The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,121 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,121 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 21st October 2024

683

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a "sheepskin" rug which felt and looked completely synthetic. I send it back and they are completely refusing to refund my money. The customer services person, Jason, was really very rude. i just want my money back. Seriously, don't buy rugs from this bunch of cowboys.”

Helpful Report

Posted 11 years ago

“I ordered a rug from the rug seller however when it arrived on the friday the colour did not go with our room. I therefore contacted the sales team to proceed to return it. They got back to me 2 days later on the Monday at which time we had gone on holiday. I was told that the rug had to be returned to them by courier within 7 days (not working days !!) of receiving it. As I was on holiday there was no way I could do this and no flexibility for these circumstances was given. By the time the sales team got back to me with this information I had 2 days to return it or get no refund. Even when I arranged a friend to return it the cost was more than what I paid for the rug. The returns policy is very inflexible and the sales team very unhelpful I will not buy from them again or recommend them.”

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Posted 11 years ago

“THIS RUG IS EXACTLY THE COLOUR OF THE PICTURE ON LINE.I LOVE IT IT IS EXCELLENT QUALITY AND HAS A VERY WARM GLOW TO IT.WOULD DEFINITELY BUY FROM YOU AGAIN,”

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Posted 12 years ago

“This rug was not worth the money we paid. It was extreamly thin and we have only had it 2 weeks...already the edges are fraying and causing a trip hazard.”

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Posted 12 years ago

“I am very impressed with the service and delivery._x000D_ _x000D_ Many Thanks_x000D_ _x000D_ Dee Talbot”

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Posted 14 years ago

“I received this rug only to find it was 20cm narrower than advertised on your website. I was extremely disappointed with the response from your customer service team and consequently returned the rug.”

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Posted 14 years ago

“Ordered this rug and it took ages to arrive. When it finally did it has a fault running right across it. Really disappointing, I have had much better service in the past from the Rug Seller.”

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Posted 14 years ago

“delivery was very slow - just under 3 months!_x000D_ Very disappointed with the colours, I expected the inner background to be cream and not sand also green and cerise poor”

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Posted 14 years ago

“Fibres are much thinner and the colour is much more creamy than the picture leads one to believe. Expected a much heavier shagg pile rug.”

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Posted 15 years ago

“It is advertised as a brown rug but in actual fact it is brown and gold. I rang up to complain that the colour was different than that on the picture and was told, very rudelt that if I wanted to return it I would have to pay for the return delivery charge.”

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Posted 15 years ago

“Not happy with quality of rug”

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Posted 15 years ago

“Top quality statement piece.Well priced and beautifully packaged with speedy delivery. Thank you.”

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Posted 15 years ago

“Disapointed, the colour looks totally different online much britghter and more grey which is what I was expecting, I got a brown rug.”

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Posted 15 years ago

“Arrived on time and seems very good quality.”

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Posted 15 years ago

“The rug didn't match photo on website either by quality or colour. It appears on web to be a natural colour - actually it is a quite a yellow/cream. The rug dispatched to me had several dark brown coarse threads runnning through the backing weave but showing through the top of the rug. I have emailed and waiting for a response re your returns policy as I do not feel the return postage should be at my expense for a faulty item.”

Helpful Report

Posted 15 years ago

“Very unhappy with service. I ordered the rug. I then received an email saying it was out of stock and had been discontinued by manufacturers. I then went and bought another items for my daughter for xmas. The rug then arrived???? It was too late as I'd already bought other presents to replace it. Your company's inefficiency has meant that I will certainly not be recommending you to anyone else.”

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Posted 15 years ago

“i have found the same rug for £30.99 cheaper with free delivery on another web site called the rug factory”

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Posted 15 years ago

“Delivered within 24 hours_x000D_ and this product is also excellent value for money”

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Posted 15 years ago

“Totally satisfied, thank you”

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Posted 15 years ago

“the rug in the photo looks a fair quality for the price and looks a nice deep red, however, in reality it is a cheap eighties brown of poor quality. Don't believe the photo's!”

Helpful Report

Posted 15 years ago

The Rug Seller Ltd is rated 4.7 based on 21,121 reviews