!!!”

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Posted 11 months ago

“This was the first time I had ordered from The Hatch Chili Store. Ordering was easy and response to the several orders placed was efficient and shipments arrived before Christmas. I ordered tamales and roasted green chilis for myself. Both are delicious. I will be placing additional orders in the future.”

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Posted 11 months ago

“The delivery was “guaranteed” but two of the 4 boxs still haven’t been delivered because they ran out of product. Very disappointing”

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Posted 11 months ago

Hello, We think there was a misunderstanding here, so we've reached out to you directly to resolve this. We look forward to hearing from you! The Hatch Chile Store

Posted 11 months ago

The Hatch Chile Store is rated 4.7 based on 11,845 reviews