The Little House Shop Reviews

Name: The Little House Shop
Address: Unit 2, Springvale Industrial Park, Bilston, West Midlands
Rating: 4.88

4.9 Rating 267 Reviews

98 %

of reviewers recommend The Little House Shop

Company Reviews

Product Reviews

165

Questions

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Phone:

07823777311

Email:

hello@thelittlehouseshop.co.uk

Location:

Unit 2, Springvale Industrial Park, Bilston
West Midlands
WV14 0QL

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The Little House Shop 5 star review on 5th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The basket and measuring jug I ordered were perfect; beautiful quality and a really unique addition to the kitchen despite being common household items. The customer service was helpful and friendly. Would definitely use again.”

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Posted 4 years ago

“Excellent products and a fabulous service! I had a slight problem with my order. One quick phone call to Jenny and the issue was sorted out instantly.”

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Posted 4 years ago

Glad I was able to sort it out for you.

Posted 4 years ago

“Beautiful ceramic houses and Christmas trees. Exactly what I wanted. Quick delivery too!”

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Posted 4 years ago

“The products were good enough but the overall customer service was really poor. The items weren’t despatched for a week and were only sent because I got in touch - which I then had to follow up on for a second time as my first email was ignored. I expressed my disappointment as part of this order was a gift, the occasion of which was missed as a consequence. I got an apology and not much else - no offer of delivery fee being refunded or return for the part of my order which was no longer needed despite them accepting fault. Get the overall impression the person who runs this isn’t particularly bothered about customer retention which is great - I won’t be returning!”

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Posted 4 years ago

Hi Laura What a shame you felt the need to leave such a poor review of our small family business. I had replied to your emails and upgraded your order to first class shipping as it was delayed, which was our error as I explained to you I am human and mistakes do happen from time to time. I never thought to ask if still required the gift that would of arrived too late, why didn't you tell me not to send it and then I could of done or even offered to arrange a collection. Anyway i'm sorry you feel you won't be returning and hopefully other customers don't feel the same as you. This really was a one off situation. Regards Jenny

Posted 4 years ago

“Ordered a mirror and love it. Great price, and very fast delivery. Received a personal thank you email for buying from the shop too, which was a lovely surprise”

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Posted 4 years ago

“Shipped quickly, I also liked the paper-based packaging!”

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Posted 4 years ago

“Great product, carefully packed and quick delivery. I would highly recommend.”

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Posted 4 years ago

“Lovely item and quick delivery, thank you!”

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Posted 4 years ago

“Ceramic pot...just what I had been looking for. Great quality and service!”

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Posted 4 years ago

“Easy to use website which has lots of items to choose from. Good communication and fast delivery. Item of good quality and exactly as described. Would definitely recommend”

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Posted 4 years ago

“The Little House Shop is such a cute store and I cannot wait to buy more things. I want the whole store. I wish there was a rewards program or loyalty program! :)”

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Posted 4 years ago

“Fantastic customer service & beautiful collection of products. Will definitely shop here again!”

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Posted 4 years ago

“Super fast delivery and the lampshade is beautiful. Thank you very much!”

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Posted 4 years ago

“The product was poorly packed inside the outer packaging. The candles were in a box that was too small and therefore couldn't close and, ass a result the candles had fallen out and were dusty and some were a bit scratched.”

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Posted 4 years ago

“Very helpful and great service and items. Thank you”

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Posted 4 years ago

“Absolutely love my pine cone candle holders, they look beautiful and perfect for autumn. Quick delivery too x”

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Posted 4 years ago

“Just what I needed and fast delivery”

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Posted 4 years ago

“We are thrilled with our purchase which arrived quickly and very well packaged! What a lovely shop - we will be ordering more in the future :)”

The Little House Shop 5 star review on 15th November 2020

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Posted 4 years ago

Hi Stacey The mirror looks beautiful. Thank you for sharing :) Regards Jenny

Posted 4 years ago

“Will definitely purchase from The Little House Shop again x”

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Posted 4 years ago

“The products are gorgeous and the customer service was excellent. Jenny responded to a query promptly and efficiently. Will definitely be buying from The little house shop again. Thank you.”

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Posted 4 years ago

The Little House Shop is rated 4.9 based on 267 reviews