“I understand that some customers are satisfied with the result of their lawn installation, and may have worked well for them, but can I suggest you read as many reviews as possible and consider carefully before investing in turf from this company.
The lawn was laid by the turf company in September 2020 and although appeared to be of good quality, we were concerned that manner in which it was laid was not conducive for it to flourish.
The Ground workers arrived and immediately started to wheel barrow compost and lay it on top of the old turf. I questioned the process, and was told that this was the correct method. I said I wanted the old grass removed and the ground rotavated in preparation for the new turf.
I was told that they never remove old turf and rotavated it into the ground. They continued to rotavated about half of the old turf we were having re-laid. On the remainder they just spread the topsoil compost and laid the new turf on top.
I later contacted the company and explained what had happened and how dissatisfied I was with the process. They emailed a reply saying ‘it is normal practice and that the lawn would be fine’. I sent photographs to them of the remaining grass under the new turf and highlighted the fact that only part of the ground had been rotavated.
Their reply was, ‘we have noted your concern, but the lawn will be fine’. Since that time the area has deteriorated further and where the ground was not correctly prepared, the turf has died off completely.
Emailing them and sending the photos of the degrading turf, they replied that my lack of grass maintenance must be to blame. Apart from watering the new grass in and a few light cuts in Autumn, there has been no footfall on the grass throughout the Winter.
A frustrating and disappointing experience all round with a company who will not accept any responsibility.”
“Updated review: Just over 2 years after install the lawn is still looking fantastic, the envy of all our neighbours. So thanks again.
Our lawn had become quite a state over the years, so after having theirs replaced by this lawn turf laying company our parents recommended we get a quote from them. Which was easily done online offering a good price, so we then booked a date for the works with a nice friendly lady called Emma who answered all of our queries.
The professional, cheery and informative team arrived on the agreed morning with all the materials and machinery needed, and worked tirelessly to replace our worn old lawn with a beautiful new one, which has completely transformed our property.
They tidied up after themselves, and the service from start to finish has been perfect. Our only regret is that we waited so long to have the lawn done replaced. Very happy to recommend this lovely family business to all.”
“Sorry for the delay in writing a review, our lawn work was done just over a year back now, replacing our main lawn to the rear and a smaller one at the front. I am looking out at it now and it really is just superb still, we are so happy with how the project went from start to finish, and the final result is still the jewel in the crown of our garden.”
“Had a small booking issue at the start, but this was rectified very quickly and the grass replaced is looking awesome right the way around our house, a remarkable transformation, and kept well within our budget.”
“awn looked great when first laid. 3 months later and hardly any grass left. Have left them messages and emailed but only reply to emails to blame me. They have declined to visit and have a look themselves and have even said it will need reseeding ( after 3 months) the lawn was cared for as per their instructions. Would NOT recommend and so wish I had never heard of them.”
“So happy our garden (and view from the kitchen!) is finally sorted and I no longer have to look out at such a mess. The new lawn they've put in is absolutely beautiful.”
