The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,248 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 5th January 2025

692

Anonymous

Anonymous // 01/01/2019

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“The rug didn't look like how it was on the website. It was a grey rug with white lines (Morrocco style rug). The white lines were wide, thick and long on some parts of the rug, and thin and short in other places. I tried hoovering it, but it did not change it's appearance. I tried moving/spreading the rug with my hands but it made no difference. You could not see the lines at all in some areas. I e-mailed the rug seller twice about this, and some guy fobbed me off twice by saying that it's due to the pile height and direction and denied that it was faulty, although I did send photos comparing it to the one on the website. It was either misleading or faulty. I have had to arrange my own return with a courrier and paid £18 to have it returned, and I will won't be able to claim the return costs. Appauling service by the Rug Seller and terrible customer service. Don't bother ordering from this website! Shocking! I won't be buying from them again!”

Helpful Report

Posted 8 months ago

Good Afternoon Firstly, please allow me to apologise to hear you are unhappy with the product and service received. I can see from our system this has now been resolved. Kind Regards The Rug Seller

Posted 7 months ago

“Fabulous selection rugs, pictures true to colours, order east to do and delivery was prompt with plenty updates on progress”

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Posted 8 months ago

“Very pleased with the rug and the delivery. The price was less than other retailers for the same product.”

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Posted 8 months ago

“After pursuing the website for a while I chose a hall runner, which was unfortunate out of stock. I received an email straight away to advise me and I chose another. The difference was immediately paid back to my card. Delivery very quick and the product - William Morris - is excellent quality and as shown.”

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Posted 8 months ago

“We ordered a rug that was quite expensive so we were nervous as to whether it was going to be as nice as the photo and it was the only rug we could both agree on! We needn’t have worried the rug is stunning and was delivered in good time. Good communication from customer services when I had a query about delivery. I now need the matching one for the conservatory!”

The Rug Seller Ltd 5 star review on 10th April 2024

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Posted 8 months ago

“Very pleased with my Aurora rug. Excellent price too”

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Posted 8 months ago

“Accurate information. Prompt delivery. Well packaged product and I have a super new rug.”

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Posted 8 months ago

“Lovely rug which was competitively priced and very fast delivery”

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Posted 8 months ago

“Quality goods arrived very quick.”

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Posted 8 months ago

“Great price, great rug with super fast delivery! really happy with my purchase it looks amazing and was the cheapest found on the internet! Highly recommended”

The Rug Seller Ltd 5 star review on 8th April 2024

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Posted 8 months ago

“Beautiful rug and a quick delivery.”

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Posted 8 months ago

“Our third rug from you excellent service and delivery good value”

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Posted 8 months ago

“Quick delivery packed really well,totally delighted with the rug.”

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Posted 9 months ago

“Beautiful rug. Great service, ordered Friday evening and it arrived 9.15 am Tuesday morning beautifully packed. Would recommend this company”

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Posted 9 months ago

“Excellent product and delivery. Would definitely purchase again.”

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Posted 9 months ago

“Easy to order and informed about delivery unfortunately the item I purchased was not what I was expecting, customer service delt with the issue straight away so I was very pleased with the service I received So would recommend”

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Posted 9 months ago

“Excellent quality rugs and fast delivery. Would definitely use again and recommend”

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Posted 9 months ago

“thanks for the refund”

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Posted 9 months ago

“Good promt service and kept us updated . Great product Will use again Thank you”

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Posted 9 months ago

“Excellent service quality doormat”

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Posted 9 months ago

The Rug Seller Ltd is rated 4.7 based on 21,248 reviews