The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I’m still waiting for my order going on four weeks it’s difficult to review. I understand the issues we are experiencing , from staffing and supply chain issues. So I think it would be unfair for me to write anything. However, I do wish my peppers would arrive soon!”

Helpful Report

Posted 3 years ago

“Getting too expensive, customer service seems to just give you the run around with no clear information.”

Helpful Report

Posted 3 years ago

“I ordered 25 pounds of the Big Jim/Charger and it's the blandest, mildest chile I've ever had. According to the store the amount of rainfall and buying late in the season are the contributing factors. So why sell it to me then? Most of these chiles are so small I'll use them for salsa. Unfortunately I have no other way to get them.”

Helpful Report

Posted 3 years ago

“Ordered the tamales, first one was delivered with all the ice melted and the tamales warm and sweaty. Asked for a replacement, which was sent in a timely manner, but arrived the same way. I canceled my order. Still waiting on the roasted chilis.”

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Posted 3 years ago

“The Chili is not disappointing I am always happy with what my family and I order. What was disappointing was the customer service over the phone and the lack of communication to us as paying customers. It took over 3 weeks to get my roasted chili and when I called to find out what the hold up was the girl on the phone was rude and said you guys were in the middle of relocation. Not once did I get an email letting me know my order was going to be shipping late. I ordered this chili for empanathas that I was supposed to make for a wedding reception. Needles to say, I didn’t get the chili in time so my niece was disappointed. I am disappointed.”

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Posted 3 years ago

“Shipping is the problem. Box got wet so we-dumped about half of the Chile’s because they were mush”

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Posted 3 years ago

“The Chile I received had a few that were starting to go bad but that’s to be expected. I was disappointed with the heat factor. I ordered hot and the Chile was mild if that.”

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Posted 3 years ago

“Some of the chilies were spooled and turning red. This has not been my experience in the past.”

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Posted 3 years ago

“This year we ordered 25 pounds of green chilies, as we do every fall. We order late with the usual experience of receiving seven or eight red chilies in the box of greens. For some reason this year the box of greens had no reds. Zero. None at all. I was a little disappointed in that so when I saw you were offering 10 pound boxes of fresh reds I wanted one. When received the peppers were kind of dry and many of them were cracked and slightly rotten. My net yield From the red peppers order was real low. It seems like in the long run I had to spend an extra weekend roasting seeding and cleaning up. I also had to pay FedEx twice. It's October in the Pacific Northwest, so needless to say I'm having to roast these peppers in the rain. I ended up with about twice as many roasted reds in ziplock bags at the end of the day. But I'm not sure it's worth the extra cost and effort. Just gives the perception that the Reds I would've gotten in the green order we're held back. If this is actually the case, I'm not really a fan of it. The second order of the season (the red Peppers) was not up to your usual standards.”

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Posted 3 years ago

“My hatch Chiles have no heat to them as they did 1 year ago. However you are customer service oriented!! Mary Monti”

Helpful Report

Posted 3 years ago

“Not so great, yet. Apparently, when I placed the order, somehow, the address defaulted to the same address but in Chicago instead of Evanston. I never caught it and the Chili’s were shipped to Chicago. I never received them and I even went to the address in Chicago and saw no sign of Chili’s. I recognize this isn’t your fault. However, i a, out $100 and have no Chilis. Your team said they would give me 50% off and I am thinking I want to do that but when I email Ed back saying I wanted the roasted now instead (due to all this! I really do not have time to roast and peel these) never heard back that the order was placed. I wanted 5lbs of med and 5lbs of hot, roasted. They quoted me $64 and change and that would include shipping. I also re stated my correct address and did request they not be shipped while on vacation oct 22-30.”

Helpful Report

Posted 3 years ago

“I never received my order because it was damaged and returned to the shipper. I will write a review once I receive my new order that should be shipped next Tuesday as promised by Evan.”

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Posted 3 years ago

“The products are great and I have had success with receiving orders quickly on the past. However, this past order took several weeks to ship and what was after contacting CS about the order.”

Helpful Report

Posted 3 years ago

“After I placed my order, the process got very complicated with conflicting and little communication from the company. In the end I got my chilis (15 days later) and I was generally happy with them but I would not do it again. If it weren't for me dogging it every day (I had to send 8 emails and made 3 calls) I suspect I might still be waiting. I understand that sometimes there are problems -- but the company should make that right for the customer. That didn't happen. I ordered 9/3 and received 9/17. One of my six boxes was about 1/3 rotten. I didn't have the energy to complain. Better to just move on.”

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Posted 3 years ago

“Yes, I placed an order with you. As of now I have not received it. Looking forward to my order.”

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Posted 3 years ago

“There was a technical issue with my oder so I'm still waiting to receive my most recent one, but I was very happy with my peppers last year. Will buy again for sure.”

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Posted 3 years ago

“I wish I could taste and review, but I haven’t received the green chili. It was shipped September 14. Fed-Ex hasn’t delivered it.”

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Posted 3 years ago

“We have not had a chance to try the salsa yet - looks really good though! I had ordered 2 orders of chicken chimichangas - the first time they arrived. they were warm to the touch and we threw them away. The second order arrived - one box was still cool to the touch so we kept those. The second box was once again warm to the touch and we threw away. I won't order again. Although we are a few of them already and they are very good.”

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Posted 3 years ago

“I would love to ride a great review, because I love hatch chilies. But this order came in half my chilies were spoiled. I used to live in Arizona so it was easy for us to get the chilies, but I now live in Wisconsin and would still like to get them but I don’t think I will order again.”

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Posted 3 years ago

“They look beautiful but not hot at all. I bought the medium hotness”

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Posted 3 years ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews