“Not my best experience ! Would never recommend. Firstly they let us down on the booked date for installation. Then their men did a very poor job, leaving the place in a mess. We are left with a dangerously bumpy surface, gaps between turfs that have not filled naturally. The level of the lawn is now two inches higher than it was and above the original edging stones ,and was left overlapping parts of the garden in some areas and not reaching the flowerbeds in others. The old grass having not been rotavated enough had to be removed from all the lawn edges as it grew outwards into the flowerbeds which took hours of work to remedy. Have not had response from them when sent details of our problems. We understand they have prevented reviews on Trustpilot.”
“Thrilled with the full service and with the lawn we've received from the lawn turf laying company. Our garden had been in a real state after internal building work was completed, but the team arrived early on the day and put in great effort to turn it around and get everything completed on time. The soil and turf they use is the best i've seen anywhere, and the customer service we've received from start to finish has been terrific. The only drawback was the few week waiting list we had to sit out but has turned out to be well worth the wait. Thank you again for everything, Peter S.”
“I would not recommend using this company. Initially, our experience was good - the company was responsive and helpful in arranging a date for the installation of new turf in our garden. Unfortunately, a couple of months after the turf was laid we are very disappointed with the outcome. The lawn is patchy and has only a thin covering. There are parts where it has clearly died. We followed the after care instructions carefully so I think it must either be the quality of the turf or the installation itself causing this. The customer service has been very unsatisfactory, despite multiple emails the company has refused to send someone round to assess the lawn and simply repeated that it is a maintenance issue and not their fault. As a minimum, I would expect them to send someone round to look at the lawn and offer some constructive advice. We are really disappointed with the finished product and would definitely not recommend buying turf from this Company.”
“All we required was back up help and advice. The lawn eventually died. I had to get a second opinion from a landscaper who said it was badly laid with little or no topsoil underneath.”
“Very pleased with the service of the Turf Laying Company. All completed efficiently and on time. Seems to be taking root well. I had about 20% of my lawn re-turfed. Hopefully it will eventually merge seamlessly with existing.”
“Our lawn has been down several months now and is still looking very good indeed. We had a good experience throughout so happy to recommend to anyone requiring turf laying work”
“Very happy to recommend this company, who were recommended to us by friends who’d also had their lawn replaced. The service is very good and straightforward, the materials they use are excellent, the team arrived when agreed and worked well and efficiently resulting in an impressive new lawn that has set the whole garden off.”
“Our lawn's been down for nearly a year now, it managed to survive the beast from the east and then a severe summer heatwave. So very durable indeed, still looks as good as when first fitted. Thanks again.”
